[yisman]

Apparently they never fixed the Houston pitcher from Bedard (despite adjusting the line to account for the change) and voided all my wagers.

[stevenash]

^
Interesting, Tony will not, if never win any congeniality awards soon, but he would't stoop that low, Tony is not like that.

[yisman]

after the game went over the 8.5 (Houston scored 9), 5 Dimes graded all the wagers canceled

[blackeyeshamus]

Holy fxxk.
You're right.
My HOU RL cancelled, bc Bedard was listed, apparently.
HOU -1@+170 pending, however, with Oberholtzer listed.

[yisman]

I placed bets on the total at 7:05 PM Eastern, right before first pitch (along with bets at around 4 PM)

those got voided too. They listed the wrong pitchers.

The change happened at about 2 PM Eastern, and they adjusted their lines along with every other book.

07/31/13 06:54:09pm	+230	-250
07/31/13 05:43:36pm	+225	-245
07/31/13 05:19:05pm	+235	-255
07/31/13 05:18:59pm	+240	-260
07/31/13 02:56:17pm	+248	-270
07/31/13 02:51:45pm	+250	-275
07/31/13 02:32:50pm	+255	-280
07/31/13 02:10:14pm
07/31/13 02:09:26pm
07/31/13 02:09:25pm
07/31/13 10:12:35am	+198	-218

[No coincidences]

Awful. Just awful. It's not like Bedard was a last-minute scratch.

5Dimes

[No coincidences]

I placed bets on the total at 7:05 PM Eastern, right before first pitch (along with bets at around 4 PM)

those got voided too. They listed the wrong pitchers.

The change happened at about 2 PM Eastern, and they adjusted their lines along with every other book.

07/31/13 06:54:09pm	+230	-250
07/31/13 05:43:36pm	+225	-245
07/31/13 05:19:05pm	+235	-255
07/31/13 05:18:59pm	+240	-260
07/31/13 02:56:17pm	+248	-270
07/31/13 02:51:45pm	+250	-275
07/31/13 02:32:50pm	+255	-280
07/31/13 02:10:14pm
07/31/13 02:09:26pm
07/31/13 02:09:25pm
07/31/13 10:12:35am	+198	-218

You're not going to get anywhere, but I'd call them on that. Immediately.

[yisman]

OK, I think I can guess at what happened.

They changed it for the regular betting (so the -1 RL would be with the correct pitchers), but failed to change the listing of the pitcher for reduced juice bets.

So if you bet the reduced total or reduced RL, your bet got voided.

[yisman]

You're not going to get anywhere, but I'd call them on that. Immediately.

I did. I've been on hold with customer service for like 45 minutes, on and off.

CS had no idea what I was talking about and wanted to know why my bet shouldn't have been voided. lol.

Adam: Just a moment, please.


Then a 40 minute wait and:

Adam: Other pitcher started on that bet http://mlb.mlb.com/team/player.jsp?p...meType=%27R%27
Adam: http://mlb.mlb.com/team/player.jsp?p...meType=%27R%27
me: but I placed bets right before game time

me: the change happened at 2 PM Eastern

me: and 5 Dimes even took their lines down and re-adjusted them after the change

Adam: Brett Oberholtzer started on that game and you have other pitchers listed

[No coincidences]

I did. I've been on hold with customer service for like 45 minutes, on and off.

CS had no idea what I was talking about and wanted to know why my bet shouldn't have been voided. lol.

Adam: Just a moment, please.


Then a 40 minute wait and:

Adam: Other pitcher started on that bet http://mlb.mlb.com/team/player.jsp?p...meType=%27R%27
Adam: http://mlb.mlb.com/team/player.jsp?p...meType=%27R%27
me: but I placed bets right before game time

me: the change happened at 2 PM Eastern

me: and 5 Dimes even took their lines down and re-adjusted them after the change

Adam: Brett Oberholtzer started on that game and you have other pitchers listed

[yisman]

I wish the chats were time stamped so I could show you how long his moment was. Apparently, "just a moment" has no limit. They could keep you there for hours.

[yisman]

the guy doesn't even speak English.

Adam: Sir it was your decision to you place the wager with or with out the wanted pitcher listed.
Adam: But the rules are clear. And you Should know what the rules are since you play with us since 2010

[Crystos]

Wow...that's dirty

[yisman]

I just wanted them to admit their error and after 105 minutes, they finally did.

Yes, I'm stubborn.

Percy: I understand . Is our mistake . We graded all the totals, spreads and Listed Moneylines no action .

Percy: We lost almost all the action for that game for that mistake
me: thank you, that is all I wanted to heart
me: *hear
me: good night

I'll post the full conversation later. Classic stuff, trying to get something across to CS reps.

