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Originally posted on 01/17/2014:

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I wanted to update you personally as to the status of your payment as I understand that you have taken a legal option to retrieve your funds.

As we are heading to the conclusion of our audit process, it has been discovered that the bonuses triggered within our IT system have far exceeded what has been reported. This has caused a great disparity in the Sportsbook balances that clients are eligible to withdraw and the actual balances that were reported to our management.

In order to ensure that each individual account with Canbet is displaying the correct balance, we have undergone a significant review which has delayed your payment and those of others.

We are fully aware that it’s been reported on various social media outlets that our customers will not be paid. I wish to make it clear to you that these statements are completely false and have never come from within the company. The UK Gambling Commission is fully aware of our circumstances and is working with us to try and resolve the matter as quickly as possible.

We fully appreciate and understand that you have the right to exercise your legal rights. I would ask that you hold this option open until the Tuesday 28th January, in which time we believe all our payment issues will be resolved.

I completely understand your anger and frustrations with the recent issues. Please appreciate that our intention is to pay you as quickly as possible and we are working hard to fix the current issues.

I thank you for your understanding.

Regards

Director

[MiloRambaldi]

Sorry, I'm new to this forum. I thought the thumbs up just meant "like" as on Facebook. I didn't know nominating would start a new thread.

Anyhow, thanks for sharing.