I joined this book yesterday to spread some around. An hour after signing up my account stopped working (this was due to my belonging to 5dimes also). No one answered live chat (left it on in the background for many hours and it still kept saying "all operators busy, be patient").
The phone number listed to call to reset your password was disconnected. The "new" number they have, no one picked up. Tried calling at least 10 times over the period of 5 or 6 hours.
The next morning, everything fine, go onto live chat and someone was right on to help me.
They advertise 24/7 live help and management available, but for about 10 hours there was none whatsoever. It might of just been a rare event, but it happening only an hour after my deposit was completed leads me to believe it might not have been. It's worrying and glad my money is back over at 5dimes.