[Murtle]

ok its been 2 weeks now since this all began. While bwin seem to be making progress SLOWLY, promising to transfer the balance of my account, they have advised in their latest email that I just have to "remain patient" and wait for their appropriate department to investigate.

What the hell could they possibly need to investigate. They had all my details from the very beginning.

Anyway all I can do is sit here awaiting the next round of emails and trying to remain patient !!!

Easy for bwin to say when its not their money that's gone missing.

Will keep posting until I see money in the bank

Murtle

[Murtle]

Just thought you might be interested to compare.

An online bookie I use here is Australia has "24hr live chat" to discuss any problems and money is in your bank account the next day after a withdrawal.

Thats what CS should be - top notch

Murtle

[GoodOldTed]

1 - find anyone else in Aus who has bet with them and lost money. Should they not pay you, then all of them should launch an attack on this bookie demanding a refund since they have set a precedent.

2 - document each and every time you bet live with them. Prepare an email to the Federal Minister for Communications stating that this company has been in breach of the Interactive Gaming Act (2001) and you are prepared to give evidence against them. Mention that since this series of breaches is unlikely to result in prosecution and a fine of $1m per breach (as per the Act) not enforced, another punishment such as inclusion of www.bwin.com on the new internet banned list being prepared by said dept may be appropriate for such blatant disregard for Australian law. Don't send the email just yet...

[Murtle]

A win is in sight !!! After three and a half weeks having had my account suspended, reopened, closed, countless emails from me, logging complaint with SBR and threatening to lodge complaint to Gibraltar Regulatory Authority, Bwin' have finally sent a statement saying that the money will be in the bank within 5-7 days.


"Dear Mr xxxxxxx

Thank you for your e-mail.

We apologise for the delay in responding to your query.

We can confirm that your Bank Transfer outpayment is now being processed. You will receive an e-mail from our finance department informing you as soon as your outpayment has been completed.

In general, we will transfer all requested outpayments to your financial service provider within 24 hours on business days (Monday to Friday only). The time required for the transfer depends on your selected payment method and cannot be influenced by us. According to our experience it should be at your disposal within 5-7 business days.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming"


Interesting to note that they claim all transfers are forwarded to the financial provider within 24hs. PITY IT TOOK 7 DAYS TO RESPOND FROM WHEN FIRST SENT MY BANK DETAILS. Unfortunately I have had no confirmation whether it is to be the full balance of 2960 EUR or just my original deposits of 245 EUR. We will see.

Hopefully Bwin have learn't that if their customer service was picked up off the floor then none of this would ever have happened. ALL WE ASK IS TO BE KEPT INFORMED!!!

However, I must express sincere thanks to all who have replied and offered advice, without you I'm sure I'd still be fighting just to be heard.

(Fingers crossed - moneys not in the bank yet)

Cheers

Murtle

[Murtle]

Finally confirmation from Bwin

"Dear Mr xxxxxx,

The processing of your payout request has been completed successfully and we, in turn, have instructed our bank to transfer EUR 2.960,20 into your account. This amount should be available in your account within a few days.

Please do not reply to this e-mail address. If you have any further questions, please contact our customer service team via the contact page.

Kind regards,

Your financial support team at bwin
E-mail: financials@bwin.com
URL: www.bwin.com
Fax: +43-1-5856044-18"

Its been a tough introduction to using overseas bookies (should have done my homework I guess) but one of the reasons why I stuck to my guns was, not only that I had done nothing wrong but to warn others and hopefully never see anyone go through the same.

Unfortunately I've seen similar posts on SBR about bwin so don't back down. If you have a legitimate complaint keep persisting and it'll be bwin who's reputation is damaged in the end if they don't payout promptly and continue the practice of closing accounts for no reason. Customers must come first if they expect their business is to survive.

Cheers

Murtle

[Cyntax]

in my opinion bwin is one of the best out there.

I never had any big problem with them so far. I give them a+ and no worries for your money.

They are safe- for gurantee.

qft!

in my opinion bwin is a very good or at least a fair european book.

They are much better than a lot of these a rated books here at sbr.

Victor chandler or bet365 are good examples for sbr "a" rated - but in fact only very poor typical european "d" books.

Ok, sbr is focused on american books - but its amazing that sbr don´t want to learn anything about european books

qft!

used bwin for over 2 years now had no problem with withdrawals and have won alot of cash there only problem is that htye have limited my account now so stopped using it since 25$ is pathetic limit.

And btw, bwin have never voided a line i have played on.

