[pologq]

Maybe so everyone gets paid, but if they knew they were gonna close shop to the USA they should have prepared and had enough staff ready for the mass payout requests that they knew would happen today.

bingo

[pologq]

3/11/2020 11:21:41 AM
$50.00
$300.93
Pending
4 Team Parlay
Win
3/11/2020 12:00:01 PM College Basketball Clemson -185
Win
3/11/2020 5:30:01 PM College Basketball Arizona -265
Win
3/11/2020 9:30:01 PM College Basketball Syracuse +4 -130
Pending
11/3/2020 8:00:01 PM Politics Other Sports 50104 Field wins Presidential Election -115* vs Joe Biden wins Presidential Election


This is crazy!! 5D chat telling me I only get $50 Risk back. Should be reduced to a 3 team winning parlay! 路*♂️

the right thing and to keep people happy "for when they come back to accept US customers" would be to grade the legs that have played and won as winners i agree.

[johnnyvegas13]

I’ll let u guys know when I get my futures refunded ...

[nbpayton]

Now Heritage advised they won't accept transfers but 5 dimes already sent it. What a shit show

[johnnyvegas13]

Now Heritage advised they won't accept transfers but 5 dimes already sent it. What a shit show

Relax they send it back to 5d u cash out

I think sept 25 to cash out is reasonable

just the refunding of futures that is the issue right now

[Nittany Lion]

Now Heritage advised they won't accept transfers but 5 dimes already sent it. What a shit show

I definitely would not have 5Dimes initiate a transfer to any other sportsbook after seeing all the issues. It's just 1 more thing they can fukk up. Someone else posted they had issues transferring from 5Dimes to Bookmaker. For anyone reading this, just cash out of 5Dimes first and transfer yourself. Not worth going through another mess with 5Dimes saying they transferred it and another book telling you they didn't get it.

[nbpayton]

yeah was stupid now just more issues to deal with.

[johnnyvegas13]

I am expecting my futures refund today

or is this gonna take days ?

[Nittany Lion]

Relax they send it back to 5d u cash out

I think sept 25 to cash out is reasonable

just the refunding of futures that is the issue right now

Sept 25th is definitely not reasonable, they should have given a much longer notice then just a few weeks. What about all the people that don't login to their 5Dimes account that often like me? If it wasn't football season I would have never logged in to see the notice. I bet their 3rd party claims administrator after sept 30th is gonna be a shit show to work with to get your money back.

[JIBBBY]

Dimes better not stiff a brother...

[DontTailMe]

SBR HELP! CAN YOU PLEASE GET AN OFFICIAL STATEMENT FROM 5DIMES ON THIS ISSUE?

I just spoke with a chat agent. I have a bunch of parlays where I have won all legs except for one, and those final legs all come due on November election day. He is saying that my only option is to get a refund OF THE ENTIRE PARLAY, getting only my stake amount back. That's essentially stealing all of the legs which have won up to this point. Why aren't they voiding legs which pend past 9/25? The only reason that final leg isn't playing is because they decided to leave.

This is not right at all.

[johnnyvegas13]

SBR HELP! CAN YOU PLEASE GET AN OFFICIAL STATEMENT FROM 5DIMES ON THIS ISSUE?

I just spoke with a chat agent. I have a bunch of parlays where I have won all legs except for one, and those final legs all come due on November election day. He is saying that my only option is to get a refund OF THE ENTIRE PARLAY, getting only my stake amount back. That's essentially stealing all of the legs which have won up to this point. Why aren't they voiding legs which pend past 9/25? The only reason that final leg isn't playing is because they decided to leave.

This is not right at all.

That sux man

i just have lakers futures

[soobv]

I am expecting my futures refund today

or is this gonna take days ?

i am waiting on my refunds too. I put request in yesterday at 6pm.

