Originally posted on 05/12/2022:

Quote Originally Posted by DontTailMe View Post
Ohhhhhh, is that what's going on here? This could make sense. Someone could have an NBA Finals future in their pending and never be able to zero out. BOL has never NOT zeroed out rollovers before, so this thread and the apparent shift in policy really surprised me. Would be nice to get clarity on exactly what is happening with the handful of players complaining in this thread, so we'd be able to put this debate to rest, one way or another.
I had no pending bets at SB.ag. If I did, my RO calculator would not have reset to 0 (which it did). The problem is that the boost rollover is kept separate from the regular bonus rollover (see SB.ag email response below). Apparently it doesn't always reset on busts like the regular one does, and for the life of me I don't know why. Nor can I get an adequate explanation from their CS. While the regular rollover rules are displayed clearly, the boost bonus rules are not.

Dear xxxxx,


I hope you are doing well. I am sorry to hear about the issues you are having with your withdrawal but as you were previously informed. Yes, once you hit zero balance and make a new deposit your rollover is reset but this is only for the sports and casino rollover. Crypto boosts cannot be removed or reset and they need to be complied in total if you wish to make a withdrawal. Sports and casino bonuses and rollover are not the same as crypto boost as this is a direct increase in the deposit you make, it is not like the casino or sports bonus which adds a bonus balance to your account.


If further assistance is required please feel free to call us at 1-888-426-3661 or reach us via live chat or email as we provide our services 24/7. Thank you and have a nice day.







Sincerely,


Warren
Customer Support