[soccerdouglas]

I made a deposit of 1057 Canadian Dollars to Pinnacle Sports in February. 840$ was made throught insta debit and 217$ was made through vi sa. I made 5 wagers in the week following for each approximately 1000$. I won 4 out of 5 wagers in the following week and my account balance was 4016$ six days later. That day all of my funds had been removed from my account. When I contacted customer service, they said there was a problem with my insta debit deposit and it had not gone through. This was 6 days after my deposit and during this time I had recieved no warning or notification that there was a problem. There was some fraudulent activity in my bank account in January therefore the bank had blocked the transaction because they viewed it as suspicious. I sent a copy of my bank statement to Pinnacle to show that I had sufficient funds in my account at the time of deposit and it was a mistake by the bank to block the deposit. insta debit resubmitted the deposit and Pinnacle was able to collect the money after I spoke to the bank and told them it was a legitimate transaction.

I have been a Pinnacle customer for over 4 years during which time I had made over 30 similar deposits to Pinnacle without any problems. I have tried to show Pinnacle that the deposit was made in good faith and that it was simply a mistake by the bank to not let the deposit go throught but they have stopped responding to my emails. They have also confiscated my Vi sa deposit and subsequent winnnings as a result of that deposit. The Vi sa deposit went through without any issues so they had no reason to take that money. I have been an honest customer and I feel Pinnacle is using a bank error to avoid paying my winnings. I sent all this information to SBR and filed a dispute. However, despite the best efforts of SBR Pinnacle has ignored the dispute and I havent recieved a response in 2 weeks. I did not expect this from the supposedly most reliable sportsbook and I am done with off shore sportsbooks.

[soccerdouglas]

double post

[sickler]

Can you be more specific about what the fraudulent activity was in your bank account?

[PickWinnerAllDay]

If you have truly sent 30 deposits to them through that method with no previous problems, it is entirely unreasonable for them to not give you your full amount in good faith.

[soccerdouglas]

I had my bank card stolen and charges were made to it. The bank later reversed the charges

[soccerdouglas]

If you have truly sent 30 deposits to them through that method with no previous problems, it is entirely unreasonable for them to not give you your full amount in good faith.

That's what I thought. After playing with for soo long, I though they would show me some goodwill

[William Walters]

If you have truly sent 30 deposits to them through that method with no previous problems, it is entirely unreasonable for them to not give you your full amount in good faith.

Considering your history as a charge back artist.....and SBR Lou hammering you as such........you should probably stay out of this conversation KerryWoodWins20.

[PickWinnerAllDay]

Considering your history as a charge back artist.....and SBR Lou hammering you as such........you should probably stay out of this conversation KerryWoodWins20.

Lou commented on what he knew, but as I've explained, I had this resolved with justbet. Why you always want to throw your two cents on something you are ignorant about is beyond me, but I doubt you are like this in person so why be like it online?

[Scoobdog24]

We are all always at risk betting with these offshore books, no matter how highly rated they are. Some just have more luck than others.

[RawBillyIce]

was there a problem with your bank at the time you made the deposits? or did they flick some switches after you hit your wins?

if your bank is at fault during the dates u wagered you are SOL but if not then it's shady

[RawBillyIce]

I meant at time you wagered

[Djstucky]

Previous to this deposit when was your last deposit with the same card?

[soccerdouglas]

I'm not sure, I didnt look at my bank account until Pinnacle said the deposit didn't go through

[soccerdouglas]

Previous to this deposit when was your last deposit with the same card?

Like a week before. But that was money that was was already in my ********** account. It was a previous balance that I had sitting in my account

[sickler]

Well Pinnacle suspects something nasty if they confiscated the deposits along with the winnings.

[soccerdouglas]

Well Pinnacle suspects something nasty if they confiscated the deposits along with the winnings.

They gave back my ********** deposit after it cleared but refuse to give me the money from my wins

[sickler]

They gave back my ********** deposit after it cleared but refuse to give me the money from my wins.

Ok so they returned the i n s ta d e b i t deposit but kept the v i s a deposit?

[soccerdouglas]

Ok so they returned the i n s ta d e b i t deposit but kept the v i s a deposit?

