[Mguerra25205]

I have been a customer for a year now after switching from betdsi ( horrible experience ). thanks to SBR my problem was resolved. Nitrogen has been impeccable for the year i have been on here. Fast payouts .. good customer service etc.

Yesterday I received an email stating " after a depth review from our team , we found your account overlaps information with another account as well as activity " please let us know your relation to the other account and what account you want open so we can close the others ".

Ok first of all this message kind of stunned me. I have never opened another account nor have ever heard of the account they are mentioning that my account overlaps. I have used my same account for the duration of my nitrogen experience, have deposited well over 30 grand on here I have never played dice, or any casino game, only poker ONCE OR TWICE several months ago. I also want to state i never done any transfers with my account.

I want to add that i have been doing very well the past two months and have several coins on the website which is alot of money to someone like me. As you can see i am bit stressed out over this situation as im an honest person and would never defraud nitrogen.

I sent a brief summary of how i have no knowledge of that account, nor have ever used another account , nor have played poker or transferred money. I have yet to hear back from them. Its been 18 hours and support hasnt responded back yet. I have faith in nitrogen and hope they come to a verdict with this. Should be a clean investigation. I will let you guys know what happened

If anyone has had a similar situation like this on nitrogen and truly didnt cheat the system and got it resolved , please leave a comment so i dont panic anymore lol

[Mguerra25205]

Anyone 😳

[Zenyatta 19-1]

Wow

[Optional]

It's easy to accidentally create multiple accounts there.

Could it be that?


If you have done nothing wrong they will clear you almost for sure. They are good at forensic investigations of accounts there and won't penalize you unless they feel certain you are up to no good.

If you can't get it worked out with them directly, shoot in an SBR sportsbook complaint form and maybe we can help.

[Mguerra25205]

Unfrozen guys .. guess when i must of made an account by accident but I never did anything or even logged on to the account. Easy fix. Thanks

[Fishhead]

Unfrozen guys .. guess when i must of made an account by accident but I never did anything or even logged on to the account. Easy fix. Thanks

[littlekona]

Unfrozen guys .. guess when i must of made an account by accident but I never did anything or even logged on to the account. Easy fix. Thanks

thats good news...nitrogen is solid and takes security very serious which is great for us legit players....that said i don't think its a case where u accidentally made accounts. I probably have 30+ accounts that I have accidental created by clicking wrong button or if im too lazy to do my 2 factor and want to see odds....BUT they have never ever been used or deposited too..Nitrogen can see that...Log ins from a out of norm IP is the #1 security red flag where they freeze and ask for details. Nitrogen A+!

[PharaohUB]

I have two different accounts because I got a new phone and had two factor authorization enabled. I created new one and asked if okay and they said they don’t care as long as I don’t use two different accounts at same time.

[ThaWoj]

Yeah I used another account for a while because I couldn't remember the password to my old one after I took a 6 month break. I remembered the PW one day and stopped using the new one and went back to the old. Never used the new one since and this was like 2 years ago...many cashouts later I've never had a problem
.

[jjgold]

good to know they watch everything