[SharpAsASkunk]

Hi,

On January 17, I placed a bet with William Hill for the Fleetwood v AFC Wimbledon match. At around 12pm William Hill voided the bet so I placed my bet elsewhere. On January 18 at 7:30am (4 hours before the match was to start) I received an email from William Hill informing me that my bet was back on. They claimed that they mistakenly voided my bet and now they were correcting their error. At this time I didn't want the bet anymore but there wasn't anything I could do. They went on to claim that if they hadn't re-instated the bet and it was a winner that I would have contacted them expecting the winnings, this is not true. I have accepted many voided bets in my history and a few from William Hill and never complained. I had never heard of bookmakers re-instating bets after they have been voided and there is no mention of this in William Hill's terms and conditions. Any help would be much appreciated.

Thanks, Jordy.

[Hareeba!]

If you contacted them before the match and requested it be cancelled then, in the circumstances that's what they should have done.

You wouldn't have been on any firm grounds to then turn around and claim it as a winner after the event so their argument is nonsense.

[Kaabee]

this is not right. they should have just informed you it was a mistake and left it up to you to decide if you wanted to place it again. and them playing mind-reader saying what you would have done is ridiculous.

[fury]

If they voided the bet and it was canceled in your bet history, they should've asked you to reconfirm the bet.

[Ruifgalmeida]

yeap they should've asked you to reconfirm the bet, pure steal.

[FourLengthsClear]

I have never seen this before.

To my mind a voided bet should not be reinstated but I have to ask whether you were aware of the bet being reinstated before kick-off? If so, I am sure it would have been possible to cancel given the acknowledged error on the part of William Hill.

It is probably worth submitting a complaint through SBR and it would probably help your case if you can demonstrate/prove that you placed the bet elsewhere after being informed that the wager at William Hill had been voided.

[SharpAsASkunk]

Here is a screenshot of my history in Will Hill.

[Hareeba!]

lodge a complaint with SBR
if they can't sort it for you refer it to IBAS

[gafl]

Once they canceled the bet, that should have been it. If they realized a mistake was made, they could offer you the original bet and leave it up to you to accept or decline.

[skrtelfan]

Agree with everyone else but this isn't uncommon. I've had Pinnacle, of all places, do that to me a couple times when they mistakenly voided baseball bets with listed pitchers but the listed pitchers did play. In those cases they reinstated the bet. I agree it's bush league but even Pinnacle does it.

[SBRMAN23]

They def shouldnt of done that wow file a complaint for sure

[dikefale]

Yes you should contact them and resolve this.

But on other hand. They have send you mail 4 hours before,so you knew it. Why you didnt contact them before game started?

[bigugly]

Give WILLHILL a chance to fix it. If they don't, then fill out SBR complaint.

I think WILLHILL is playing with fire when they do something like this...

[SharpAsASkunk]

I have contacted them multiple times to state my case to multiple people. They are adamant that my bet will remain a loser. They did email me 4 hours before gametime but that was 7am for me, by the time I woke up the match had already started.

[Hareeba!]

I have contacted them multiple times to state my case to multiple people. They are adamant that my bet will remain a loser. They did email me 4 hours before gametime but that was 7am for me, by the time I woke up the match had already started.

your case is beginning to sound weaker
I thought you said you had contacted them before the start of the game
so you didn't get up until after 11am?

have you lodged a complaint with SBR or IBAS yet?

[chance]

William Hill have a f___ you attitude to it's customers. I doubt they will give a shit.

[sharpcircle]

your case is beginning to sound weaker I thought you said you had contacted them before the start of the game so you didn't get up until after 11am? have you lodged a complaint with SBR or IBAS yet?

He never claimed to contact them before the game, you misread what he said. He contacted them after the bet was cancelled and the event was over. They contacted him at 7am, four hours before the event, when the OP said he was sleeping.