And how can you say bet365 is better than bwin? They limited me after 2 bets lol and then was a hell to get the money out.

qft!

Is this thread for comparing Bwin and Bet365? My votes on Bwin!
The reason why some guys get limited on Bwin is because you are betting on a game wich is old. Bwin is just trying to balance the bets placed on the game. You must bet earlier and not on the team wich had lots of bets placed.

Exemple, Cleveland-Atlanta this evening. Cleveland big favourite and sureley get most of the bets. Everyone will get a limit if they bet on Cleveland (if you wait to long to place your bet), but betting on Atlanta you will probably not get limited. (just an exemple, could be the other way to)

In some matches I get a small limit like just about $10 or so, but in some games I can bet $2000. Wonder why?!

About Bet365... Open an account at Bet365, then you are really asking to get limited!

[Esco]

BWIN are rip-off artists, they twice denied my winning bets, claiming they have no record of it. The first time I figured it might be an honest mistake, the 2nd time it became obvious they're just crooks!

Avoid this company people, they have a C- rating for good reasons

[BWINcomFraud]

I had account at Bwin in June 2009, deposited many times money, alltogether 3000eur, then I won 736eur and wanted to take all my money out. Bwin didn't respond to my requests, they said they didn't receive my docs like passport and ************, even I sended it many times, almost everyday.
Then they closed my account for "security reason". I assure you that Bwin, that is operated offshore in Gibraltar doesn't have any oversight, Gibraltar Gambling Commission oversees Bwin same as two criminals from the same gang would. They are all together, I know that Gibraltar is heaven on earth for money laundering, criminal cartels use it, what can you expect from Gibraltar Gaming Commission?
I wrote to them, NOTHING they helped me.
Bwin is run by two criminal executives Manfred Bodner and Norbert Teufelberger, who even did jail term in France. KEEP AWAY FROM THIS FRAUDULENT BWIN. THEY WILL USE THIS SECURITY REASONS BULLSHIT TO CLOSE WINNING ACCOUNTS, also they are public company listed in Vienna Stack Exchange, their shares are manipulated by insiders on very small volume to make Bwin look like 1 billion EUR corporation, in fact they are Bwin fraud and Scam Madoff company that one day will go bust just like ENRON and other fraudsters failed. They are Bwin Criminal Enterprise I advise you never open account with them, it was my nightmare how they steal money in such a manner!!!

[BWINcomFraud]

I had account at Bwin in June 2009, deposited many times money, alltogether 3000eur, then I won 736eur and wanted to take all my money out. Bwin didn't respond to my requests, they said they didn't receive my docs like passport and ************, even I sended it many times, almost everyday.
Then they closed my account for "security reason". I assure you that Bwin, that is operated offshore in Gibraltar doesn't have any oversight, Gibraltar Gambling Commission oversees Bwin same as two criminals from the same gang would. They are all together, I know that Gibraltar is heaven on earth for money laundering, criminal cartels use it, what can you expect from Gibraltar Gaming Commission?
I wrote to them, NOTHING they helped me.
Bwin is run by two criminal executives Manfred Bodner and Norbert Teufelberger, who even did jail term in France. KEEP AWAY FROM THIS FRAUDULENT BWIN. THEY WILL USE THIS SECURITY REASONS BULLSHIT TO CLOSE WINNING ACCOUNTS, also they are public company listed in Vienna Stack Exchange, their shares are manipulated by insiders on very small volume to make Bwin look like 1 billion EUR corporation, in fact they are Bwin fraud and Scam Madoff company that one day will go bust just like ENRON and other fraudsters failed. They are Bwin Criminal Enterprise I advise you never open account with them, it was my nightmare how they steal money in such a manner!!!

[Dougoudou]

It is a strange coincidence that only yesterday somebody wrote about them as well. I have been playing in Bwin for like 18 months or so. I have made numerous deposits, like 3k in all, I am not 100% sure, but they must be around there (in total). I have never withdrawn and actually didn't really intend to as I didn't know they are scam artists, I thought they had got over their past reputation (I was fooled by the marketing to be honest, it did seem they had turnt a page). Besides, although I did know they didn't have much of a reputation in the past, as betandwin, I didn't really know somebody close to me that had been ripped off. So, I thought they had turnt the page with now going big and advertising in big soccer clubs etc.

To my surprise they close my account on June 19. 20 days have passed, I am emailing them every day, I have sent them every document imagineable the second they ask for it, yet not only do they stall, they stll, AFTER 20 DAYS, refuse to tell me for which reason my account was disabled. Nada. They are fine sending an email every day or every 48 hours to let me know that security department is investigaing this/be patient/security department doesn't work on weekends/we won't tell you why your account has been disabled no matter what/ we won't let you talk to the security dpartment no matter what.

