1. 07-10-12 03:08 PM #1
    Gallin
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    Augsburg - Celtic friendly

    Pinnacle voided my winning bet on this match due the following reason: "The match was played at a time other than the standard of two halves of 45 minutes each"

    Anyone able to confirm this?
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  2. 07-10-12 04:03 PM #2
    zizoudane10
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    As far as I know, (I am from Germany and checked the homepage of the FC Augsburg), they played absolutely normal, 2 x 45 minutes. I'll try to get a confirmation for this.
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  3. 07-10-12 04:50 PM #3
    Gallin
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    Quote Originally Posted by zizoudane10 View Post
    As far as I know, (I am from Germany and checked the homepage of the FC Augsburg), they played absolutely normal, 2 x 45 minutes. I'll try to get a confirmation for this.
    Thanks. Celtic's official twitter has play by play update from 87th minute, so it's very very unlikely it was something else than standard 2 x 45 minutes.
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  4. 07-10-12 04:59 PM #4
    zizoudane10
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    I thought at first, that it could have been 3 x 30 minutes. But that is definitly not the case here. I am pretty sure it was absolutely normal. try and write the customer service an email, and tell them about the official site of the FC Augsburg. They have lots of german guys at the support, they will be able to read it..
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  5. 07-10-12 05:13 PM #5
    Gallin
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    Yes. I wrote their support and they have ungraded the bet pending further investigation on the result.
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  6. 07-10-12 05:45 PM #6
    zizoudane10
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    Quote Originally Posted by Gallin View Post
    Yes. I wrote their support and they have ungraded the bet pending further investigation on the result.
    Perfect. If it was the way I think, 2 x 45 as it's normal and how it seems to be according to the website of the club, they will do the right thing. Always had the best experiences with Pinnacle, simply one really great book.
    Btw: what was your bet? Draw? Under 2.5?
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  7. 07-11-12 04:03 AM #7
    Gallin
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    They have graded my bet as a winner now (my bet was on draw) You just gotta love how easy it's to deal with pinnacle.
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  8. 07-11-12 06:56 AM #8
    zizoudane10
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    Grats man Yeah, Pinny is just a great book, love these guys.
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