1. #3501
    garthishere
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    sportsbook customer service is so helpful!

    Please wait for a site operator to respond. Your chat should be answered within 7 seconds. Thank you for your patience.
    All operators are currently assisting others. Please hold for the next available operator. Thank you for your patience.
    All operators are currently assisting others. Please hold for the next available operator. Thank you for your patience.
    Hello, my name is Joseph McKenzie. How may I help you today?
    Your Issue ID for this chat is
    You: ....i need to hear another sportsbook lie as to where these payouts are.........i can tell you where thet are not.....in my bank...................................s o lie to me sportsbook..........where is this money?
    You: withdrawal for $1,482.61, $2,498.98 and $1,899.99 requested on March 14, 15 and 16 respectively were already sent on April 4 via wire
    You: SBR POST..five minutes have past
    You: still waiting
    You: SBR POST.......1O MINUTES PAST....STILL NO ANSWER FROM C/S
    Joseph McKenzie: one moment please....
    You: SBR POST.......15 minutes and counting
    You: SBR POST...20 minutes and counting
    You: this is gteat isnt it guys
    You: might be a record
    Joseph McKenzie: i will have to initiate a trace on your withdrawals.
    Joseph McKenzie: you should have received by now.
    You: really
    You: they put a trace on these a week ago
    You: is this a NEW SPECIAL TRACE?
    You: what did the last trace tell sportsbook???????
    You: hello jo......u there?
    You: 30 minutes past SBR READERS
    You: glad i dont have a job
    You: tiiiiiiiiiiiiime is on my side.............yes it is
    You: great song
    You: jo u there bro?
    You: tell me about this trace thing man
    You: can i talk to MR. SPORTSBOOK........HE OWES ME MONEY?
    You: hello?
    You: customer service?
    You: u there?
    You: SBR CUSTOMERS.........IT HAS NOW BEEN 40 MINUTES
    You: SEE HOW MUCH HELP C/S IS?
    You: JO MCKENZIE SHOULD BE PUT IN FOR EMPLOYEE OF THE DAY
    You: jo.......any last comments to our readers?
    You: is the check in the mail?
    You: wire is buzzing over the line now heading for our bank accounts as we speak right?

  2. #3502
    marc
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    Quote Originally Posted by hoss2112 View Post
    Got a $2500 check via DHL today..requested 4/17..email notified sent 4/27. Not bad. But this after waiting 6-7 weeks for two wires of 8k and 1k deposited 2 weeks ago. Probably made the silly mistake of requesting 9k via wire yesterday.. Probably better to have made several under 2500 ones...I'll see.
    I'd cancel that wire if I were you. I requested some wires on 3/29 that they still haven't processed yet. The only semi reliable payment system they currently have, is for checks under $2500

  3. #3503
    pollaxt
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    Got my first email from CS...

    "We thought that you would like to know that your withdrawal from 9-Apr-07 has been processed.

    $800.00 was sent on 2-May-07 as an international wire transfer to wire instructions your provided.

    This wire will appear in your account within 7-10 business days."

    We'll see if it ever finds its way to my bank.

    I have 2 checks I'm waiting on also. One of them is for over $2500, so I've been attempting to cancel it and make another one for the under, but phone lines are down (which has happened before).

  4. #3504
    marc
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    It's amazing, the website still says that "Bank wires are our quickest and preffered method." You would think by now they would advise people to switch over to checks.The difference between requesting a a payout for under $2500 by wire vs check looks like an extra 2 weeks minimum

  5. #3505
    marc
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    Has anyone else noticed that since the got rid of their night suport, they no longer respond to emails

  6. #3506
    apaulius
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    wire gone for good, checks slowly being phases out

    So i just spoke on the phone to diamond club manager at sportsbook.com and teh wires ARE NO LONGER GOING OUT.

    There have been major cutbacks at the company in both suppor and office staff and it seems like checks are either stopped or stopping for under 2500 in the next week.

    bigger checks have alreayd stopped flowing out.

    I say 2 weeks or so till this company is under, chargebacks are killing them too..

    so if you have not gotten paid yet, YOU WILL NOT, get over it cuz its done.

    im just glad oneof my wires hit, its good to get in early ...

    guys call your cc companies now because this company is finished!

  7. #3507
    jpot34
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    apa, is redundancy your middle name????????

  8. #3508
    ModernManshustle
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    I'm not sure if i'm just lucky or what but my check withdraw for under 2k that i requested last week was processed today... that means i have a wire in processing and now a check, and i have already received 2 wires that were both over 5k

  9. #3509
    apaulius
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    cold hard facts

    just giving the COLD HARD FACTS BRO.. All you guys with false hopes of getting PAID IT IS OVER!
    stop dreamng and wake dA F UP

  10. #3510
    kk888
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    Got paid today!! Here r the details.
    Check... 9100. Sent April 25th postmarked April 30th.
    Original request Feb 25th. new request march 29th.
    Wow...67 total days from original request.
    Same deal as others have mentioned
    from Buffalo...done through germany.
    Hope it clears. GLTA.

