[tklemans]

All,

After scanning around post-BF looking for somewhere to play, I tried BetOnline.com. I created an account, deposited $500 via **, and began playing. I stacked a few donks (all Euro players for the most part, but some horrible US players as well), and requested a cashout of $2,500. The fees for the cashout via ** are $241 (lol, hilarious costs IMO). This cashout was requested at 3:00 PM EST on 8/17.

Today, at 9:00 AM EST, I try to log into my account. The password is "invalid". So, I use the livechat feature and have this discussion. See below:

Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Sophia
Your Issue ID for this chat is XXX. Please record it in case of pending issue.
Sophia: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
Tom: Hi, I can't log on to my account. Please help.
Sophia: Hello Tom
Sophia: Could you please provide your account number and password for me?
Tom: Hello
Tom: ID - BXXXXXX
Tom: Password - XXXXXX
Sophia: Thanks Tom, give me a moment to check your account
Sophia: One moment
Tom: Thank you
Sophia: Thanks for holding
Tom: no problem
Sophia: Tom, according to the rules: 1.Only one account allowed per person, family, household and IP address.
Tom: Wait, what?
Tom: I only have one account
Sophia: Upper Management found that you were sharing the same IP ,as 2 other players
Tom: I don't understand
Sophia: Yes, I know you only have one acct, but they noticed you share the same IP as 2 other playesr
Tom: that's impossible
Tom: Please provide this evidence
Tom: I requested a cashout of $2,500 yesterday
Tom: and I feel that my account is being cancelled to avoid the cashout
Tom: What are the two other accounts? These accounts surely aren't in my name.
Sophia: Thomas, what I can do is to request this evidence you want to the Upper management
Sophia: I will contact you back via email
Tom: Is there a phone number that I can call to discuss?
Sophia: as soon as I receive a response
Tom: no, this is unacceptable
Sophia: are you in home?
Tom: yes, my phone number is XXX-XXX-XXXX
Sophia: were you using your account in a public internet coffee ?
Tom: No
Sophia: xxxxxxxx@gmail.com is your email right?
Tom: yes
Sophia: Ok, thanks Tom
Sophia: I will get back to you with a response
Tom: wait
Sophia: thanks for your time
Sophia: Is there anything else I can assist you with at this time?
Tom: wait
Sophia: yeah
Tom: I would like to speak with someone over the telephone


At this point, I call and discuss via telephone. "Sophia" states that the cashout department and IT department are reviewing, and believe that several other accounts were playing at the same time on the same IP address. She told me that "upper management" is reviewing.

I know FOR SURE that this never happened. In playing poker in BetOnline, I played from home (an internet connection that is password protected), or at work (LOL - but definitely a secure connection, and a connection where other players aren't present - I'm positive I'm the only degen in the office).

I feel as though I'm being horribly scammed.

Anyone have any idea how to get in touch with "upper management"? Is there a rep on here?



Thanks,

Tom

[shari91]

Hi Tom - You can fill out an SBR Complaint form and someone can take a look into this for you.

http://www.sportsbookreview.com/Spor...Complaint.aspx

[mtneer1212]

Well, what are the odds this is another collusion flunkie who never thought he'd be caught? But it will be interesting to see Betonline's evidence.

[tklemans]

Hi Tom - You can fill out an SBR Complaint form and someone can take a look into this for you.

http://www.sportsbookreview.com/Spor...Complaint.aspx

Thanks. Complaint filed. Please keep me updated as to the review of this complaint. Do you know who the BetOnline player rep is? I'd like to discuss with them in hopes that they can help moderate the situation.

No one else in my house holds an account with BetOnline. I would like to let the BetOnline rep know that I've also started a thread on 2p2 about the situation. See link below.

http://forumserver.twoplustwo.com/28...e-com-1085317/

[tklemans]

Well, what are the odds this is another collusion flunkie who never thought he'd be caught? But it will be interesting to see Betonline's evidence.

Zero chance. Never colluded, ever. And I've played online poker for 9 years. I thought I'd try BetOnline poker post-BF. I must say that it was a major mistake.

I'm going to call BetOnline every day to request the "evidence" of multiaccounting. I'll continue to update this thread as information becomes available.

[cloudagh]

I would think this one should be an easy one to check. Shouldn't take long.

[tklemans]

Hopefully so. Waiting on a response from the complaint I filed this morning. Always easier to deposit than withdrawal. Sigh....

[Justin7]

Once this complaint is assigned, you'll get an email from whomever is handling it.

[tklemans]

Issue resolved. Cash received! Thanks Mods!

[trixtrix]

apparently coding something like no same ip addresses at the same table is hard work, better to just accuse someone of doing this and hope they go away