[burgerbaron]

appreciate any ideas on how i can get my money.
I requested a 1000 dollar withdrawal december 3rd.I still have not received it here is the excuse time line.
First ecxcuse.It is Christmas teh processor is busy so it is delayed.
Second excuse. The processor is having problems for all of the December transactions
third excuse.you received the money (i did not)
fourth excuse,We will put a trace on it. OK the processor canceled it. we will credit your account.
fifth excuse.You received the money. I did not.(Duh you said your trace said it was cancelled)
They currently have not responded other than to give me the run around and switch me from one department to another and one of the constants is that person is not here that takes care of that.
To add insult to injury i deposited a 100 for the super props contest and low and behold they lost my entry.If i did not have the chat transcript they would of said i did not qualify.As it was i did not get my 5 dollar square or entry in to the blackjack tourney that went along with it. STAY AWAY FROM THIS BOOK THEY ARE FINE UNTIL YOU HAVE A PROBLEM THEN YOU DO NOT EXIST AS FAR AS THEY ARE CONCERNED AND THEY WILL NOT TAKE CARE OF ANYTHING.THEY SURE IN HELL DO NOT DESERVE A A+ RATING AS YOU GUYS RATINGS ARE ONE OF THE REASONS I WENT WITH THEM.BIG MISTAKE.

[pavyracer]

They are also phone-spamming the shit out of me. SBR will not do anything though. They are business partners. Just ask for Beatriz when you call.

[picantel]

I hate to tell you I said so but, umm, I said so. They are thieves and always will be and have been. I said a little over a month ago only books that are in trouble cold call for deposits and they are spamming the hell out of people now. In fact this forum has said many times when a book starts calling hardcore something is wrong but suddenly the situation is being ignored.

[accuscoresucks]

this is disgusting no mod comments or help with a complaint form he can fill out.
to boot this thread has been up HOW LONG sbr should be ashamed

[20Four7]

OK then I'll help you out. Please fill in the Complaint form and hopefully SBR will help.

[Cannon]

Should just play at MATCHBOOK they always pay great.

[durito]

I will buy your account for $800 today.

[purecarnagge]

Bookmaker is in your top 5 in both reviews... SBR should do something. Thats why people come to this forum.

[rm18]

might have a problem doing a money transfer payout, but they will book transfer same day

[bigboydan]

First off, Welcome to the SBR forum burgerbaron.

As 24/7 mention above already. Please fill out this complaint form and one of us will inquire to them on your behalf to see what is going on with your payout issues.

[Quebb Diesel]

so does sbr help the transaction carry through or do they just mark that bookmaker didnt payout to a customer?

[Cloak & Dagger]

if bookmaker dosent want to end up a ghost town they better get their shit right

the minute that bookmaker dont pay people....is the minute I dont send a dime offshore....this is suppost to be the book that paid out 1million dollars a few years back.....if they dont pay....then the offshore game is played out

the story sounds legit to me...cause I got the same run around for a $100 ** withdraw a few months back

this is for $1000?.....ya makes total sense

[Quebb Diesel]

just opened an account w/ them too...after this i might just stick w/ bodog...all their payouts were fast and smooth

[Poker_Beast]

Good luck!

Bastards - Pay the F up!

[rm18]

so does sbr help the transaction carry through or do they just mark that bookmaker didnt payout to a customer?

they have helped a lot of people get payed

[fathead]

I don't think they are intentionally stalling on the payment. Just some sort of screw up.

[burgerbaron]

i will fill out the form.But i have caught them in lies so many times on this it is pathetic.I will look up the transcripts and you cacn be the judges.Stay away from this book.
As for you durito go crawl back under the rock where you belong.

[burgerbaron]

chat transcripts below and see how they continually say how many problems they are having then when that excuse has run its course they go back to always you got the money.so they go from unknowing about anything to you got the money.scam artists.