At first, I wanted to bet on Wimbledin but wasn't really that concerned the tournament could actually come and go and I would be stuck still with my account disabled. Later, I still thought it could be that it is summer and alot of their stuff could be taking some time off. But in the past email I got something along the line 'we can't tell you whether or WHEN your account will be enabled again. Again we can't tell you the reason it is closed but the reason is stated in Rules and Regulations'. LOL, as if I would go over the rules and regs and pick one at random and say 'well that must be it'. Totally paranoid.

The thing is that this last email got me REAL worried. I have no problem with 'if' my account will be reopened but I certainly have a problem with 'when'. It is ridiculous to suggest they are 'investigating my account' because if they did, the would have apologised and reopened it within a day. They are just too damn ****ing lazy to go through it if you ask me. But that email is really terrifying: I am afraid they are gonna flat out steal my balance to be honest (over 5,000 euros). So, I told them it is ok to keep investigating it for 10 years if you like, of course, in my opinion, whatever it is that you are investigating should not take 3 weeks, so just send me my money and then you can keep investigating it for as long as you like. I did not really want to withdraw, but this was when I thought my money is at least safe with Bwin. Now, I see that they probably steal my money to feed Real Madrid or something.

I have sent a complaint to sportsbookreview 2 days ago but I am not sure whether it was received and whether the good people here could access the mysterious guys over at 'the security department' in Bwin. But, if you havenn't received this, please let me know and I will send this again.

[Dougoudou]

By the way, I didn't have any significant wins and I had not been limited by Bwin. I have placed alot of action in Bwin, compared to which my wins aren't that big that I would be afraid they will try and put a scam on me. I mean, I could have of course lost it all (i have at times zeroed and reloaded) but I have placed bets for a total of like 80,000 euros (judging by my b' inside points), so it is not like some impossible run caused this. I was betting there virtually every day.

[bwinLuser]

Guys, your complaints are soooooooooooo familiar to all me.

"Your account has be closed, for security investigation"

If they really care about my security, they would ask for scaned IF, BEFORE making deposit.

With the current situation, everybody can use my credit card, and loose all my money.

They dont really care for your security.

But they like to make "security investigations"

[BWINcomFraud]

I won 700+EUR placing sport bets at www.bwin.com
After requesting withdrawal, they closed my account and THAT'S IT.
How it works?
Bwin Interactive Entertaunment AG is run by 2 criminal executives Manfred Bodner (homosexual) and Norbert Teufelberger (jewish nationality) and is run like a criminal organized gang.
With this money that they steal from customers (now listen carefuly), they transfer this winning bets to other fictious accounts controlled by them and cash it out. Then they use it for agressive advertising to promote their criminal empire, this is not 700EUR problem, look on Google:Bwin fraud, Bwin scam, Bwin fraud forum etc., you will find thousands of customers from who they steal in one way or another their deposits and winning bets. It is considerable amount in the end.
I am organizing class action lawsuit against Bwin Interactive Entertainment AG with the best law firm...if you are one of those defrauded customers, contact me at bwinfraud@yahoo.com and together we will bring needed attention and break down this criminal empire.

[dontknowhowtobet]

Guys, your complaints are soooooooooooo familiar to all me.
"Your account has be closed, for security investigation"
.....
They dont really care for your security.

That is because they are fraudulent.
Read:

http://www.mkapital.com/fraudBwin/

[BWINcomFraud]

Mark from Ireland: Did Bwin returned your deposits or profits? How it finished? Join my forum, type in forums "bwin" , then you will be redirected to forums about Bwin scam and fraud and will find there my posts too.
My nickname is BWINcomFraud, can you imagine!

[jebe99]

I feel NO PITY for those that lose money with these not too reputable books.

We, as a global gambling community need to support ONLY THE BOOKS THAT HAVE PROVEN themselves over the years.

Otherwise, we are only contributing to spawning of more of these shady books.

I actually get pissed off at those that join them, because they are the direct causes of these books popping up all over.

If they just did some research on the net, they'll know who the solid books are.

So, STOP getting enticed by the sign up bonuses and go with the good books!!

My books- Matchbook, 5Dimes, Bet Jamaica, Pinnacle( non USA). Never failed to get any payouts in 7+ years.

Come on, support only the books that have been supporting us in the past!

