1. 05-15-12 08:50 AM #1
    SBR Lou
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    BetIslands - new information

    UPDATE: BetIslands is fully restored. You must clear cookies/cache. BetIslands has completed their security upgrade; no additional downtime is expected.

    _________________


    BetIslands asks players to contact them via telephone (800-998-8740) or email (CS@BetIslands.ag) for updated log-in information.

    New security features are being implemented whilst the DoS attackers target the publicly known backup sites. Order should fully be restored soon, in the meantime players can privately use the updated information & those who wish are free to request a payout as normal.
    Last edited by SBR Lou; 05-17-12 at 01:19 PM. Reason: added reply
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  2. 05-15-12 08:54 AM #2
    princecharles
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    Thanks Lou.

    Remember people, 'Loose Lips sink ships!'.
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  3. 05-15-12 09:14 AM #3
    RyanLeafOfBets
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    Email From BetIslands

    Nick here from BetIslands. I want to first off apologize for the downtime these past days. We are working diligently on this matter in effort to strengthen our security walls against the DDOS attacks we have been receiving. With that said, for the time being, use our backup site JJGoldIsaSexybeast.com (not really the backup site)



    Also, for the time being please DO NOT post the backup site on public forums until we can ascertain that our site is fully protected. Lastly, please do not hesitate to contact me if you have any questions or concerns. Thank you!
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  4. 05-15-12 09:17 AM #4
    Ez Money 77
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    Guess I'm small time not to get an email.
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  5. 05-15-12 09:21 AM #5
    Cuse0323
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    Very helpful, thanks for posting. Didn't get the e-mail and they didn't answer all fckin morning.
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  6. 05-15-12 09:24 AM #6
    BigDaddy
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    i have not got it yet
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  7. 05-15-12 09:27 AM #7
    William Walters
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    No email here. I haven't b!tched a single time about the recent issues, but...........some receiving emails and others not is small time and bad business.
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  8. 05-15-12 09:33 AM #8
    Iwinyourmoney
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    I got one.
    But I'm kinda a big deal
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  9. 05-15-12 09:38 AM #9
    robmpink
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    Why even start this thread? Just compounds issues.
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  10. 05-15-12 09:43 AM #10
    taxer
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    Just contact them I contacted them via their 800 and I got the back up
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  11. 05-15-12 10:11 AM #11
    AnonymousAnomaly
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    No email here. And I sent one to them as soon as I saw SBR Lou's post earlier this morning about the login info.
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  12. 05-15-12 10:23 AM #12
    Betislands
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    Hi guys,

    We are emailing all the accounts today one by one to avoid any security issues , no need for panic if you have not gotten an email from us yet it is still pretty early here in CR . Contact us for the secure login info and we will be more than happy to provide that.

    Thanks for understanding and once things are back to normal I will make sure to compensate our players for the hassle.

    With that being said our payouts and service are working normally , what we are dealing with are network issues and a DDOS attack something that all books have to deal with.

    Cheers!

    Jon
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  13. 05-15-12 10:24 AM #13
    princecharles
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    Quote Originally Posted by AnonymousAnomaly View Post
    No email here. And I sent one to them as soon as I saw SBR Lou's post earlier this morning about the login info.
    Yep I did the exact same.

    Would it not make infinite sense to have every one of their CS people working proactively emailing and possibly calling customers nonstop?

    There is nothing the CS people can do on the tech side anyway.
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  14. 05-15-12 10:25 AM #14
    PickWinnerAllDay
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    Really thought they would have fixed it by now. I have to call to request payouts and request lines. Even worse, their phone lines seem to suck, I can barely hear them. Heritage, I'll come back to you.
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  15. 05-15-12 10:26 AM #15
    BIGDAY
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    LOL at all the threads talking about that this was the best book ever.
    Nomination(s):
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  16. 05-15-12 10:26 AM #16
    princecharles
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    Quote Originally Posted by princecharles View Post
    Yep I did the exact same.

    Would it not make infinite sense to have every one of their CS people working proactively emailing and possibly calling customers nonstop?

    There is nothing the CS people can do on the tech side anyway.
    Read Jon's post right after this went up :-)
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  17. 05-15-12 10:28 AM #17
    Betislands
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    Quote Originally Posted by princecharles View Post
    Yep I did the exact same.

    Would it not make infinite sense to have every one of their CS people working proactively emailing and possibly calling customers nonstop?

    There is nothing the CS people can do on the tech side anyway.
    That is what we are doing right now , so that is why I am sure everyone in the next 2 hours will get a call or an email we are targeting active clients first.
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  18. 05-15-12 10:30 AM #18
    Betislands
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    Quote Originally Posted by BIGDAY View Post
    LOL at all the threads talking about that this was the best book ever.
    Hi Big,

    If you do some research almost all the books at the top of this forum have been attacked and some have been crippled for days , they are all respectable bookmakers and have overcome by adjusting to new security measures.