[Doug tushyterror]

https://www.sportsbookreview.com/for...-johngalt.html

Not for nothing but you remind me of the one sports writer who took Douglas over Tyson. Initially he gave conclusive reasons why he made the pick but years later he admitted he only made the pick because he knew everybody else was on Tyson so who cares if he got it wrong but if it hit people would think he's a genius & it would really jumpstart his career(never did BTW). Long story short Rudy, you throw enough shit up against the wall something eventually sticks.

[Optional]

SBR HELP! CAN YOU PLEASE GET AN OFFICIAL STATEMENT FROM 5DIMES ON THIS ISSUE?

I just spoke with a chat agent. I have a bunch of parlays where I have won all legs except for one, and those final legs all come due on November election day. He is saying that my only option is to get a refund OF THE ENTIRE PARLAY, getting only my stake amount back. That's essentially stealing all of the legs which have won up to this point. Why aren't they voiding legs which pend past 9/25? The only reason that final leg isn't playing is because they decided to leave.

This is not right at all.

Shoot in a complaint form with the bet and account details DTM

Has to be a low level CS person who has it wrong.

https://www.sportsbookreview.com/sportsbook-complaint/

[johnnyvegas13]

i am waiting on my refunds too. I put request in yesterday at 6pm.

Thx

I have to wonder if they r working on it or just stalling for now

[Doug tushyterror]

[pimike]

SBR HELP! CAN YOU PLEASE GET AN OFFICIAL STATEMENT FROM 5DIMES ON THIS ISSUE?

I just spoke with a chat agent. I have a bunch of parlays where I have won all legs except for one, and those final legs all come due on November election day. He is saying that my only option is to get a refund OF THE ENTIRE PARLAY, getting only my stake amount back. That's essentially stealing all of the legs which have won up to this point. Why aren't they voiding legs which pend past 9/25? The only reason that final leg isn't playing is because they decided to leave.

This is not right at all.

They need to simply reduce last leg and payout amount won.

[JIBBBY]

I just chatted with ARIEL with 5dimes just now, he just told me all futures pending will be refunded before the close out date of my account on September 25th..

That's all he could tell me.. I said ok I hope you're right..

[Slowbalt]

Is anyone going to continue betting on 5Dimes through the Weekend?

I have Pending Payout request and Pending Parlays, 1 that has 1 open leg and another that has the Lakers and Clippers advancing past the Conference Semifinals.

I figured I would try and close that parlay out and wait for the Lakers Clippers to be graded and then cash out again on the 18th or so.

[johnnyvegas13]

I just chatted with ARIEL with 5dimes just now, he just told me all futures pending will be refunded before the close out date of my account on September 25th..

That's all he could tell me.. I said ok I hope you're right..

Hopefully we r locked in from time of request...

[johnnyvegas13]

Is anyone going to continue betting on 5Dimes through the Weekend?

I have a $500 Pending Payout request and $500 in Pending Parlays, 1 that has 1 open leg and another that has the Lakers and Clippers advancing past the Conference Semifinals.

I figured I would try and close that parlay out and wait for the Lakers Clippers to be graded and then cash out again on the 18th or so.

I have a little nfl week 1 action

hopefully my lakers futures r cancelled b then and I can cash out

[Indeep]

Has anyone successfully got a withdrawal out since the news came down? I see they said it could take up to 96 hrs due to Covid etc

[Optional]

Hopefully we r locked in from time of request...

Do you have a future that might lose before the 25th?

I think you will be super lucky to end up with a refund if it isn't cancelled by then, but

[johnnyvegas13]

Do you have a future that might lose before the 25th?

I think you will be super lucky to end up with a refund if it isn't cancelled by then, but

I have lakers futures

I should b ok as long as they don’t lose to the rockets

[Microphone]

Sept 25th is definitely not reasonable, they should have given a much longer notice then just a few weeks. What about all the people that don't login to their 5Dimes account that often like me? If it wasn't football season I would have never logged in to see the notice. I bet their 3rd party claims administrator after sept 30th is gonna be a shit show to work with to get your money back.

