Most of the time when a party to a dispute makes up a ridiculous claim, or uses a ridiculous argument, it is the player. It often goes something like this:
Player: "Fact A is true."
Me: "The book has irrefutable evidence that is is incorrect."
Player: "If A isn't true, can they disprove B?"
Me: "Is B true?"
Player: "It depends, can they disprove it?"
I have often spent half my time investigating factually false complaints. Now they're not all as clear cut as this, but some of the stuff players try to pull is just crazy. I feel like I'm babysitting 4 year olds more than resolving 5-figure disputes.
With all the complaints I've had, I have never caught a sportsbook in an outright lie, or arguing something in bad faith. Until today.
Me: "Do you REALLY want to claim that?"
Sportsbook: "Yes."
Me: "You would be better off telling me to go to hell, and ignoring my recommendations than trying to argue this. Are you sure?"
Sportsbook: "Go to hell."
(slight overdramatization added)
It's funny how hard it is to pull off a good lie if someone spends the time to look at your story closely. One of my hobbies is suing bad guys, and I had a trial today. I mainly take cases from people getting screwed by insurance companies that no one else will take. Call it my "lost wet puppy" weakness.
Defendant: "It wasn't my fault. This crazy driver was chasing me, and slammed into the back of my car, knocking me into the intersection where I hit the plaintiff."
Me: "Why was he chasing you?"
Def: "My friend flicked him off."
Me: "Would you have gone into the intersection if this other car hadn't hit you?
Def: "No."
Me: "Did you take any pictures showing the damage to your car where he hit you?"
Def: "No."
Me: "Do you recognize these photos of this van?"
(his attorney objects)
Me: "Can you read the license plate?
Def: "Yes" (it matches the license plate he reported on the police report, and the judge admits it).
Me: "Do you see any damage to the car that smashed into you?"
Def: "No".
Later, bad guy's attorney explored this more:
Bad atty: "Do you know if this guy's van was repaired between the accident and when you took the photo?"
Plaintiff (my client): "It was not repaired."
Bad: "How do you know this?"
Plaintiff: "He said he was not ever in the accident." (also consistent with plaintiff's versions of the facts)
The point is... Don't friggin lie to me. If people disagree on what happened, I'll get to the bottom of it, and I'm not afraid to embarrass either party on the way.