    We are doing exactly that right now , our payouts are going out like clockwork if anything this should prove clients and the public that our financial stability will not be dented by a DDOS attack , network issues are a hassle but they all have a solution , bankroll issues have no solution our daily payouts and checks should serve as a testament for that.

    Cheers!

    Jon
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  19. 05-15-12 10:32 AM #19
    PickWinnerAllDay
    I'd never gamble again for Taylor Swift
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    I just called and got the backup website.

    Jon... just out of common sense, the customer service rep never asked if I had an account before she gave it to me... Couldn't the people hacking you just call and did what I did? Without asking for an account, what security is there?
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  20. 05-15-12 10:34 AM #20
    B1GER1C828
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    Great book still, nice to see they're working their asses off to get this fixed but im going to wait to reload until all this blows over.
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  21. 05-15-12 10:34 AM #21
    Betislands
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    Quote Originally Posted by PickWinnerAllDay View Post
    I just called and got the backup website.

    Jon... just out of common sense, the customer service rep never asked if I had an account before she gave it to me... Couldn't the people hacking you just call and did what I did? Without asking for an account, what security is there?
    Pick I just yelled at Mia.

    Thanks

    Jon
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  22. 05-15-12 10:38 AM #22
    B1GER1C828
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    Quote Originally Posted by Betislands View Post
    Pick I just yelled at Mia.

    Thanks

    Jon
    dont fire her jon, shes a nice lady.
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  23. 05-15-12 10:39 AM #23
    PickWinnerAllDay
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    Quote Originally Posted by B1GER1C828 View Post
    dont fire her jon, shes a nice lady.
    Yes, I like Mia. But I want to make sure that if anyone else gets the backup website that they have an account there. lol
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  24. 05-15-12 11:01 AM #24
    lecubs28
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    BI still the best in the business
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  25. 05-15-12 11:33 AM #25
    Legions36
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    Hey guys just so u know that u don't really need to take it out on Betislands because of some hacker, 2+2 the biggest poker forum just got hit by a hacker and had to shut down completely for 2 weeks. Maybe that helps to give u insight to what it is.
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  26. 05-15-12 11:33 AM #26
    Cicima6709
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    I emailed BI and got nada back...anyone want to PM me the site? I'd like to get some plays in by the 1PM games.
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  27. 05-15-12 11:34 AM #27
    FreeFall
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    John start looking at the ranges from the attacks. Start blocking them out at a high level and work your way down. No offense, but it isn't that hard to figure out some script kiddies botnet and minimize it's efforts.

    Good luck mi amigo
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  28. 05-15-12 11:41 AM #28
    evo34
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    Quote Originally Posted by lecubs28 View Post
    BI still the best in the business
    I hadn't laughed out loud all day...till I read that.
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  29. 05-15-12 12:02 PM #29
    Laz
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    Tried to get deposit info for three days calling/live chat....no luck.
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  30. 05-15-12 12:56 PM #30
    zoo youk
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    ^^^^ guys dont PM the sent to people. if they were supposed to get it they would have gotten it.
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  31. 05-15-12 02:33 PM #31
    NunyaBidness
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    Still got no email from them, they haven't answered my email either. Would love to be making some MLB bets.
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  32. 05-15-12 02:40 PM #32
    emat
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    Quote Originally Posted by NunyaBidness View Post
    Still got no email from them, they haven't answered my email either. Would love to be making some MLB bets.
    Same boat as you. Can't call from work, have sent emails several times and even PM Jon. I understand things happen and right now that place is probably very busy but the lack of communication is a huge issue with me. They need to understand in times of crisis, communication is the absolute key. They have email addresses or forums like this, use it. Very disappointing and at this point considering taking money out. I firmly believe not having access and having to go through this crap has changed my betting style a bit as well. No making excuses for losses, but since this started I have not fared near as well and that is a lot of years of experience.
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  33. 05-15-12 03:17 PM #33
    robmpink
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    Quote Originally Posted by emat View Post
    Same boat as you. Can't call from work, have sent emails several times and even PM Jon. I understand things happen and right now that place is probably very busy but the lack of communication is a huge issue with me. They need to understand in times of crisis, communication is the absolute key. They have email addresses or forums like this, use it. Very disappointing and at this point considering taking money out. I firmly believe not having access and having to go through this crap has changed my betting style a bit as well. No making excuses for losses, but since this started I have not fared near as well and that is a lot of years of experience.
    I'm trying to contact him as well, you and probably about 600 other people. He always gets back and will. That is one of its features that appeal to folks.
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  34. 05-15-12 03:21 PM #34
    emat
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    Quote Originally Posted by robmpink View Post
    I'm trying to contact him as well, you and probably about 600 other people. He always gets back and will. That is one of its features that appeal to folks.
    Agreed, but having a backup site open and not at least sending emails to your current customers is crap.
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  35. 05-15-12 03:34 PM #35
    emat
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    Was able to break away and call BI. Answered immediately and gave me the backup site that seems to be fine. Still been very frustrating with the lack of communication and the length of these issues.
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