Last night I used the live bet option on bookmaker to place several bets on NHL games and NCAA Games. The heaviest bets occurred on the Sharks vs Coyotes game. I placed 3 bets on the sharks to win with a line of -140. They are listed below... The bets they are Renege on are the last 3 Sharks bets. I placed these during the duration of the game. They claim they are invalid and were placed during the game, I didn't argue they were placed during the game since they were place with the live wager system. I do argue they were indeed valid and they did accept the bets at the time and they did pay me on them. I then took action by speaking with online chat which didn't work so well below you will find the conversation with the rep. In the second chat session I finally decided to call the wagering department the and spoke to a man named Johnathan. Johnathan was not much help and claimed the person who was in charge of the wager had left and was best call back after 7 am PST..He also tried to argue the bets were not placed using the Live wagering system. So I called the wagering department and spoke with another lady who was not much help and claimed I needed to email the live wager department to get a straight answer and place my dispute. I am very turned off by the lack of clarity they and explanation of the issue. Before I take the next step and email I was hoping someone here would have to advice to help ensure this fair and honest bet is paid. I have never had such issues with them in the past but after their current level of service I am disgusted with the actions or lack thereof which have been taken.
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Please wait for a site operator to respond.
03/24/2012-ONLINEat05:36 PM
[#115501974] PARLAY (2 TEAMS) RR (1P-2T) (Risking: 15.00 - To Win: 39.75)
03/24/2012 - 06:15 PM NHL [18] TOTAL u5-115 (BOSTON vrs LOS ANGELES)
Score: BOSTON(4) - LOS ANGELES(2)LOSE 03/24/2012 - 07:15 PM NHL [19] VANCOUVER -105
Score: VANCOUVER(3) - COLORADO(2)PEND 03/24/2012-ONLINEat07:34 PM
[#115507829] Coyotes @ Sharks (Risking: 15.22 - To Win: 11.71)
03/24/2012 - 07:34 PM RBL Game Total 5.5Over 5.5
Score: () - ()WIN 03/24/2012-ONLINEat08:54 PM
[#115510233] Coyotes @ Sharks (Risking: 30.00 - To Win: 20.69)
03/24/2012 - 08:54 PM RBL 3rd Period Total ( OT & Shootouts NOT Included ) 1.5Over 1.5
Score: () - ()
03/24/2012-ONLINEat09:36 PM
[#115511344] Coyotes @ Sharks (Risking: 5.00 - To Win: 19.00)
03/24/2012 - 09:36 PM RBL Will the game go into shootouts?NO
Score: () - ()LOSE 03/24/2012-ONLINEat09:36 PM
[#115511328] Coyotes @ Sharks (Risking: 15.00 - To Win: 10.71)
03/24/2012 - 09:36 PM RBL Game WinnerSharks
Score: () - ()WIN 03/24/2012-ONLINEat09:44 PM
[#115511472] Coyotes @ Sharks (Risking: 40.00 - To Win: 28.57)
03/24/2012 - 09:44 PM RBL Game WinnerSharks
Score: () - ()WIN 03/24/2012-ONLINEat09:44 PM
[#115511482] Coyotes @ Sharks (Risking: 100.00 - To Win: 71.43)
03/24/2012 - 09:44 PM RBL Game WinnerSharks
Score: () - ()WIN 03/24/2012-
ONLINEat09:45 PM
[#115511507] Coyotes @ Sharks (Risking: 250.00 - To Win: 178.57)
03/24/2012 - 09:45 PM RBL Game WinnerSharks
Score: () - ()WIN
03/24/2012at09:53 PM [Adjustment] PAST POSTED ON COYOTES VS SHARKS SHARKS -140TICKET #'S 115511472 / 115511482 / 115511507
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]You are now chatting with 'Paola'
Paola: Welcome to our Live Chat Department, my name is Paola. How may I be of assistance?
bkr116722: yes you paid me on my bet but then took it back...highly wrong and illegal
Paola: Please call the Wagering department toll free number 1-866-946-2747.
Paola: They will be able to give you further information and help over the phone.
bkr116722: I wish to have it in writing since I will be using sportsbook forum to assist to ensure I am paid
bkr116722: please transfer me to a rep who can help
[IMG]file:///C:/Users/Brent/AppData/Local/Temp/msohtmlclip1/02/clip_image001.gif[/IMG]Chat session has ended.
Very poor service....