Anytime I go on Live Support with any book I always expect to wait 10 minutes in between every question I ask. AND... I also expect that I will have to ask every question 3 times in order to get to someone that can actually answer the question. I realize they are helping more than 1 person at a time but I honestly think I could help 100 people at a time faster than what I usually get responses. Live Chat at nearly every book usually goes something like this:

Me: Hi, I was wondering why my bet # was graded as a loss?
Sportsbook: May I have your account # and password?
Me: #######
TEN MINUTES LATER
Sportsbook: Let me transfer you
Me: ok
10 MINUTES LATER
Sporstbook: How may I help you?
Me: I was wondering why my wager # was graded as a loss?
Sportsbook: Let me check on that.
Me: Ok
10 MINUTES LATER
Sportsbook: Player X had Y points
Me: According to both ESPN.com and CBSSports.com he had Z points.
Sporstbook: Let me look into that
Me: ok
10 MINUTES LATER
Sportsbook: Your wager has been changed to a win.
Me: Thanks! Have a good day!

Total time... usually around an hour.. and this is if I'm lucky. I go through this at least a couple of times a month. Live Chat is absolutely awful at nearly every book. Calling them is just as bad. I usually put on a movie or make sure I'm watching a TV show that I really like before I go on Live Chat because I know will be on for around an hour for something that could take less than 2 minutes.