CS - Pablo: Welcome to the Live Chat Support. How may I help you today?

bkr: i have a 1000 dollar withdrawal from dec 10th that is missing and they where going to put a trace on it last week.
bkr: wire
CS - Pablo: Please hold on a moment while I check on that for you. I will get back to you in just a moment.
CS - Pablo: I'm checking with the proper department, thank you: ty
CS - Pablo: Sir, we had a problem with all the transactions from December. Its going to take around 10 more business days for you to receive the funds. And I'm afraid that there's no trace Id for this kind of method.
bkr: ok i will wait
NOTICE HE CONFIRMS I HAVE NOT GOTTEN PAID AND SAYS TEN MORE DAYS HERE HE IS SAYING I WAS NOT PAID. IT DID NOT HAPPEN.BUT WAIT YOU SEE NEXT POST THEY AGAIN GO BACK TO I HAVE ALREADY RECIEVED THE MONEY.
CS - Pablo: I'm very sorry about this situation but there was a major problem from the processor.
CS - Pablo: Thank you once again for your patience.
bkr: ok things happen

CS - Adrianna: Welcome to the Live Chat Support. How may I help you today?
bkr: Seeing what the status is of my request withdrawal for 1000 almost 2 months ago now.
CS - Adrianna: Can you please confirm your password?
bkr: CS - Adrianna: that transactions was credited to your account since Dec 20th
CS - Adrianna: you already check your account with your bank
CS - Adrianna: ?
bkr30071: no it was not and i was told over 2 weeks ago you where going to trace it. them i was told to wait they had trouble with december transactions
CS - Adrianna: we traced on Jan 11
bkr30071: ok
bkr30071: where is it?
CS - Adrianna: according to our records is in your account since Dec 20th. Now, I just contact payouts department and they said that then they are going to cancel that transfer.
so for any non believers there you have it.

[TLD]

The way it looks like they screwed up your transaction you have every right to be frustrated. I know dealing with payout delays even substantially shorter than yours gets me upset, especially when they’re giving me conflicting explanations of what’s going on and when it will be rectified.

But you’re almost certainly not being stiffed. Bookmaker is just the new name for the version of CRIS that markets to U.S. customers, and CRIS has been booking since dinosaurs roamed the earth. They have no history of stiffing their customers, and the chances that they are broke and unable to scrape together your $1,000 are basically nil.

If that family of books went under and didn’t pay their customers, it would dwarf any other sportsbook collapse since the offshore sportsbooks commenced.

Nothing’s impossible, but let’s just say I think a $1,000 account at Bookmaker is worth a lot more than the $800 Durito’s offering.

[pavyracer]

Downgrade Bookmaker ASAP please. Two months for a mere $1000 is a disgrace for the industry. I'm pretty sure it doesn't take 2 months to make a deposit.

[capitalist pig]

Well this thread doesnt make me feel very good. I was going to transfer some funds to BM from BJ this week, to difersify a little. Im going to put it on hold till I see where this thread payout issue ends. For the record the last time I requested a check from BM, I had it within 7 days. However thats been about 6-7 months ago.

later

[rake922]

GL

[burgerbaron]

tld i appreciate what you are saying but some of the largest companies worth billions have went under. for example enron,delta airlines texaco etc etc.and they had real assets so anything is possible and why all the lies that is the real problem and 100 % lack of customer loyalty and retention.they are treating me as well we got your money good luck with that.With that attitude it is very telling as to what would happen if they had a fallout,trust me they will screw you in a second.This tells everything you need to know.Can you imagine this happening in vegas.in vegas they would get the thou to you and apologize and give you a spiff,not this.

[picantel]

Downgrade Bookmaker ASAP please. Two months for a mere $1000 is a disgrace for the industry. I'm pretty sure it doesn't take 2 months to make a deposit.

SBR will never downgrade this company no matter what happens. They simply get too much revenue from bm/cris/dsi and will just rule against the player or ignore the situation. I was looking under some affiliate money in which the top affiliate made into the 6 figures. While the name was anonymous you wanna bet which affiliate it was?

[fathead]

Well this thread doesnt make me feel very good. I was going to transfer some funds to BM from BJ this week, to difersify a little. Im going to put it on hold till I see where this thread payout issue ends. For the record the last time I requested a check from BM, I had it within 7 days. However thats been about 6-7 months ago.

