[frizzelli]

I have been using online sportsbook for over 10 years now and mostly all my business went to www.sportsinteraction.com but recently this site has become really shady and I suggest to all you new folk looking to sign up with a sportsbook to stay away from Sportsinteraction. I have deposited thousands of a dollars and withdrawn thousands of dollars on this site. I have never had a problem depositing until recently I have been using the same ** for 8 months no problems until today. Sportsinteraction decided to decline my transaction but still take the funds out of my account and tell me they cant do anything for me for at least 2 days. So needless to say most of my action is on weekend picks and now they took the money so I cant go to another sportsbook because they are holding my funds. I sent them my online ** statement showing i had the funds and that they took the funds and also had my ** company fax them a form to fill out so that the funds could be put back onto my **. Really easy solution for them to rectify the situation but they still refused to resolve the issue at hand stating they cannot do anything for days to come. So basically they have my money which was on my ** they took it and didn't credit my account and are refusing to fix the issue. I can't stress enough I have been with them for 10 years now and now they decide to pull a fast one. This sites reputation is bad they have a chatroom and constantly the customers are complaining so they even go to the extent of banning customers from chat who are complaining about the company. I am so upset because it is my money they are refusing for me to have. They also have the worst odds out of all the sportsbooks they rarely have promotions for their long time customers and they have a reputation of voiding a lot of bets. I just don't want to see new people who are looking for a sportsbook to make the same mistake I have please I am begging you to stay away from www.sportsinteraction.com. This is my first post and I hope to be a contributing positive member to this site and will keep the bitch posts to a minimum.

[donkdown]

amen

[Slim]

I looked at their odds for the Silva-Sonnen fight. -556/+330

[durito]

I looked at their odds for the Silva-Sonnen fight. -556/+330

what's the juice on that slim?

[bigugly]

Fill out a complaint?

[frizzelli]

Fill out a complaint?

at least 40 and I am not joking

[increasedodds]

IN the past 3 months, they have paid me $4000 twice - first time, payment hit in 4-5 days, second time 3 days. That's superb for an ****** *******...

If anything their payouts are better now than in years past.

[Albert Pujols]

They have lines you can't get elsewhere. Good book to have a little money at.

[southie]

Cross this book off the list. I have heard elsewhere that their customer service is horrendous also (which is clear from the first post).

Plenty of other good books out there to play with.

Thanks for the heads up frizzelli.

[JDUB07]

Their customer service blows. They gave me a load of problems a few months back and I'm not going to play there ever again. Good luck with that.

[frizzelli]

Here's a little update they have had my money since friday afternoon Im not a new customer I have dealt with them since 2001 and have deposited thousands and have withdrawn thousands of dollars and this is how they treat a long loyal customer

General Info
Chat start time Aug 9, 2010 10:35:18 AM EST Chat end time Aug 9, 2010 10:56:44 AM EST Duration (actual chatting time) 00:21:25 Operator Joseph Chat Transcript
info: Welcome to Sports Interaction chat! You are currently number 1 in the queue. Your wait time will be approximately 0 minute(s), 30 seconds. We will be with you shortly!
info: You are now chatting with 'Joseph'
info: Your Issue ID for this chat is LTK152044548507X
Joseph: Hi, Timothy. How may I help you?
Timothy: Yeah you guys are still holding MY MONEY like the money that is mine and you have yet to drop the authorization which i was told the accounting dept would do first thing monday morning so I am still waiting for my god damn money which i have been unable to access because of your company. My ** company faxed a form to have filled out so i can have my money back
Timothy: So I want this resolved now or I want my account terminated
Joseph: Timothy, the Accounting department just returned to the office from the weekend at 9am EST this morning, and therefore you will need to give them some time to settle in, review your issue, and resolve it. I assure you that it will be done as soon as possible, and that you will be contacted via e-mail once there is an update.
Timothy: no this is issue has been going on since friday i want it resolved right now
Timothy: I want my money right now so I can acess it
Timothy: i dont want anymore run arounds
Timothy: which your company is famous for
Joseph: The Accounting department was not in over the weekend, and you will need to remain patient, Timothy. I assure you that it will be handled in a timely manner.
Timothy: Ive been patient enough I want this handled immediatly and I was a supevisor
Joseph: There is nothing that you nor I can do to speed up this process, the wheels are in motion and it will be resolved as promptly as possible, at which point you will be contacted via e-mail regarding the status.
Timothy: Supervisor
Joseph: The Supervisor is unable to help you either, Timothy. Your issue has been escalated to the Accounting department, and they will review it and resolve it as soon as they possibly can, at which point you will be receiving an e-mail from them.
Timothy: no supervisor eh great customer care by the way
Timothy: 10 years of loyalty lol too funny
Timothy: i want to talk to account department now
Joseph: I never said there was no supervisor, Timothy. I said that the supervisor is unable to assist you at this time.
Joseph: I will check to see if they are available to speak with you, Timothy.
Timothy: so the supervisor refuses to talk to me is what you are saying?
Timothy: I just want to get this right because i will save chat transcript and be posting it in SBR forum for everyone to see
Timothy: I am part of SBR forums which is basically a forum to warn people about sub par sportsbooks so I just want you guys to know I have been posting what has been happening to me
Timothy: your classifed as a B- sportsbook when I am done you will probably be a D
Joseph: No, what I am saying is as follows: "The Supervisor is unable to help you with this matter, as the Accounting department is in charge of the issue at this time, and you will need to wait for them to review it. Anything that I have told you will only be repeated by the Supervisor if you were to speak to him/her."
Timothy: well how long estimate will I have to wait to get the money you guys are holding and have not provided me with anything for?
Timothy: "How long is your accounting department gonna take around?
Timothy: cause I dont have all day to get my money not your guys money but my Money
Joseph: There is no definitive time frame, Timothy. I can assure you that it will be handled as soon as possible.
Timothy: well get a hold of your accounting department for me ask them and than come back and tell me around what time can I get my money
Timothy: thanks ill wait
Timothy: Maybe the accounting department shouldnt take weekends off if their is this big of a back log of work waiting for them monday morning
Timothy: Like the pathetic part is all they have to do is fill a form that my ** company faxed to them and fax it back
Timothy: thats the pathetic part of all this like literally take 2 minutes to do
Joseph: They have confirmed that it should not be much longer before they review your issue.
Timothy: but your company obviously doesnt care about customer service which is basically the most important aspect of business to get new clients but maybe SIA is happy being considered a B- sportsbook with horrible customer service
Timothy: ok I will be back in an hour if my issue is not resolved
Joseph: I beg to differ, Timothy. You are entitled to your opinion though. Sounds good! Is there anything else I may help you with?
Timothy: anything else what is the first thing you have helped me with shouldnt you say is there anything I can help you with because I havent been helped yet my issue is still pending