[BWIN FRAUDS]

Hi,
Bwin frauded me too. They cancelled for no reason my 4 bets after bets were already won. Stolen around 60 Euro.
How can we fight this criminal empire?


Sincerely
Rytis Staskevicius from Lithuania

[shari91]

Hi,
Bwin frauded me too. They cancelled for no reason my 4 bets after bets were already won. Stolen around 60 Euro.
How can we fight this criminal empire?


Sincerely
Rytis Staskevicius from Lithuania

Welcome to SBR. If you would like one of our Dispute Analysts to take a look at your case, please fill out this Complaint Form

[Uga]

Manfred Bodner (homosexual) and Norbert Teufelberger (jewish nationality)

Homophobia and antisemitism, anyone?

[horja1]

Homophobia and antisemitism, anyone?

that was in 2009

[BWIN FRAUDS]

I placed those 4 bets in Bwin Live Betting at the beginning of football match:


6/14/2012 7:03 PM Single bet
Italy - Croatia (Specials) (How many yellow cards will be awarded in the match? (regular time)) Under 4,5 CANCELLED 20.00 2.35 20.00
6/14/2012 7:08 PM Single bet
Italy - Croatia (Specials) (How many yellow cards will be awarded in the match? (regular time)) Under 4,5 CANCELLED 30.00 2.35 30.00
6/14/2012 7:19 PM Single bet
Italy - Croatia (Specials) (How many yellow cards will be awarded in the match? (regular time)) Under 4,5 CANCELLED 100.00 2.10 100.00
6/14/2012 7:52 PM Single bet
Italy - Croatia (Specials) (How many yellow cards will be awarded in the match? (regular time)) Over 2,5 CANCELLED 10.00 2.15 10.00


I won those bets, and Bwin cancelled my winnings after the match, when those bets were already won. You can see that those bets were cancelled after the match when results were already known by the time of those cancellations:


6/14/2012 10:08 PM Bet slip cancelled - stake will be returned. / Single 1SFR8F7H4L + 100.00
6/14/2012 10:08 PM Bet slip cancelled - stake will be returned. / Single 1SFR84Y6ZY + 30.00
6/14/2012 10:08 PM Bet slip cancelled - stake will be returned. / Single 1SFR7ZSFMH + 20.00
6/14/2012 9:56 PM Bet slip cancelled - stake will be returned. / Single 1SFR9GZU4D + 10.00


This is my dialog with Bwin Customer Service which took place after this fraud:



BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

Your bets 1SFR7ZSFMH, 1SFR84Y6ZY, 1SFR8F7H4L and 1SFR9GZU4D has been cancelled due to an input error because of the following reasons:

- 1SFR9GZU4D Reason = Wrong odds input.
- 1SFR8F7H4L Reason = Incorrect cut-off date/time (late bets).
- 1SFR84Y6ZY Reason = Incorrect cut-off date/time (late bets).
- 1SFR7ZSFMH Reason = Incorrect cut-off date/time (late bets).

Your stake total amount of 160,00 LTL has been credited back to your betting account. We would kindly invite you to review this transaction in your account under "My account/Account movements".

Bets that are part of a multi (parlay) bet are evaluated using the odds 1.00.

Below please find the relevant extracts from our Terms and Conditions:

A3 Placing a bet

A3.2 Invalid / Void Bets:
If a bet is declared “invalid” or “void” (e.g. cancellation of the betting event), then this bet will be evaluated as “won” with odds of 1.00. For individual (single) bets, this means that the user will get the amount equal to his stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are won too.

A3.8 Errors:
The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1,00.

We would like to apologise for any inconvenience this may have caused.
Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" Dear Bwin team,

I can assure you that nothing was wrong with those bets 1SFR7ZSFMH, 1SFR84Y6ZY, 1SFR8F7H4L and 1SFR9GZU4D


I placed those bets in the beginning of the match (in first few minutes), and the odds were similar as always in the beginning of football match.

There were a lot of times recently when i placed the same type of bets in the beginning of football match and in the middle of the match, and often I was just loosing those bets. So when I was loosing them, Bwin never gave me my lost money back, this time I won them, so now when I won a little bit bigger amount of money than a few Lithuanian Litas, Bwin is offering me just my money back without that money that I won?


So that means, if I loose bets I`m loosing my money, if I win bets then I`m only getting my money back without any winnings?
That is totally against betting principles, what`s the point of betting then?


