1. #1
    vitalyo
    vitalyo's Avatar Become A Pro!
    Join Date: 12-05-07
    Posts: 1,601
    Betpoints: 40

    DSI and US fased books - fiasco

    I don't even know where to start . Dealing with US books with W@U and M@G turned out to be a nightmare .
    I had pyouts that got messed up . So i wasn't been able to pick up the funds $9600 in total . Since friday i have been going back and forward from emailes
    phone calls W@U and M@G locations . Names amounts locations are messed up .
    Mistakes happen and except able but not at this rate .
    The icing on the cake comes from DSI . Wanted to make a deposite . Requested W@U name via email (the best choice to avoid the mistakes)
    Well the country wasn't the right one . Fine !Called W@U . Needed to go back and change it .
    Paid $20 fee . OK .Took a cab (too tierd i work oiver night ) /I had a beer . Got home
    send a new confirmation \# # . All good . Half an hour later


    Got this email
    BetDSI


    @@@@ @@@@@,


    Thank you for making BetDSI your preferred choice for online sports entertainment! Your recent transaction for USD 340.00 is approved.


    To finalize this transaction, please contact our friendly Customer Service Department at 1-800-270-0971. You may also click for help at Live Chat or simply reply to this email.


    CustomerService Department


    http://www.betdsi.com/


    XX97532


    #TX6928931




    Called DSI to finalize . Got disconected . RUN OUT OF MY phone MONTHLY LIMIT . Becouse i have been on the phone with W@U ** and 2 other sportsbooks 24/7 . TRYING TO GET WHAT IS MYIN and fix the mistakes .
    Got on the chat agent tells me my transaction is rejected . DSI messed up the anount . They will resobmit the new one . Fine ! Again nothing happens .
    Called back again . agent tells me TO call w@u for the correct ammount .By this time every agent recognized by my voice ) (BY THIS TIME I AM LIKE THE NEXT DOOR NEIGHBOR)I tell him i have it printed and they are the one who messed up .
    The conversation between me and Liana ( I am sure it is recorded)


    So after few hours 11:00 till now 18:50 . I have been paid half .
    Actually my run around started on thursday.
    DSI for whatever reason never credited my account . I work overnight and i hadn't look at one single game (i was buisy on the phone and running from location to location)
    Taxi $22
    Cancelling W@U $20
    Reloading the phone $22.60
    Having no funds in my account is priceless .
    I am up on the books but DOWN on the actual funds $$$ are flowing in the air .
    F@ck DSI if they don't credit $$$ I'll cancell the transaction on sunday .
    That will total $84.60 for trying to deposit .

    My two cents : To all of you that say ONLY bonus whores use MB . Read my post above.

    DSI account : XX97532

    SBR No need to remove my account #. It is not like i got funds with them


    19:20 now my saturday is wasted .
    Without a making a bet i am down on funds LOL .




    GL.

  2. #2
    rsigley
    rsigley's Avatar Become A Pro!
    Join Date: 02-23-08
    Posts: 304
    Betpoints: 186

    use google voice to make phone calls

  3. #3
    vitalyo
    vitalyo's Avatar Become A Pro!
    Join Date: 12-05-07
    Posts: 1,601
    Betpoints: 40

    Finally at 21:00 the problem has been solved . I believe it was Dan .
    I passed same info to every agent on 5 to 6 different occasions . I thought something was wrong , so I Called w@u AGAIN IF THE MONEY WAS PICKED UP (no the money is still available / no one claimed it). I don't know why it took them this long . All the info was available from the get go .

    The run around with the mixed messages i got was something that i had never experience before .

    The books with a personal touch /this shit would never happen

    Heritage
    BI
    1vice


    GL.

  4. #4
    BigDaddy
    BigDaddy's Avatar Become A Pro!
    Join Date: 02-01-06
    Posts: 8,378
    Betpoints: 729

    Heritage
    BI
    1vice

    yep

    its always nice when you can call and talk to someone that usually has a clue

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