Originally Posted by
skrtelfan
They have some really goofy policies. I can never remember my 5d account number off the top of my head because it's rather long, so a couple times I had to ask them for my username when I wasn't on my own computer. The first time I did that it was done promptly, although I wasn't really happy they emailed me my password too when I only needed the username. The second time, they actually locked my account and made me send them an ID and something else (maybe a utility bill?) before I could bet there again. It makes absolutely 0 sense from a security standpoint that they would treat your password without much security at all (asking for it in chat, sending it to you in an email when you didn't even ask for it) but then require an ID just to tell you your account number! Especially since they email me once a week with their promo email that includes my username! I use an email client that downloads my mail so if I'm not on my home computer I don't have access to my email, but if I was using webmail I wouldn't have had to ask for my username in the first place since they email me the account number weekly.