I considered Bwin a serious and fair company, could you please look at those bets a little closer, because I`m sure there`s nothing wrong with those bets 1SFR7ZSFMH, 1SFR84Y6ZY, 1SFR8F7H4L and 1SFR9GZU4D
These are normal bets placed in the beginning of the match with normal odds. I placed those bets, was risking my money, and I won them, so I deserve my winnings.



I`m sure you are not doing it on purpose, there must be some kind of mistake involved, because I never could imagine that such a big company like Bwin, could reach for that sort of tricks to avoid paying a customer 189 Lithuanian Litas which customer fairly won, 189 Lithuanian Litas is only around 50 Euro. "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

We would like to apologise for the delay in responding to your query.

As previously advised, your bets 1SFR8F7H4L, 1SFR84Y6ZY and 1SFR7ZSFMH were cancelled as they were placed after the bets had already been closed due to a transmission and processing delay. Such delays can lead to late bets in isolated cases, which unfortunately cannot be completely avoided.

Your late bets have been corrected and your stakes of 100,00 LTL, 30,00 LTL and 20.00 LTL have already been transferred back to your account. We would kindly invite you to review this transaction in your account under "My account/Account movements".

Below please find the relevant extract from our General Terms and Conditions, which you can find by clicking on the link at the bottom of our homepage.

******************************
A3.1 Confirmation:

A bet is accepted once the company has confirmed it. A bet is confirmed when it appears in the customers account under “My Bets”. In some isolated cases delays may occur. In the event of a dispute over the time when a bet was placed, the time when the bet was registered by the company shall govern.

A3.4 Deadline:

The deadline for placing bets will in each case be determined by the company.

A3.8 Errors:

The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1,00.
*****************************

Your bet 1SFR9GZU4D has been cancelled due to an input error because incorrect odds were entered.

Your stake of 10,00 LTL has been credited back to your betting account. Please review this under "My account/Account movements" as well.

Bets that are part of a multi (parlay) bet are evaluated using the odds 1.00.

Below please find the relevant extracts from our Terms and Conditions:

A3 Placing a bet

A3.2 Invalid / Void Bets:
If a bet is declared “invalid” or “void” (e.g. cancellation of the betting event), then this bet will be evaluated as “won” with odds of 1.00. For individual (single) bets, this means that the user will get the amount equal to his stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are won too.

We would like to apologise for any inconveniences this may have caused and we thank you for your understanding. Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" I have reviewed transactions in my account under "My account/Account movements",
And it clearly shows that those bets were cancelled after the event, when football match was already over:

6/14/2012 10:08 PM Bet slip cancelled - stake will be returned. / Single 1SFR8F7H4L + 100.00
6/14/2012 10:08 PM Bet slip cancelled - stake will be returned. / Single 1SFR84Y6ZY + 30.00
6/14/2012 10:08 PM Bet slip cancelled - stake will be returned. / Single 1SFR7ZSFMH + 20.00
6/14/2012 9:56 PM Bet slip cancelled - stake will be returned. / Single 1SFR9GZU4D + 10.00



At the time of football match those bets were accepted without any errors.
You CAN NOT cancel bets after event is already over and results are already known.


If people will know that you are cancelling bets after events are already over when you already know the results, NOBODY would ever bet at Bwin more than a few Euro stakes. Because there would be too much unpredictable risk.

Only idiot could risk bigger amount of money knowing that even if he will win, his bet might get cancelled at any time without any warnings.
Other companies definitely are never canceling bets after events are over if those bets were placed without any obvious errors (at least I have never heard about such cases). And nobody sees any errors in those bets: 1SFR7ZSFMH, 1SFR84Y6ZY, 1SFR8F7H4L and 1SFR9GZU4D
Those are absolutely normal bets placed at the beginning of football match with ordinary odds. "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

As per our Terms and Conditions, please be advised that we are able to void any users bets even after the event has taken place. We kindly ask you to refer to point A3.8 from the Terms and Conditions as listed below:

A3.8 Errors:

"The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void."

As previously advised, your bets 1SFR8F7H4L, 1SFR84Y6ZY and 1SFR7ZSFMH were cancelled as the bets were placed after the bets were already closed and therefore these bets are 'late bets.' Please note that all 'late bets', both winning and losing bets have been cancelled for all the users concerned.

We apologise for any inconvenience caused. Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" Please note that those bets were opened even long time after I placed my bets, so they were NOT late in any sense.

Odds were slowly changing over time as usually, and my bets were accepted. So if you consider those bets "late" - that is your mistake, not mine. Why I have to pay for your mistakes?


Please carefully read this:

A3.8 Errors:

"..In particular, the company reserves its right to correct obvious errors.."