[frizzelli]

So I am not the type of person who will only spread negative news I also like to tell people the positive as well. This whole situation with SIA has made me beyond frustrated until today when I got to speak to Jon in Accounting and I have to say I was impressed with the way he handled my situation and was actually able to calm my stubborn ass down. He explained to me the whole way the processor process works and I honestly feel he was sincere when he explained that there is nothing he could do for me at this point but wishes he could. I've had some horrible customer service experiences with SIA recently until today and want to give SIA a compliment on how they are dealing with my issue right now. They also gave me a credit for the inconveinance and provided me with different easier deposit methods for the future. So I suggest to anyone who has accounting issues with SIA talk to Jon he is a professional level headed person to deal with.

[increasedodds]

Positives - takes ************.
Positives - pays $4000 at a time in 3-4 days direct bank deposit.

Negative - requires verification (License, ** statement, utility bill). Takes about 2 weeks from submission to verify.

Positive - once verified, can withdraw over and over with no problems.

If you called JP Morgan at 9PM on a Friday and were pissed that at 9AM on MOnday they had not yet reviewed your issue, the bank would laugh at you. Give them a break.

They take a long time to verify accounts, but they have great lines and pay fast once verified.

[increasedodds]

-----

[Pokerjoe]

You really sound like an asshole in your chat. I'd say SIA CS came across better than you.

[Slim]

They take a long time to verify accounts, but they have great lines and pay fast once verified.

They have the worst lines I've ever seen.

[triffid]

You really sound like an asshole in your chat. I'd say SIA CS came across better than you.

I agree with pokerjoe, you sound like a prick and the support kept their calm during this, I would not say this is bad customer service, just bad manners from the customer.
It seems like you card has been charged for the deposit ,but something has gone wrong during the deposit and it has not went through. when this happens it is usually kept on hold by the ** for up to 10 days before the amount `drops off` and you can use it again. its not really the fault of the bookmaker nor the ************, and you being an arsehole wont speed things up.

[Santo]

SIA are one of the books which proves the problem with just considering the line spread (-110/-110). Yes they are high juiced, but they will often be the best price out there on one of the sides.

[Raleigh77]

Slim, you should learn a little about sports betting if you think SIA has bad lines, they are always off market and they give out free money every day.

[do5000]

you were pretty tough on the guy

[floridagolfer]

I will take exception to the statement that SIA has great odds. More often than not, it's just a bit more expensive than other sites. I've found that a -175 favorite at most places is going to be -180 at SIA. Customer service is nothing more than so-so. The best thing about SIA is that it posts its lines very early in the day; if you want to place your wagers at 7 a.m. because you're not going to have access to a computer the rest of the day, you'll generally find that lines are up at SIA. This is head and shoulders above a site like Bodog, which never has things ready to go until a few hours before gametime.

