[Ballpark]

I received this email today:

As a valued and respected customer of Sportsbook.com, it is with great excitement, we have some extraordinary news for our non-US resident customers.
From tomorrow (September 28th, 2011) your Sportsbook.com account shall be moved to our all-new and exciting Sportsbook and Casino.
You will enjoy more betting options on your favourite US sports combined with a host of other global sports to choose from too! Not only that, you will notice a lot more betting options and amazing lines to go with it.
If that wasn't good enough why not visit our new and improved casino. With lots more games to enjoy, we are sure you will enjoy the experience. Don't forget to watch out for our amazing casino promotions over the coming weeks.
We are upgrading our sportsbook and casino, you will be required to create a new username and password, but don't worry it wont take long. The same great betting options and the same great service that you have come to expect from Sportsbook.com!
If you thought we were done with the good news? Not a chance!
We have another special announcement to make to our non-US resident customers. If you were lucky enough to have bonus cash in your account, that has not met the rollover requirements yet, we have decided to automatically convert your bonus into real cash**.
No rollovers or complex terms and conditions; it's just free money for you to enjoy our new, wide range of entertaining ways to bet.
The only rules are: 1. This does not apply to poker bonuses 2. You cannot make a withdrawal for 60 days without forfeiting the bonus. If you need to withdraw cash before then, no problems at all, simply request a withdrawal as usual and we shall remove the bonus money from your account and send your funds immediately.
So what do I have to do?
In one word, NOTHING! We will do it all for you.
On September 28th, 2011 we shall transfer your account to our new site and you shall be able to start enjoying betting as usual.
What do I need to know?
First log in
When you log in for the first time to your new Sportsbook.com account you shall be asked to confirm your email address and date of birth.
After you have confirmed your basic account details, we will send you a verification email immediately to the email address on your account, please click on the link inside to proceed in finalising you details to activate your new account.
In addition, we will ask you to create a new username, password, security question and answer which will allow us to verify your identity in the future.
At Sportsbook.com, we understand our customers are extra vigilant when it comes to the security of their personal details. Please feel free to get in contact with our customer service centre and confirm the move to our exclusive non-US resident Sportsbook.com. We are open 24 hours a day and we are here to help at anytime! Email us at customersupport@sportsbook.com to confirm the move.
Account currency and exchange rate bonus
Your new account shall be in Euro instead of US Dollars. We understand that quick deposits and withdrawals are of paramount importance to our customers and this move to Euro, allows us to improve deposit and withdrawal turnaround times significantly.
Are you ready for more good news?
At Sportsbook.com we don't do things in half measures, so when we are converting your balance to Euro. We shall take the exchange rate and round upwards in your favour to the nearest 5 cent.
For example:
If your account balance is $500.00
And the current exchange rate is $1 buys €0.708
Your $500.00 would buy you €354.53
As a gesture of good will, Sportsbook.com shall be using 0.75 or exactly €0.75.
This means that you will receive €375 instead of €354.53 and will be credited directly to your cash balance. This is another perfect example of our great promotions at Sportsbook.com.
*This exchange rate is for illustration purposes only. The actual exchange rate will be taken at the time of the launch of the new Sportsbook.com site.
Account history
Your account history will be available as usual up until the launch of the new Sportsbook.com site. After this time, please contact our customer service team who will be more than happy to help you.
Deposits and withdrawals
At Sportsbook.com we know how important it is for our customers to be able to deposit funds and more importantly receive funds from us as quickly as possible. All deposit and withdrawal options you currently enjoy shall still be available with many more new methods being added shortly.
All pending withdrawals will be cancelled and the funds returned to your account. The funds shall be available to withdraw once your new account is active on the new and exciting non-US Resident Sportsbook.com.
Open bets
Any open bets shall be cancelled prior to the launch of the new non-US Resident Sportsbook.com. The bet amount shall be returned to your cash balance and transferred to your new account. Make sure to take advantage of our opening weekend promotions such as FANtastic Futures and Pig Skin Parlay Power.
Promotions
Don't worry, we shall be offering for the most part the same amazing promotions, you have gotten used to with Sportsbook.com and adding some new exciting twists.
PSSSSSST! Make sure you keep an eye for our welcome week promotions in the sportsbook. There shall be lots of promotions over the first week to keep you entertained such as FANtastic Futures and Pig Skin Parlay Power to only name a couple.
As always your feedback is of huge value to us and it allows us to supply you with the service that you expect from us. You will notice a suggestion box on the new Sportsbook.com, we encourage you to use this tool and give us as much feedback as possible, big or small, good or bad. This information goes directly to management so you can be sure that the effort you have put into making a suggestion will be reviewed by the right people. Every suggestion receives a reply.
In the meantime, if you have any questions about the move to your new Sportsbook.com, please do not hesitate to get in contact with us at anytime. We are here to help 24 hours a day, your enjoyment is our number one priority.
Good luck and we look forward to welcoming you to the new Sportsbook.com very soon.
Best Regards,
Sportsbook.com Management
Everybody Bets

[Optional]

Haven't got the email, but just tried to log into account and it said it was suspended and directed me to live chat.

Been sitting there waiting for a response for 15 mins so far.

[Optional]

Chester Thomas: Hello Optional.

Optional: Hi Chester. My account has been suspended. Sent me here to find out why

Chester Thomas: Please hold for a moment while I look up your account...