It`s clearly written - OBVIOUS errors.
So only bets with OBVIOUS errors can be cancelled. In this case there was NOT any obvious errors in my bets. Those were absolutely normal bets. So why don`t you give me those 189 Lithuanian Litas that I have won, so I could loose them in the normal way as normal white people? "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

We would like to apologise for the delay in responding to your query.

As previously advised, your bets 1SFR8F7H4L, 1SFR84Y6ZY and 1SFR7ZSFMH were cancelled as they were placed after the bets had already been closed due to a transmission and processing delay. Such delays can lead to late bets in isolated cases, which unfortunately cannot be completely avoided.

Your late bets have been corrected and your stakes of 100,00 LTL, 30,00 LTL and 20.00 LTL have already been transferred back to your account. We would kindly invite you to review this transaction in your account under "My account/Account movements".

Below please find the relevant extract from our General Terms and Conditions, which you can find by clicking on the link at the bottom of our homepage.

******************************
A3.1 Confirmation:

A bet is accepted once the company has confirmed it. A bet is confirmed when it appears in the customers account under “My Bets”. In some isolated cases delays may occur. In the event of a dispute over the time when a bet was placed, the time when the bet was registered by the company shall govern.

A3.4 Deadline:

The deadline for placing bets will in each case be determined by the company.

A3.8 Errors:

The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1,00.
*****************************

Your bet 1SFR9GZU4D has been cancelled due to an input error because incorrect odds were entered.

Your stake of 10,00 LTL has been credited back to your betting account. Please review this under "My account/Account movements" as well.

Bets that are part of a multi (parlay) bet are evaluated using the odds 1.00.

Below please find the relevant extracts from our Terms and Conditions:

A3 Placing a bet

A3.2 Invalid / Void Bets:
If a bet is declared “invalid” or “void” (e.g. cancellation of the betting event), then this bet will be evaluated as “won” with odds of 1.00. For individual (single) bets, this means that the user will get the amount equal to his stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are won too.

We would like to apologise for any inconveniences this may have caused and we thank you for your understanding. Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" But there was no reason to cancel my bets.
Is Bwin really the worst betting company from all companies?
Why don`t you give me 189 Litas which I fairly won? "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

As previously advised, your bets 1SFR8F7H4L, 1SFR84Y6ZY and 1SFR7ZSFMH were cancelled as they were placed after the bets had already been closed. Although cases such as this are rare, regretfully these cannot be completely avoided.

Your other bet 1SFR9GZU4D was cancelled due to an input error because the incorrect odds were entered on the website. Again, cases such as this are rare and only in certain circumstances do we cancel the users bets.

We apologise for any inconvenience caused and thank you for your understanding. Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" I placed my bets long time before they were closed.
Why you are not reading betting rules?

A3.8 Errors:

"..In particular, the company reserves its right to correct obvious errors.."

Bets can be cancelled only if obvious errors occur.

Please read betting rules.

And I didn`t entered any correct or incorrect odds on you website. I just placed my bets with the odds wich were given to me. How can I now which odds in your website are correct and which are not, if they are always more or less the same? "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

As previously advised, your bets 1SFR8F7H4L, 1SFR84Y6ZY and 1SFR7ZSFMH were cancelled as they were placed after the bets had already been closed due to a transmission and processing delay. Such delays can lead to late bets in isolated cases, which unfortunately cannot be completely avoided.

Your late bets have been corrected and your stakes of 100,00 LTL, 30,00 LTL and 20.00 LTL have already been transferred back to your account. We would kindly invite you to review this transaction in your account under "My account/Account movements".

Below please find the relevant extract from our General Terms and Conditions, which you can find by clicking on the link at the bottom of our homepage.

******************************
A3.1 Confirmation:

A bet is accepted once the company has confirmed it. A bet is confirmed when it appears in the customers account under “My Bets”. In some isolated cases delays may occur. In the event of a dispute over the time when a bet was placed, the time when the bet was registered by the company shall govern.

A3.4 Deadline:

The deadline for placing bets will in each case be determined by the company.

A3.8 Errors:

The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1,00.
*****************************

Your bet 1SFR9GZU4D has been cancelled due to an input error because incorrect odds were entered.

Your stake of 10,00 LTL has been credited back to your betting account. Please review this under "My account/Account movements" as well.

Bets that are part of a multi (parlay) bet are evaluated using the odds 1.00.

Below please find the relevant extracts from our Terms and Conditions:

A3 Placing a bet

A3.2 Invalid / Void Bets:
If a bet is declared “invalid” or “void” (e.g. cancellation of the betting event), then this bet will be evaluated as “won” with odds of 1.00. For individual (single) bets, this means that the user will get the amount equal to his stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are won too.

