1. 10-10-11 12:55 AM #1
    msdw1
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    Betmaker wager disappears

    I placed an offer that was accepted on the Bills +1.5 during the week. Then they opened another market for Bills +2.5 on Saturday. I placed another offer which was accepted. They graded the Bills +1.5 and the Bills +2.5 was still pending. A few hours later, the Bills +2.5 disappeared from my bets placed. Not cancelled, just disappeared. Thankfully, I saved my bet ticket as part of my record keeping.

    Customer service told me that they created duplicate markets today so my bet may have been mistakenly deleted. They have still not credited my account hours later after I contacted them. Simply deleting wagers from someone's account is very shady.
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  2. 10-10-11 01:02 AM #2
    bigboydan
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    I don't know if it was deleted by accident or what. If you feel you are in need of our assistance you are always welcome to fill out a complaint form and one of us will look into this matter for you sir.
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  3. 10-10-11 05:43 AM #3
    iqbet
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    Can SBR confirm if BetMaker is backed up by CRIS family books?
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  4. 10-10-11 06:35 PM #4
    msdw1
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    Problem resolved. SBR, thank you for the help.
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  5. 10-10-11 06:51 PM #5
    RonPaul2008
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    Quote Originally Posted by iqbet View Post
    Can SBR confirm if BetMaker is backed up by CRIS family books?
    It's the same company.
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