Yes which makes no sense because they had no problem with the **** deposit going through

[soccerdouglas]

The money from the vi sa and its winnings should never have even been in question

[wantitall4moi]

The money didnt go through therefore it didnt exist. Pinnacle gave you the money on credit. On the condition it cleared, it didnt. Whether you won or lost isnt the issue, I wouldnt imagine. They gave you 6 days for the check to clear, it didnt you even verified with your bank that it didnt, only after you called them did you find that out. Once the money had cleared Pinnacle then gave it to you. As for the 214 bucks or whatever through **** hard to say. But if it was a card connected to the same account I can see why they did that.

These things are why books dont take deposits from US players, because banking and transferring funds is a nightmare for books these days. Thats why the good ones dont like the hassles and bullshit that happens when there are technical or timing issues. Basically theyre allowing post up guys to bet on credit for as long as the money takes to clear when it doesnt then if a guy is a 'winner' you read stuff like this. When it doesnt and he lost it all, no posts are ever made. Double edged sword.

If the 217 was taken then that should probably be returned although the description you give isnt all that clear or in depth enough to know for sure how the funds were connected or if the money all came from the same account or not with just a different means of transference.

[soccerdouglas]

The money didnt go through therefore it didnt exist. Pinnacle gave you the money on credit. On the condition it cleared, it didnt. Whether you won or lost isnt the issue, I wouldnt imagine. They gave you 6 days for the check to clear, it didnt you even verified with your bank that it didnt, only after you called them did you find that out. Once the money had cleared Pinnacle then gave it to you. As for the 214 bucks or whatever through **** hard to say. But if it was a card connected to the same account I can see why they did that.

These things are why books dont take deposits from US players, because banking and transferring funds is a nightmare for books these days. Thats why the good ones dont like the hassles and bullshit that happens when there are technical or timing issues. Basically theyre allowing post up guys to bet on credit for as long as the money takes to clear when it doesnt then if a guy is a 'winner' you read stuff like this. When it doesnt and he lost it all, no posts are ever made. Double edged sword.

If the 217 was taken then that should probably be returned although the description you give isnt all that clear or in depth enough to know for sure how the funds were connected or if the money all came from the same account or not with just a different means of transference.

The vi sa is in no way connected to my insta debit account. So you are saying the fact that all my previous deposits to insta debit should mean nothing. So basically if something goes wrong with the deposit, its the customer's fault even if it is out of their control. If Pinnacle puts up an incorrect line, they are not accountable but I should be accountable for a bank error. Nice double standard and great way to screw players

[cankid]

The money didnt go through therefore it didnt exist. Pinnacle gave you the money on credit. On the condition it cleared, it didnt. Whether you won or lost isnt the issue, I wouldnt imagine. They gave you 6 days for the check to clear, it didnt you even verified with your bank that it didnt, only after you called them did you find that out. Once the money had cleared Pinnacle then gave it to you. As for the 214 bucks or whatever through **** hard to say. But if it was a card connected to the same account I can see why they did that.

These things are why books dont take deposits from US players, because banking and transferring funds is a nightmare for books these days. Thats why the good ones dont like the hassles and bullshit that happens when there are technical or timing issues. Basically theyre allowing post up guys to bet on credit for as long as the money takes to clear when it doesnt then if a guy is a 'winner' you read stuff like this. When it doesnt and he lost it all, no posts are ever made. Double edged sword.

If the 217 was taken then that should probably be returned although the description you give isnt all that clear or in depth enough to know for sure how the funds were connected or if the money all came from the same account or not with just a different means of transference.

Understand your frustration especially that u went on a good run but if your bank refused your initial request in my opinion its not Pinnacles fault even if you ve done it 100 times, that one was refused. They have to protect themselves, if they want to give you an additional bonus for what happened for good faith thats their decision. If you lost the entire amount in 2-3 days and then it comes back because the bank denied it....we'll there nothing to say that you couldn't have turned and not paid them.

[soccerdouglas]

Im not going to argue here. I just want to point out that people should be careful when depositing money into sportbooks even if its highly rated. I don't know what Pinnacle is going to do or if they are even going to do anything at all. I haven't recieved a response and neither has SBR. I'm still hopeful they will honor my winnings considering I have showed them I made the deposit in good faith and I've never failed to pay them with numerous deposits in the past.

