Originally posted on 03/24/2021:

I sent another email yesterday and it went unanswered. I chatted again today and finally got someone who genuinely seemed like he wanted to get my issue resolved. He apologized for communication not being optimal. He said that they are investigating a "cluster" of accounts for fraud and I could be a bystander. He asked me 30 questions about my play there, some standard and some not standard; why did I play justbet (because I got crushed at Bookmaker-I gave my account number) and what was my betting strategy (bet huge and run it up or bust.) He did not know if they got my documents and I offered to send again but he said he would find them. He said he might have a number for me to call and I said I could in the morning but then he did not give me the number. I told him he could email me with more questions or the number and he acted like he was really trying to resolve this and would keel me posted.

So still not paid but a tiny bit of progress.