  11. #3511
    ModernManshustle
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    apaul,

    perhaps you can explain to us again your feelings on the processors, from your last dozens posts its kinda hard to tell.


    as a sidenote--- those that requested checks for 2k and down, in my email they said it was sent regular mail but i requested express, will i get it express anyway?

  12. #3512
    Starbuckibm
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    Just spoke to a customer service rep on the phone at Sportsbook.com.

    I requested a withdraw April 27th which was last Friday for the amount of 1905 in the form of check to be sent DHL. I spoke with a lady and she assured me it was sent out today and that I should see it be delivered by DHL within the next 7-10 business days. She tried locating a tracking number, but was not able to find one yet since it went out today. So we shall see.

    Long story short I requested a little over 5k in the form of a wire the last week of March. Finally on the 25th of April I cancelled it after waiting forever for it to process. I then decided to try the deal under 2000 and have it sent DHL in the form of a check. Plus I wanted some funds to play with in the NBA playoffs.

    So take it for what it's worth buy I have a feeling it's all a lie. If it does happen to come I will let you guys know. The rest of the 5k is in my acocunt still and will pull it all out within the next couple of weeks. I have been in this thread since day one and have heard it all.

  13. #3513
    marc
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    Quote Originally Posted by kk888 View Post
    Got paid today!! Here r the details.
    Check... 9100. Sent April 25th postmarked April 30th.
    Original request Feb 25th. new request march 29th.
    Wow...67 total days from original request.
    Same deal as others have mentioned
    from Buffalo...done through germany.
    Hope it clears. GLTA.
    I just don't get it. What the hell happened to the checks that were processed on April 10th. i really think they lost that batch

  14. #3514
    Starbuckibm
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    Quote Originally Posted by ModernManshustle View Post
    I'm not sure if i'm just lucky or what but my check withdraw for under 2k that i requested last week was processed today... that means i have a wire in processing and now a check, and i have already received 2 wires that were both over 5k
    Sounds like you and I did the samething last week.....will look out for your reply in the upcoming days to see if you get it. I hope they are telling us the truth.

  15. #3515
    jpot34
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    apa, what your saying sure makes sense after all these people over the last 2 days are getting paid.

  16. #3516
    kk888
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    Quote Originally Posted by marc View Post
    I just don't get it. What the hell happened to the checks that were processed on April 10th. i really think they lost that batch
    marc-
    Dont know what site your with or if it even matters.
    mine was from betusa.com sister site to sportsbook. It seems up until the past two days as though the small checks are coming much quicker than the larger amounts and there
    really seems to be no logic to the order requests

  17. #3517
    onlinescam
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    Quote Originally Posted by kk888 View Post
    Got paid today!! Here r the details.
    Check... 9100. Sent April 25th postmarked April 30th.
    Original request Feb 25th. new request march 29th.
    Wow...67 total days from original request.
    Same deal as others have mentioned
    from Buffalo...done through germany.
    Hope it clears. GLTA.
    I guess I only have 21 more days till I get paid. Today is 46 days for me. Great job sportsbook.com

  18. #3518
    marc
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    Quote Originally Posted by kk888 View Post
    marc-
    Dont know what site your with or if it even matters.
    mine was from betusa.com sister site to sportsbook. It seems up until the past two days as though the small checks are coming much quicker than the larger amounts and there
    really seems to be no logic to the order requests
    I'm at sports. My concern is that was originally told my check was processed on April 10th and there is no sign of it. When i asked them yesterday, they said the processor was backlogged and it would go out this week. So now I don't understand why those whose checks were processed on the 25th already recieved them and mine is still with the processor (which i guess is better than being stuck in the queue)

  19. #3519
    sportsbookcom
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    Quote Originally Posted by marc View Post
    Has anyone else noticed that since the got rid of their night suport, they no longer respond to emails
    Thats cause the night staff actaully worked not like Eamon and Joseph and the others. Sure you know them from chat! They are the ones that dont reply if they dont like your question

  20. #3520
    marc
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    Quote Originally Posted by sportsbookcom View Post
    Thats cause the night staff actaully worked not like Eamon and Joseph and the others. Sure you know them from chat! They are the ones that dont reply if they dont like your question
    I know them all to well.

  21. #3521
    sportsbookcom
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    Live chat supervisors:::: Best bet is ask for Alex or Tim who are there up to 1pm EST and then Lional, Dave or Jody until chat stops. They are the supervisors and if you ask for a supervisor you have to be put through to one.

  22. #3522
    DrunkenLullaby
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    So let's review the COLD HARD FACTS, shall we?

    Quote Originally Posted by apaulius View Post
    just giving the COLD HARD FACTS BRO.. All you guys with false hopes of getting PAID IT IS OVER!
    stop dreamng and wake dA F UP
    The gospel according to Apaulius:

    Book 1: April 13th

    retards
    ilove how some of you retards that requested on the 27th are panicking.. wait the time frame and your money will appear.. FN IDIOT NEWBIES comeon here and cry and odnt know the situation.. IM officially staying off this post even though i already received two wries and am waiting on more, cant handle how stupid people ar eon here.