[yisman]

Conversation began at around 8:15 Eastern and ended at 10 PM Eastern

Please wait for a site operator to respond.
You are now chatting with 'Adam'
Adam: Welcome to our online Customer Service! How may I assist you today?
me: password is ****
me: some wagers I made were misgraded
me: example: [ticket]
Adam: why should it be corrected ?
Adam: ***** is your account ID by the way?
me: yes. I placed the wager right before the game
me: all the books had the line at 8.5
Adam: and?
me: and what, it was a bet on tonight's game
me: were all wagers on tonight's astros game canceled?
Adam: [ticket] isn't in your account within the last 7 days. When did you place the wager?
me: I placed several wagers here's another [ticket]
Adam: Just a moment, please.
Adam: Other pitcher started on that bet http://mlb.mlb.com/team/player.jsp?p...meType=%27R%27
Adam: http://mlb.mlb.com/team/player.jsp?p...meType=%27R%27
me: but I placed bets right before game time
me: the change happened at 2 PM Eastern
me: and 5 Dimes even took their lines down and re-adjusted them after the change
Adam: Brett Oberholtzer started on that game and you have other pitchers listed
me: I don't get to choose what pitchers are listed. I placed bets at 5 Dimes, they list the pitchers
me: I bet right before the game started
me: Cancelled 7/31/13 7:05pm Reduced Baseball 967 Houston Astros/Baltimore Orioles Over 8½ -110*
me: so if the wrong pitcher was listed it was not my fault. You can see the 7:05 PM stamp and the game began about a minute later
Adam: Sir it was your decision to you place the wager with or with out the wanted pitcher listed.
Adam: But the rules are clear. And you Should know what the rules are since you play with us since 2010
Adam: Let me know if there is any other wager you want us to review
me: no I bet reduced baseball I could not choose listed or not listed
me: on reduced baseball the only way you can bet is listed
me: and the book evidently listed the wrong pitchers, this is not my fault
Adam: Let me transfer you Sir
Please wait while I transfer the chat to 'Percy'.
You are now chatting with 'Percy'
Percy: Good Evenining!
me: hello
Percy: I was following your chat with Adam.
Percy: Let me tell you that your bet was graded properly
Percy: It was no action as you had listed Bedard and he didn't started the game
me: can you tell me why the wrong pitchers were listed on a bet at gametime?
me: Adam seems to think I selected Bedard, I did not
me: I went to reduced baseball and bet the over on the game
me: the book chooses what is listed, and listed is the only way it is allowed to bet on baseball totals
Percy: Bedard was listed yesterday to start until there was a pitching change .
me: yes, there was a change at 2 PM Eastern today
me: please look at when my bet was placed
Percy: yes , the change was made this afternoon
Percy: all totals are listed and that's why your play is no action
Percy: That's final
Percy: Is there anything else I can assist you with?
me: sir I don't think you understand
me: I am asking why Bedard was listed at the book at gametime
me: when the change was made at 2 PM
Percy: The game started at 7 pm ET
me: and?
Percy: we change it as soon as we find out a different pitcher was starting
Percy: your play in no action
me: yes but the pitching change happened at 2 PM and you adjusted your lines accordingly
Percy: that's all
Percy: correct \
Percy: Yours is no action
me: I just want to know why the pitcher was not changed
me: when my bet was placed five hours after the change was announced
Percy: We will never change a pitcher from your bet . We can change the line but never your bet . If you had a different listed pitcher is No Action .
me: percy, I placed my bet 5 hours after the pitching change. What I am telling you is that I could not choose which pitchers to list
Percy: Please take a time to read the baseball rules
Percy: http://www.5dimes.eu/sb_rules.html#baseball
me: the only option in baseball betting is to bet with listed pitchers
me: and you list the pitchers, not me
me: so I just am trying to understand why the wrong pitchers were listed
Percy: Is very simple . Did your listed pitchers started the game ? yes or no ?
Percy: yes , then you have action
Percy: no , then your bet is cancel
me: No one had action then
me: you had the wrong pitcher listed, that is not a bettor error. That is a book error
me: so yes I know why it was voided
me: but I don't know why the book had the wrong information
Percy: Only if someone had both starting pitchers . Or who took the Moneyline Action
me: at game time
me: What I am trying to explain to you is that I did not choose which pitchers to list, that is not an option made available. The book lists the pitchers and you have to bet it that way
me: so I assume a lot of bets were voided tonight on that game
Percy: that's correct
me: I just was explaining I did not make an error. Whoever was responsible for adjusting the pitchers did not adjust them. If I could type in manually which pitchers I wanted to list, I would have
me: but yes I know that my bet has to be voiced
me: I just wanted it acknowledged that it is not my error. I placed my bet with what the book had listed
Percy: I never said you made any error. I understand your point but your play is graded correctly . All bets that had listing Bedard were graded no action
me: you didn't say it but Adam did
me: this is a quote Adam: Sir it was your decision to you place the wager with or with out the wanted pitcher listed.
me: so he was saying I chose the wrong pitcher to list when there is no such option to select other pitchers
Percy: Totals are always listed anyways
me: yes
Percy: I apologize for the inconvenience but the line was listed with the wrong pitcher . For this reason All bets that had listing Bedard were graded no action. It's nothing against you is just the rules .
me: yes that is fine I just wanted to point out that it was a book error on the listing and that I did not choose the wrong pitcher, I just did what anyone else did betting the total
Percy: I understand . Is our mistake . We graded all the totals, spreads and Listed Moneylines no action .
Percy: We lost almost all the action for that game for that mistake
me: thank you, that is all I wanted to heart
me: *hear
me: good night

[brumbies]

if only adam had transferred the chat to tony. would have been a classic.

105 mins? wow you must have a lot of patience! i wouldn't waste a single second on chat because i know they won't 'un-void' it.

[Ghenghis Kahn]

they are being shady lately.

they tried to pull on quick one on me two days ago.

always check the pitchers and always check your tickets folks...

http://www.sportsbookreview.com/forum/players-ta...ck-out-me.html