1. 01-09-15 03:27 PM #1
    leafs_ducks
    leafs_ducks's Avatar Become A Pro!
    Join Date: 10-22-09
    Posts: 3,147
    Betpoints: 4849

    pinnacle compliance?

    has anyone ever gotten an email from pinnacle asking you to scan your passport and proof of where you live?

    they said my withdrawal option will be suspended until i provide them these documents.

    wth?
    Reply With Quote Reply With Quote
  2. 01-09-15 03:32 PM #2
    Russian Rocket
    Kleptoman
    Russian Rocket's Avatar Become A Pro!
    Join Date: 09-02-12
    Posts: 43,910
    Betpoints: 533

    Quote Originally Posted by leafs_ducks View Post
    has anyone ever gotten an email from pinnacle asking you to scan your passport and proof of where you live?

    they said my withdrawal option will be suspended until i provide them these documents.

    wth?
    ...yup...it's all normal...just send them what they've asked for.
    Reply With Quote Reply With Quote
  3. 01-09-15 03:39 PM #3
    leafs_ducks
    leafs_ducks's Avatar Become A Pro!
    Join Date: 10-22-09
    Posts: 3,147
    Betpoints: 4849

    Quote Originally Posted by Russian Rocket View Post
    ...yup...it's all normal...just send them what they've asked for.
    thanks dude.
    when i first signed up with pinnacle, i wanted to use my CC. but they asked for those documents. so i used bank transfer instead. i wasn't require to send them documents if i used bank transfer. now they are asking. been with them for 4 years.
    Reply With Quote Reply With Quote
  4. 01-09-15 03:39 PM #4
    leafs_ducks
    leafs_ducks's Avatar Become A Pro!
    Join Date: 10-22-09
    Posts: 3,147
    Betpoints: 4849

    its just. y now?
    Reply With Quote Reply With Quote
  5. 01-09-15 03:45 PM #5
    Russian Rocket
    Kleptoman
    Russian Rocket's Avatar Become A Pro!
    Join Date: 09-02-12
    Posts: 43,910
    Betpoints: 533

    Quote Originally Posted by leafs_ducks View Post
    its just. y now?
    They do it from time to time...I've been with them for a long time also and as far as I can recall, they've asked me twice to verify my info. The last time it was about 6 months ago or so.

    ...extra security measure at the book where you store your cash is only a positive thing
    Reply With Quote Reply With Quote
  6. 01-09-15 05:08 PM #6
    biggie12
    biggie12's Avatar SBR PRO
    Join Date: 12-30-05
    Posts: 13,470
    Betpoints: 1276

    I was only asked on my first cash out been with them 7 years

    Did u login with a us IP that could be why.
    Reply With Quote Reply With Quote
  7. 01-09-15 05:12 PM #7
    Russian Rocket
    Kleptoman
    Russian Rocket's Avatar Become A Pro!
    Join Date: 09-02-12
    Posts: 43,910
    Betpoints: 533

    Quote Originally Posted by biggie12 View Post
    I was only asked on my first cash out been with them 7 years

    Did u login with a us IP that could be why.
    that plus they have a different security protocols for users from different countries
    Reply With Quote Reply With Quote
Top
« Previous Thread | Players Talk | Next Thread »