This decision is final.

We would like to apologise for any inconveniences this may have caused and we thank you for your understanding. Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team
bwin acknowledges its commitment to responsible gaming "


ME:

" A3.1 Confirmation:

" A bet is accepted once the company has confirmed it. "


Those bets were confirmed, so what is the problem?
Please check those bets one more time, because you made a mistake and think that those bets were not confirmed, when they actually were confirmed during all the match.


Problem solution:

You can leave those bets cancelled as they are now (if there are other people who are related to those bets), just transfer 189 Litas to my Bwin account (189 Litas that is the amount of my winnings from those 4 bets), and problem will be solved. Then I will keep telling everyone that Bwin is a good company, not so bad at all. "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

We regret to inform you that our decision regarding your bets is final and the bets will remain cancelled due to reasons outlined on our previous e-mails.

We are sorry that we are unable to assist you further with this matter.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" You can leave those 4 bets cancelled, that`s fine, just transfer 189 Litas to my account and all will be good.

Or do you think it will be more beneficial to your company if I will start writing in international betting forums that Bwin like no other company can`t afford to pay winnings bigger than 40 Euro to winning customers? Do you want everyone to know that in Bwin people can only bet a few Euro stakes, because bigger winnings Bwin simply can`t afford to pay? That Bwin likely will cancel bigger than 40 Euro bets in case of customers winning those bigger bets? "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

We have explained to you on more than one occasion the reasoning behind why these bets where cancelled. Transmission problems meant the bets were placed late. It is standard procedure with any bookmaker to cancel such bets. The same applies with input errors.

As previously advised, the decision is final and will not be reversed. We can sympathise with your frustration but there are strict company procedures along with the terms and conditions that have to be abided by to ensure fairplay for everyone.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" But somehow any other companies are never cancelling bets without obvious errors (that is against the rules). Bwin is the only company that breaks the rules?
Because I know and you know that there was NO any OBVIOUS errors in these 4 bets, they were cancelled just because I won to much money with those 4 bets, and your company can not afford to pay that much money. Everybody knows that, and you know that, so you can stop pretending. We are not kids to play childish games.


Experts there:

http://www.sportsbookreview.com/forum/sportsbook...l#post15273660

are offering me to fill out this Complaint Form:

http://www.sportsbookreview.com/sportsbook-complaint/


Should I fill out it? "


BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

As advised, the reason why your bets were cancelled was due to transmission problems. This means that in this case the bets were placed late.

This is standard practice with any bookmaker to cancel these bets.

As previously stated, this decision is final and will not be reversed.

We apologise for any inconvenience caused.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "


ME:

" If I will ever find another bookmaker who would be brave enough to cancel normal looking bets after they are won, I will sincerely apologise, but so far it looks like only Bwin bookmaker does this. I`m betting in a lot of companies so I know, you should try betting in other companies too, so you could know better how normal bookmakers work.
Seriously though, I think Bwin should really change bookmaker, because by now Bwin has terrible reputation, just google on internet what people are writing about Bwin, really terrible reputation, from internet comments and opinions it looks like Bwin is really the worst betting company ever. Don`t you think you would be making bigger profits if you would have normal bookmaker and better reputation?
How should I contact Manfred Bodner ? "



BWIN:

" Dear Mr Staskevicius,

Thank you for your e-mail.

Your bet 1SFR9GZU4D was cancelled it was placed after the bets had already been closed due to a transmission and processing delay. Such delays can lead to late bets in isolated cases, which unfortunately cannot be completely avoided.

Your bets 1SFR84Y6ZY, 1SFR8F7H4L, 1SFR7ZSFMH were cancelled due to an input error because the wrong odds were entered.

Below please find the relevant extracts from our Terms and Conditions:

A3 Placing a bet

A3.2 Invalid / Void Bets:
If a bet is declared “invalid” or “void” (e.g. cancellation of the betting event), then this bet will be evaluated as “won” with odds of 1.00. For individual (single) bets, this means that the user will get the amount equal to his stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are won too.

A3.8 Errors:
The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1,00.