[frizzelli]

I agree with pokerjoe, you sound like a prick and the support kept their calm during this, I would not say this is bad customer service, just bad manners from the customer.
It seems like you card has been charged for the deposit ,but something has gone wrong during the deposit and it has not went through. when this happens it is usually kept on hold by the ** for up to 10 days before the amount `drops off` and you can use it again. its not really the fault of the bookmaker nor the ************, and you being an arsehole wont speed things up.

Let me just re iterate since you obviously didn't read the whole thread before you decided to chime in. They had the ability to drop it my ** company faxed them a form but they refused because they didnt wanted to give out their merchant id number to the ** company so maybe you should pay attention before chiming in

[triffid]

Let me just re iterate since you obviously didn't read the whole thread before you decided to chime in. They had the ability to drop it my ** company faxed them a form but they refused because they didnt wanted to give out their merchant id number to the ** company so maybe you should pay attention before chiming in

ok, i got that part wrong, but the most important part about you being an arsehole to the customer service stays as your chat log indicates, proving not only that you are indeed a twat, but your statement about the customer service being rubbish is also crap as i would have told you to GFY pretty sharpish if you spoke to me like that unlike the person who had to talk to you, and i know a bit about the charging process, if it has been charged but not claimed by the bookmaker, it will take up to 10 days before the charge drops off and you can use your balance again, which in your case i hope is the full 10 days.

[increasedodds]

I think it is awesome that people think SIA doesn't offer great odds. That should keep them in business. AMAZING

[frizzelli]

ok, i got that part wrong, but the most important part about you being an arsehole to the customer service stays as your chat log indicates, proving not only that you are indeed a twat, but your statement about the customer service being rubbish is also crap as i would have told you to GFY pretty sharpish if you spoke to me like that unlike the person who had to talk to you, and i know a bit about the charging process, if it has been charged but not claimed by the bookmaker, it will take up to 10 days before the charge drops off and you can use your balance again, which in your case i hope is the full 10 days.

So when people take money or hold money that they have mistakenly taken and can fix easily I should just stay bent over for them as for the customer service I have no regrets being a so called arsehole because I wasn't getting the customer service I should of been getting after 10 years with this book. Maybe your a little push over but I am not certainly gonna stand for it I only use prepaid ************ to deter from theft so this has caused me a big inconveinance because its money that I went to go and put on my card. So you can defend them all you want clown but I have never had this happen to me in 10 years of gambling online and hope this never happens to anyone out there you got it goof.

[Thor4140]

I think it is awesome that people think SIA doesn't offer great odds. That should keep them in business. AMAZING

[floridagolfer]

I think it is awesome that people think SIA doesn't offer great odds. That should keep them in business. AMAZING

If you go to SBR odds and look at the first game on the MLB schedule tonight, you see that there are 10 or 12 sites that will give you +165 or better on Florida as an underdog vs. Washington. Go make that bet at SIA and the price is +155.

I rest my case.

[skrtelfan]

If you go to SBR odds and look at the first game on the MLB schedule tonight, you see that there are 10 or 12 sites that will give you +165 or better on Florida as an underdog vs. Washington. Go make that bet at SIA and the price is +155.

I rest my case.

And at the same time, there's not a single site listed with a better price than SIA's FLA +1.5 -135 as I type this.

[Slim]

SIA's alt runlines are a hoot. Red Sox +1 -125/Blue Jays -1 -120. Good luck beating a 45 cent line. Blue Jays ml is -125 and Blue Jays -1 is -120.

[lukahh]

You really sound like an asshole in your chat. I'd say SIA CS came across better than you.

i also agree with this. cs did what it could at their level of authority. wait couple days and it will get resolved. relax.

[durito]

They have the worst lines I've ever seen.

It's amazing how bad you are at this.

[durito]

SIA's alt runlines are a hoot. Red Sox +1 -125/Blue Jays -1 -120. Good luck beating a 45 cent line. Blue Jays ml is -125 and Blue Jays -1 is -120.

Pretty easy when they drift off market by 40 cents.

[frizzelli]

i also agree with this. cs did what it could at their level of authority. wait couple days and it will get resolved. relax.

Its not a normal ** its a ******* card and I have used it for over 50 transactions no problem at least 15 with this site alone. Im suppose to relax when i keep getting told to wait well its been since friday and the balance I went to the store to load is still unusable as for the cs did what they could they pretty promised me it would be rectified mon morning because all they had to do is fill out a form and fax it but its tuesday night and I still dont have my money. CS agents job is to take shit from pricks like me trust me I was a CS supervisor back when I was a youngster and my job was to represent the company at all costs so I don't feel bad in any way and this was the only chat transcript i saved if you saw what I went thru up to that point I think you would sort of understand. I never would of posted the chat transcript if I was trying to have the image of not being an asshole so saying I was a dick just feeds my inner douchebaggery

[frizzelli]

Wednesday afternoon and issue is still not resolved

[frizzelli]

Thursday afternoon and the issue at hand has not been resolved even though Jon in accounting promised me on monday it would be in a couple days.