Optional: ok

Chester Thomas: I really apologize for the inconvenience, please note that as of today, we are moving all of our non-US customers' accounts to a whole new database. This change was scheduled at midnight PT, however I strongly recommend you to avail a few hours after that in order to avoid any inconvenience while the initial changes and and movements are taking place in the servers. Your new website will be Global.sportsbook.com, where your balance and all of your account details will be available for you to access. Any questions that may arise, please feel free to email them to customersupport@sportsbook.com, which is the email address your new company will be using in order to assist you.

Optional: do I just go to new website directly?

Chester Thomas: No, I do not think that the site is running yet, please try again after 09:00 am ET ( 4 hours from now).

Optional: Thanks Chester. Have a good day.

[SaintsFan]

That's shady as hell. So worried abt my money.

[DitKent]

the new site is laggy as hell!

[John Dough]

That's shady as hell. So worried abt my money.

Not defending them, but don't forget that CRIS did the exact same thing when they split off Bookmaker and sent all US accounts there. By no means am I equating CRIS to this group, just letting you know it may not necessarily be shady but rather a prudent decision for various reasons.

For example, this may somehow help them process payments more efficiently. I don't know what their MBookers issue is since I'm in the US, but maybe this will get that back up to speed. They have also lowered the expected processing times for another method for US players from 4-6 weeks to "up to 4 weeks" so perhaps that method is improving as well.

In short, I'd advise not panicking, but if you feel uncomfortable, by all means do what you feel is best, it's your money.

On a side note, one of the mods (I forget who) mentioned dealing with a new management contact there recently. It would be great if someone from SBR could contact sportsbook.com and get a statement from them on how/if US players will be affected.

[Ballpark]

When you open Live Chat, the site address has: winunited
in it, which I believe is a Malta based bookmaker.
Does this mean they are the new owners of SB.com?

[Ballpark]

http://calvinayre.com/2011/09/28/bus...us-new-domain/

[Optional]

sportsbook.com Global is operated by Winunited Ltd, which is authorised and regulated by The Lotteries and Gaming Authority (LGA) under the laws of Malta and the European Union.

[DitKent]

does this mean our money is fairly safe and secure....for now?

[Optional]

I'm more likely to deposit today than yesterday.

Bearing in mind there was zero percent chance yesterday

[durito]

just another worthless euro book now. odds and offerings on us sports are terrible.

[testudo]

Will this affect US accounts at all? They have some great props and halftimes sometimes at the square books.

[njligernj]

Anyone know what's happened to the 100k survivor pool (or, of less concern, the free one)? They said all open bets would be refunded but I have nothing for my pool entries. However there does not appear to be a pool on the new site.

They could be on their way to an F. Just cancelling a bet and not refunding it pretty much puts them into fraud doesn't it?

[hkssupra69]

i cant even get back on to my account, i put in my info and it says it doesn't match any account info. anyone else have the same issue??

[avndly99]

US sports odds are terrible now, is there a way to get back to US odds? I can't even find the link to go to chat and complain. They will likely lose my business.

[ronald]

My account has essentially vanished. Cannot log in at global.sportsbook.com and the new site, youwin.com, does not have a phone number. The live chat feature does not work either. It simply generates an email that has not been responded to by the book.

[DitKent]

did all the activation requirements, it said the email was sent to me...checked junked mail and inbox but received nothing and its been over a day now. What's going on with these guys?

[sharpcircle]

So basically for me its now a worthless out.

Worst changes ever?

[JohnnyC]

I do not have any options under the withdrawal page at the new sportsbook.com

[ylitil]

I do not have any options under the withdrawal page at the new sportsbook.com

anybody know where their statfeed page is now?
i really liked the yellow/black appearance.

[bigboydan]

does this mean our money is fairly safe and secure....for now?

Based on history I would tend to feel players funds are at even a higher risk by them moving their operations to Malta. This thread will give you an idea of what I'm referring to sir.

[testudo]

The regular site is still there from my US ip. I just wonder how long until our funds vanish...

[davefast007]

i got the same thing, they havenet conatcted back in 2 days now, THEY CLAIM not to have the acct dsetails

[davefast007]

i got 2500$ in there , im worried as hell too, accompanied with the will give u bonus if u cancel withdrawals,
seems shady, but...theyve done well over last few years to me using moneybookers so, i gotta give them benefit of the doubt for now

[5mike5]

CANCEL withdrawls for a BONUS??? how could anybody keep 1.00 with these idiots> unbelievable

[davefast007]

Yes same here

[davefast007]

Im in same boat ronald, your not alone

[JohnnyC]

Does anyone have withdrawal methods available on the cashier page at the new site?

[JohnnyC]

Seriously, does anybody have withdrawal options at the new sportsbook.com

[njligernj]

Seriously, does anybody have withdrawal options at the new sportsbook.com

Nope ...



So I tell a lie ... my withdrawal option is "undefined." Clicking on the withdraw button doesn't work -- it's not clickable.

Needless to say the new site wasn't close to ready when they switched us all over.

To update my earlier post, customer support says I will have my refunded bets from the 100k survivor pool "within 24 hours." We will see. Even if I get the money I can't withdraw it now so I guess there is no rush.

Scumbags.

[sharpcircle]

They canceled my buddies pending withdraw and turned it into euros.

Over 16kusd was turned into 12k euros. worst customer service ever.

he also has no withdraw options. lol basically

[ronald]

Requested a withdrawal today. Let's see how long it takes...

[5mike5]

Requested a withdrawal today. Let's see how long it takes...

\u mean see if it EVER comes at all....god why do people play here is beyond me

[BAUS]

\u mean see if it EVER comes at all....god why do people play here is beyond me

Lots of reasons to play there sir!

BAUS