[wantitall4moi]

All your other ones went through. Thats the big difference. If the other deposit was made on something that went right through then they should give the money back, which I am sure they will. But if they have stopped all communication then I suspect there is more to this than meets the eye.

I had six figure balances at Pinnacle for as long as I played there in several accounts, I had zero issues with them in the 8 or 9 years I played there, even when they stopped taking US customers and they had the difficulty in returning player funds I got all my money from my 'main' account is a timely and inconspicuous manner. Took them a little over 2 months to send me the balance in full I could have had it all at once I would imagine had I wanted the check to be flagged by about a million domestic agencies.

But this was a clear banking error. Nothing devious about it. The Vi sa thing is odd but like I said they may have simply flagged your account and closed it altogether without noticing differing means of deposit. Which to them might also seem suspicious if youre making deposits through several methods on the same day or in close proximity to each other.

Like I said the facts here arent known and arent extensive enough to get a clear answer.

[zsr]

Lou commented on what he knew, but as I've explained, I had this resolved with justbet. Why you always want to throw your two cents on something you are ignorant about is beyond me, but I doubt you are like this in person so why be like it online?

Surely you see the irony in telling someone they act different online when you have spent the last 6 months trolling the forum with 10 different accounts?

[PickWinnerAllDay]

Surely you see the irony in telling someone they act different online when you have spent the last 6 months trolling the forum with 10 different accounts?

Sure, but I've admitted that I acted differently in the past on this forum than I do in real life.

[wtf]

wondered if you lost, would they void the wagers?

[mh217]

thats a pretty grimy move from a huge book like that if everything you are saying is true..i always thought pinny was rock solid..let me share a story about what happened to one of my deposits at heritage..i deposited 300 thru m o n e y g r a m and i won a couple of grand that night..next day guy called me from heritage and said something went wrong with the deposit, even though they had put the cash in they couldnt pick it up..so i called m o n ey g r a m and they told me that they had cancelled it..they wanted me to resend it but instead of resending the deposit i told heritage hey just deduct the deposit amount from the winnings and they did it with no issues....i mean if you play at a book all the time they should not pull any crap on you....books know you are in it for the long haul..a big operation like pinny crying about a few dimes esp when you are sending a dime just doesnt make sense....not sure why they wouldnt just pay you and wait for you to send it back eventually.

[Hareeba!]

Sure, but I've admitted that I acted differently in the past on this forum than I do in real life.

well perhaps you might understand that is not always an easy argument for readers to accept

[Dark Horse]

If Pinnacle put the money in the account, so the player could wager with it, and the deposit didn't clear as quickly as usual, but still cleared after a confusion that was beyond the player's control, there is no reason for Pinnacle not to pay the winnings. I don't know the full story, but it seems that Pinnacle is using a delay in the transaction as excuse not to pay. If they're that worried about timing, why even put the money in the account before the deposit has cleared? If the story is as told, this is unfair business practice by Pinnacle.

[Uga]

Quite funny nobody seems to blame OP's bank for this mess.

[Hareeba!]

Quite funny nobody seems to blame OP's bank for this mess.

Blaming the bank isn't going to help. They're not going to pay him his winnings.

The issue is Pinnacle's treatment of the player if he's given us the full story.

[188]

Maybe there's a miscommunication between the bank and the sportsbook. Knowing how many complaints they have to deal everyday. They might have forgotten about this already.

[allin1]

If the mod handling his complaint (I assume it's Justin7) really hasn't received an explanation from Pinny then it is indeed strange... but who know? waiting for the sbr report before I jump to any conclusions.

[Uga]

Blaming the bank isn't going to help. They're not going to pay him his winnings.

The issue is Pinnacle's treatment of the player if he's given us the full story.

Even though blaming OP's bank isn't going to solve this mess, it should be held accountable.

Put yourself in Pinnacle's place. Why would you want to deal with a likely fraudster?

If this kind of situations was standard, you could deposit, charge back, place a bet before balance's update and (if you won) ask to deduct original deposit from balance to withdraw.

Let me know of any sportsbook which is fine with this. I could make a bunch of money in no time.