Checks are the way to go. 6-8 days by Mail or 3-4 days by FedEx depending on your preference.

[EaglesPhan36]

I would definitely agree with the above and request payment by check next time. Might take longer, but at least there should be less hassle to it in theory.

[TLD]

Burger, I totally sympathize with your frustration, and I’ve many times been similarly pissed off about certain things I’ve experienced at offshore books. But while I don’t deny what you’re saying that anything is possible, my judgment—based not on any inside knowledge of mine but instead on what I’ve read for years and years from those who have worked in and do have considerable inside knowledge of the industry—is that the CRIS family of books is one of the least likely to ever disappear with people’s money. I just wanted to reassure you that it is far, far, far more likely that you are currently experiencing a major customer service snafu and will ultimately get your money, than that Bookmaker is unable or unwilling to pay you and you will be stiffed.

For one thing, with their volume, including many transactions of far greater size than yours, if they were broke and had stopped paying, I think we’d be hearing a lot more about it. I myself received three payouts of $2,500 each from this group of books in December and January.

[TLD]

It’s funny you mention Vegas by the way. The absolute worst, rudest, infuriating customer service I ever remember getting was at the Golden Nugget downtown. I don’t mean worst customer service at a sportsbook, but worst customer service of my life, period.

[burgerbaron]

probably true tld but the way they have treated it says more than anything else about them and it is a harbinger; no more no less imo.

[bettilimbroke999]

The way it looks like they screwed up your transaction you have every right to be frustrated. I know dealing with payout delays even substantially shorter than yours gets me upset, especially when they’re giving me conflicting explanations of what’s going on and when it will be rectified.

But you’re almost certainly not being stiffed. Bookmaker is just the new name for the version of CRIS that markets to U.S. customers, and CRIS has been booking since dinosaurs roamed the earth. They have no history of stiffing their customers, and the chances that they are broke and unable to scrape together your $1,000 are basically nil.

If that family of books went under and didn’t pay their customers, it would dwarf any other sportsbook collapse since the offshore sportsbooks commenced.

Nothing’s impossible, but let’s just say I think a $1,000 account at Bookmaker is worth a lot more than the $800 Durito’s offering.

Worth alot more than 800 it should be worth exactly 1000 dollars, hell if you beat the spreads and earn some money especially with the vig eating your fukin wallet all the time you should be paid in a timely fashion. Downgrade Bookmaker now and/or get this shit cleared up SBR. Got Bodog listed as A and they haven't had a payout issue in history as far as I know and I'm on multiple forums, to me if a book has fast 100% reliable transaction that is an A+, if not then the grade should be lower regardless of what they are stuffing in SBR's bank account

[The HG]

It’s funny you mention Vegas by the way. The absolute worst, rudest, infuriating customer service I ever remember getting was at the Golden Nugget downtown. I don’t mean worst customer service at a sportsbook, but worst customer service of my life, period.

What do you mean, tell the story! I love bad customer service, if you didn't get fired for giving it, I would seriously consider a career in customer service, just to give it badly. Bad customer service is one of my favorite things. What's the story?

[TLD]

What do you mean, tell the story! I love bad customer service, if you didn't get fired for giving it, I would seriously consider a career in customer service, just to give it badly. Bad customer service is one of my favorite things. What's the story?

Oh, it was nothing that makes for a funny story in writing. It was ten or fifteen years ago, and I was trying to make some futures wagers at their sportsbook. It was just a ridiculous incident of sustained, unprovoked rudeness and surliness. It was so out of left field and unrelated to anything I had said or done that I was more stunned than angry while it was happening. Once I had left and recovered my senses, of course I started second guessing myself for not responding more forcefully instead of just “taking it.”

[Louisvillekid1]

WOW bookmaker is a top book. This is scary.

[katstale]

Relax. These guys are vampires when it comes to extracting exorbitant fees. In fact, the worst in the industry.

BUT, you will get paid by them. Don't worry.

[pavyracer]

Do not open an account at bookmaker.com at any cost. You will be phone-spammed constantly to deposit.