We would like to apologise for any inconvenience this may have caused.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team

bwin acknowledges its commitment to responsible gaming "

[filipinho]

Dear Mr Staskevicius,

Maybe this thread would interest you, since Bwin=Gamebookers=Partybets.Same match and bet type as yours were voided to two other players.I m also convinced that Bwin is cheating a lot doing this, and I was urging for SBR to contact them and discuss this issue.

http://www.sportsbookreview.com/forum/sportsbook...low-cards.html

[pellumb341]

there are a lot of people who say "this story is not true cuz bwin does not care about 10 EUR" ...but this is the reason why bwin is still alive ...can you calculate how much do they win by stealing 10-20 EUROS/costumer ??? let's say they have 1 million costumers ,so they steal 10-20 million every month ,always claiming bullshits ...

[pellumb341]

why do they not correct the odds and give winnings basing to the "new" odd ?

[muffins]

Bwin Frauds:
Your bet times of 7:03 pm, 7:08pm, 7:19pm and 7:52pm.
You bet on u4.5 on the first 3 and then o2.5 on the last.
The match kicked off at 6.00pm and was mistakenly open. You realised this, that is why at start of 2nd half you have backed u4.5 at 2.35 even though no yellow cards had yet been received (first is 56min, second 80th, 3rd 86th) at the pre-game odds. These are the bets at 7.03pm, 7.08pm. As you get to approximately the 64th minute with one yellow card you back the u4.5 @ 2.10 for the increased amoutn of 100 realising that the first two havent been cancelled and your getting odds that are massive overs. Probably arbed it at bet365 at same time no doubt. Then at 7.52pm when the match would be finished, with 3 cards having been received, you back the o2.5 for a certain payout.

So of course your bets were cancelled. Not sure why you are complaining, you attempted to bet on odds mistakenly left open and you got caught.

[pellumb341]

Bwin Frauds:
Your bet times of 7:03 pm, 7:08pm, 7:19pm and 7:52pm.
You bet on u4.5 on the first 3 and then o2.5 on the last.
The match kicked off at 6.00pm and was mistakenly open. You realised this, that is why at start of 2nd half you have backed u4.5 at 2.35 even though no yellow cards had yet been received (first is 56min, second 80th, 3rd 86th) at the pre-game odds. These are the bets at 7.03pm, 7.08pm. As you get to approximately the 64th minute with one yellow card you back the u4.5 @ 2.10 for the increased amoutn of 100 realising that the first two havent been cancelled and your getting odds that are massive overs. Probably arbed it at bet365 at same time no doubt. Then at 7.52pm when the match would be finished, with 3 cards having been received, you back the o2.5 for a certain payout.

So of course your bets were cancelled. Not sure why you are complaining, you attempted to bet on odds mistakenly left open and you got caught

Warsaw is GMT +1 , Vilnius is GMT +2

KO is 6.00 pm in warsaw , 7.00 pm in Vilnius ,so he has placed the bets at 3-rd minute , 8-th ,19-th and during the half time

Try to learn some geography :P

[muffins]

Warsaw is GMT +1 , Vilnius is GMT +2

KO is 6.00 pm in warsaw , 7.00 pm in Vilnius ,so he has placed the bets at 3-rd minute , 8-th ,19-th and during the half time

Try to learn some geography :P

Warsaw is GMT +2 during daylight savings, which started on 25th March. Try to learn how the calendar works.

Bwin uses GMT+2. The times are bwins times, not the customers local time. Kick off occurred one hour before he placed his bets. He can raise a complaint with SBR if he likes, not much point when bwin can easily provided the time of bet receipt showing it was one hour+ before he placed his bet. If you can't see from his staking and timing that he was acting with knowledge of the situation you need to work on your live betting.

[BWIN FRAUDS]

muffins:

If that would be the case I wouldn't be complaining. Not sure why you think that Bwin is not showing users local time, you can set time at Bwin account - General > Time zone. Mine is set at - Helsinki, Kyiv, Riga, Sofia, Vilnius. And Bwin is showing all my sport bets and betting history in my local time. In Lithuania match started at 7:00 PM

[zamin83]

i would like to know that there is live chat with "bwin" in bwin.com or not? They didnt give me bonus at my first time in this site. So i write them, but they dont reply immidiately.

[Teddy_KGB]

They don't have chat, and yes, they are slower than ever.... you have to wait around 1 week for a response.

[evaldas333]

Bwin excellent company

[zamin83]

I agree with you!

[pellumb341]

Bwin excellent company

terrible odds , terrible costumer service

[s1cktouch]

Agree, terrible odds and what customer support? I was playing on bwin for 1-2 years and when i was making deposts everything was smooth, now when i want to withdraw some money they need ID verification so i scanned my ID and sent them maybe 10 times , and they are not responding for weeks now. You have much better betting sites out there, bwin is just too lazy.