Originally posted on 01/30/2019:
Here is what it says in the proposed legislation to be enacted;
A sports pool operator shall investigate each patron complaint and provide aresponse to the patron within five calendar days. For complaints that cannot be resolved tothe satisfaction of the patron{,} and which are related to patron accounts, settlement ofwagers, and/or illegal activity, a copy of the complaint and licensee’s response, including allrelevant documentation, shall be provided to the Division or New Jersey Racing Commission, as applicable.
You should ask the NJ Division of Gaming Enforcement to look at your problem https://www.nj.gov/lps/ge/index.html