Originally posted on 01/28/2014:

Quote Originally Posted by SBR_John View Post
I don't like to talk about ongoing complaints. Something is always left out of the players story. Plus, it's definitely not good for business.

If you submitted your complaint it will be reviewed and a decision will be made like the other 50 or so complaints a week are handled. SBR ruled against 5Dimes in a $46k case and they paid. I'm not a fan of the scamming the scammer for damages argument. If the facts are close to as stated I would think the player gets his deposit back after Tony is satisfied that his anti scammer PR campaign has run its course.

5 Dimes is cruising to be the top book in 2014 as voted on by you guys, the players. Several of those expressing a negative opinion about them in this thread are, ironically enough, booted players for trying some of the same shenanigans.
I hope you didn't post this with a straight face. You preface your post by stating you don't like to discuss ongoing player complaints, which is a smart move and indicative of professional protocol. The problem is you go on to make a partial judgement as far as tony running an "anti-scammer pr campaign" and implying op is a scammer thereby completely bypassing your statements about allowing the decision to come. This post shows the type of bias that comes from the top. A true third party review site would stay on a hard line about not discussing the case until it has been heard and allowed to be made public.

This is beside the fact that any impartial review body would not allow the behaviour of tony to maintain an A+ rating. I don't care what the player did, that is a separate issue that will come out, but your position should be to influence a change in how clients are handled at that book because objectively you should be advocating for books to provide respectful customer service and any discipline should be handled through appropriate action, not pointless childish banter that gets the player no where.

Tony clearly had his mind up. He clearly isn't stupid and knew exactly where this circumstance would end - principal wager returned and shown the door. Why can't you advocate for this to occur in a respectful, professional manner? This whole thread and complaint could have been avoided but tony chose to prolong this, make an example, and waste everyones time for a simple resolution. Your words indicate you have no issues with these rants, which tells readers your impartiality is compromised.