Andrew Grassey (DraftKings)
Jun 6, 2020, 9:26:24 PM EDT
Hi Marc,
On June 2, 2020, you stated the following in your correspondences with DraftKings: "but covid, gettin kicked out of my home, & a pile of other factors is why i am just addressing this" and "currently "houseless", but i have a station wagon 4 shelter (temporarily)". Due to the statements you provided, we've gone ahead and closed your account according to our Responsible Gaming policies.
We understand that we can't necessarily assess your situation with 100% accuracy, but we believe the statements above indicate potential Responsible Gaming issues. While we hate to bench our players, it's our stance that we owe it to you to act in your best interest. For this reason, we've decided to close your account permanently. Please note this decision is final and will not be reversed.
Your remaining balance of $97.51 has been withdrawn and you will receive your funds via check in 2-3 weeks.
In case it's helpful, we've included Responsible Gaming information for your review. The content below includes resources that many players have found helpful in the past.
Responsible Gaming and Patron Protection
DraftKings is innovating the daily fantasy sports industry and enriching sports experiences worldwide. Our fair and responsible contest line-up ensures every user can play within their financial means. DraftKings is committed to integrity, fairness and reliability. We do everything possible to prevent gaming-related problems. We’ve developed measures to maintain a responsible, safe and reliable place for online gaming.
DraftKings offers the options to self-exclude and self limit. If, at any point, you think you're spending too much time or money on DraftKings, you have the option of taking a break from DraftKings entirely. Self-limiting allows you to still play, however, within the parameters that you set for yourself.
Options to Limit Play:
Self-Exclusion
Self-Limitation
DraftKings also provides options to limit the amount of funds you can deposit into your account by choosing an amount over a daily, weekly and monthly period. You can access Player Limits by going to your My Account page.
Need Help?
If you have questions or concerns about your own gaming behavior or about that of a friend or family member, a good place to start is the NCRG. You can also contact a 24 Hour Confidential National Helpline Number: 1-800-522-4700 or its New York Specific Number: 877-846-7369 for additional assistance provided by the NCRG.
NCRG
Founded in 1996 as a charitable organization, the National Center for Responsible Gaming is exclusively devoted to funding research for gaming-related issues and effective methods of treatment. The research is scientific, peer-reviewed, and focused on prevention, diagnostic, intervention and treatment strategies, and advancing public education about responsible gaming.
The NCRG website provides a variety of support and referral sources for help with counseling and crisis support for any affected by a gaming-related issue.
Concerned About a Family Member?
If you believe that a member of your family is a problem gamer or is overspending please contact support@draftkings.com for assistance.
You may be able to exclude the DFS consumer(s) from participating in contests or to set deposit or loss limits. In order to process such requests, DraftKings will require the following proof: (1) that the requestor is jointly obligated on the credit or debit card associated with the DFS Consumer’s account; (2) proof of legal dependency of the DFS Consumer; (3) the existence of a court order requiring the DFS consumer to pay unmet child support obligations; and (4) any additional identifiable verification documentation validating the relationship between the requestor and DFS Consumer.
Parental Controls
If there are children under 18 who have access to your computer, you may want to consider installing parental control software to prevent access to online gaming site and other material, such as:
NetNanny - US Toll Free at 1-800-485-4008
CyberSitter
If you believe that a minor is improperly using DraftKings, please contact support@draftkings.com.
We appreciate your cooperation and understanding. Please reach out if you have any additional questions.
Best,
Andrew G.
DraftKings Senior Player Advocate
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