It sure isn't. I had no problem with their 48-96 hour BTC payouts (compared to the industry standard 0-48 hours with BOL, HERIT & BKMAKR) when things were "normal." But closing down your largest market/customer and saying to them you have 2 1/2 weeks to get your money out is hardly reasonable, unless you're going to waive the $10,000 maximum BTC withdraw limit. I've asked and asked, no response.

[gshock1]

Has anyone successfully got a withdrawal out since the news came down? I see they said it could take up to 96 hrs due to Covid etc

I have a BTC withdrawal request that is Under Review. Did speak with someone this morning who said that the payout will be processed within 96 hours or sooner. My request is in queue for almost a day so they said by Thursday i should get it. I am also BTC exclusive which was told should help.

[DontTailMe]

Shoot in a complaint form with the bet and account details DTM

Has to be a low level CS person who has it wrong.

https://www.sportsbookreview.com/sportsbook-complaint/

Okay, I'm actually talking to someone else about this. I think the last person might have been confused. Thank you for the offer. i'll take you up on it if needs be.

[Optional]

It sure isn't. I had no problem with their 48-96 hour BTC payouts (compared to the industry standard 0-48 hours with BOL, HERIT & BKMAKR) when things were "normal." But closing down your largest market/customer and saying to them you have 2 1/2 weeks to get your money out is hardly reasonable, unless you're going to waive the $10,000 maximum BTC withdraw limit. I've asked and asked, no response.

I would work on the assumption anything you cant get out by then will be paid by the administrator.

Personally I'd probably bite the bullet and take a check if I could not get it all out with bitcoin by then.

[Optional]

Okay, I'm actually talking to someone else about this. I think the last person might have been confused. Thank you for the offer. i'll take you up on it if needs be.

I'm pretty sure that will be graded correctly without having to ask anyone.

Graders will know what to do.

[Microphone]

I would work on the assumption anything you cant get out by then will be paid by the administrator.

Personally I'd probably bite the bullet and take a check if I could not get it all out with bitcoin by then.

Opti I'm going under the naive assumption that I'm BTC exclusive and they're going to waive the $10,000 BTC payout limit. If the paper check goes bad, who am I going back to? They'll be long gone by then. So I stand by my assessment that 9/25 is too early.

[Doug tushyterror]

Do you have a future that might lose before the 25th?

I think you will be super lucky to end up with a refund if it isn't cancelled by then, but

Hey Opti..Please tell me if you think I'm being freerolled or not. I got $6565 in MIL/LAC & MIL/LAL Futures. As unlikely as it seems if one of these hits I win 34K. Since it wouldn't be decided till past 9/25 the best I could hope for is getting my $6565 refunded only if it wins & obviously zilch if it doesn't yet they won't refund it today before the BUCKS game while it's still pending.

[johnnyvegas13]

Hey Opti..Please tell me if you think I'm being freerolled or not. I got $6565 in MIL/LAC & MIL/LAL Futures. As unlikely as it seems if one of these hits I win 34K. Since it wouldn't be decided till past 9/25 the best I could hope for is getting my $6565 refunded only if it wins & obviously zilch if it doesn't yet they won't refund it today before the BUCKS game while it's still pending.

Nobody is refunded on futures yet pal

I got lakers so I’m in a better spot but what if they lose to rockets tonight

this is horshhttttt

[DontTailMe]

I'm pretty sure that will be graded correctly without having to ask anyone.

Graders will know what to do.

What do you mean by this? When will that happen? Because they have non-US customers who will still be on those bets. So they can't just void the lines completely before 9/25. Do they have the ability to void individual parlay legs for particular customers?

[beefcake]

Well I got only one bet pending at 5 dimes.Alex Dimaneur to win his quarter at 20-1 ..match is tomorrow.So guess I'm good.Lose and see yah forever win and one last cash out.