I have tried contacting them through 'live chat' help but when you eventually are told you have an operator, as soon as you mention 'withdrawing' money, they disappear and no further dialogue takes place. The email address they give for support just bounces back. I currently have over $1500 in the account. I must confess to not realising there are so many bogus sportsbook in operation, in the UK where I reside you never get these sort of problems. I actually work for the Racing Post - national daily racing/sports paper - and will be writing up my experiences with this firm, and advising everyone to check out your ratings and reviews about any sportsbook before opening an account and departing with money with these firms. They are very clever. The NFL markets in particular are frequently updated, giving the impression that its a very workable and therefore trustworthy operation.