[seljak]

After completed KYC procedure 2 days ago and requested withdraw Casdep https://casdep.com/en/ inform me that my country is banned and all my bets are canceled.Just like that.Strange I have this account couple of months,all was OK,won and lost some bets,but last I have hit odds about 7 on free kick soccer mach Italian Serie A.No big win tough,but still....Strange they send me promo for bonus every day and I never use any bonus with them.Have I case here?They just inform me that my country is banned and take all of my money from account.Sorry for my poor English

[infotimbo]

their rules say "If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so."

So taking that into account, canceling all bets should not be acceptable, no. Or did you give them incorrect information about your residence when you registered your account?

[virtozo]

If your country was banned they shouldn't allow you to register, not to mention complete the KYC!?!
Total SCAM bookie, obviously from Curacao.

[seljak]

their rules say "If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal, we shall be entitled immediately to close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so."


So taking that into account, canceling all bets should not be acceptable, no. Or did you give them incorrect information about your residence when you registered your account?

Absolutely correct information from my side,that is not a question.Can i fill that complain on this site,this is pure scum book,stay away.They not answer on emails and live chat too.

[Optional]

Absolutely correct information from my side,that is not a question.Can i fill that complain on this site,this is pure scum book,stay away.They not answer on emails and live chat too.

It may no be a scam book. The rules sound fairly written which we would not expect if it was a scam group. Let's hope it's not so you get paid!


Please do submit a sportsbook complaint form and hopefully SBR can help you sort it out.

[seljak]

Thank you Optional.You think is fair to register on sportsbook legal,betting couple of month,when you would to withdraw money they say to you,you cannot play sportsbook just casino all your bets are canceled go try with casino?
But that is not issue.They banned my country AFTER my withdrawal request I still can login into Casdep but now there is no sports section just casino.

Dear Customer,We are sorry, but this section is not available in your country due to legal restrictions, please choose another one.If you need any additional information, please contact our Customer Support Team



They banned whole country for 300e withdrawal

[lonnie55]

Dear Customer,We are sorry, but this section is not available in your country due to legal restrictions, please choose another one.If you need any additional information, please contact our Customer Support Team



They banned whole country for 300e withdrawal

Same here.

You have to use this URL to access the sports betting section: https://casdep.com/en/pageRedirect/bcSports

[seljak]

Thank you but I will not do that.My logging was legal whole time from my house pc same as playing.

[lonnie55]

BTW Did you place bets that exceeded the maximum allowed stake of 100 per event? If so, you should recalculate your bet history. Maybe you can claim some of your losses back: https://www.sportsbookreview.com/for...l#post28240600

[seljak]

Nope,low stakes only max was 70 and it was lost.20-40e was my stakes.I played mostly dangerous free kicks or counter attacks with high odds at end of half's