    Book2: April 26
    processor
    ITS CONFIRMED!
    WIRE PROCESSOR OUT START OF THIS WEEK

    CHECK PROECESSOR PULLED OUT LAST NIGHT, believe me ornot but its FACT

    I give this site 2 months before it goes under..


    Book 3: Today
    wire gone for good, checks slowly being phases out
    So i just spoke on the phone to diamond club manager at sportsbook.com and teh wires ARE NO LONGER GOING OUT.

    There have been major cutbacks at the company in both suppor and office staff and it seems like checks are either stopped or stopping for under 2500 in the next week.

    bigger checks have alreayd stopped flowing out.

    I say 2 weeks or so till this company is under, chargebacks are killing them too..

    so if you have not gotten paid yet, YOU WILL NOT, get over it cuz its done.

    im just glad oneof my wires hit, its good to get in early ...

    guys call your cc companies now because this company is finished!


  23. #3523
    sportsbookcom
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    We had a diamond club manager?????? Wow i worked there and never knew that! Never even knew there was a diamond club

  24. #3524
    marc
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    Quote Originally Posted by sportsbookcom View Post
    Live chat supervisors:::: Best bet is ask for Alex or Tim who are there up to 1pm EST and then Lional, Dave or Jody until chat stops. They are the supervisors and if you ask for a supervisor you have to be put through to one.
    Did you know Abigail

  25. #3525
    sportsbookcom
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    Quote Originally Posted by marc View Post
    Did you know Abigail

    Had to check with someone. She is still there and is in quality control.
    Goes on chat from time to time.
    Last edited by sportsbookcom; 05-03-07 at 03:55 PM. Reason: Casue i wanted to.. hows that for a reason

  26. #3526
    marc
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    Quote Originally Posted by sportsbookcom View Post
    Had to check with someone. She is still there and is in quality control.
    Goes on chat from time to time.
    Would she know more than the average rep. She insists that I'm at the top of the queue. Other reps insists I'm at the bottom of the queue.

  27. #3527
    sportsbookcom
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    Quote Originally Posted by marc View Post
    Would she know more than the average rep. She insists that I'm at the top of the queue. Other reps insists I'm at the bottom of the queue.

    She would yes but herself as well as the other supervisors all go on what they are told by Costa Rica and they bullshit the dublin office as much as the customer so I wouldnt hold any hopes until you are actaully emailed to say it was sent.
    Last edited by sportsbookcom; 05-03-07 at 04:05 PM.

  28. #3528
    jpot34
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    drunken, don't you just get a major kick out of apa? I'd like to know where he/she gets all this quality info.!!!!!!!!

  29. #3529
    marc
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    Quote Originally Posted by sportsbookcom View Post
    She would yes but herself as well as the other supervisors all go on what they are told by Costa Rica and they bullshit the dublin office as much as the customer so I wouldnt hold any hopes until you are actaully emailed to say it was sent.
    I get the sense that she's a nice person. Just don't understand why she's so believing in what the Dublin office tells her.

  30. #3530
    marc
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    Sportsbook.com,

    Do you know if Omar is still around

  31. #3531
    apaulius
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    sources

    I get my info from management, i have some pull with them...

    KEEP DREAMING DREAMERS!

    YOUR MONEY IS GONE

  32. #3532
    ModernManshustle
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    Quote Originally Posted by apaulius View Post
    I get my info from management, i have some pull with them...

    KEEP DREAMING DREAMERS!

    YOUR MONEY IS GONE
    but why are they still processing withdraws this week if they are gone, instead of just telling us all that we are in the queue, i've got emails from sb twice this week telling me a wire and check have just been processed... this doesn't make sense if there processor are gone, they'd be treating me like marc in the neverending queue line (no offense marc, but they are giving you the runaround it seems)

  33. #3533
    jpot34
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    apa, come on now. Spill your guts. What's their names? Bet you won't give that up now will you? What a coincidence!!!

  34. #3534
    Starbuckibm
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    Quote Originally Posted by apaulius View Post
    I get my info from management, i have some pull with them...

    KEEP DREAMING DREAMERS!

    YOUR MONEY IS GONE
    Whoo yeah you the top dog.....idiot.


  35. #3535
    marc
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    Quote Originally Posted by ModernManshustle View Post
    but why are they still processing withdraws this week if they are gone, instead of just telling us all that we are in the queue, i've got emails from sb twice this week telling me a wire and check have just been processed... this doesn't make sense if there processor are gone, they'd be treating me like marc in the neverending queue line (no offense marc, but they are giving you the runaround it seems)
    I agree. It doens't make sense. Why would they "phase out" checks for under $2500. If they've already decided to pull the plug why not stop all the checks now, and just stall people as long as they can

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