1. 08-30-18 03:24 PM #1
    DISTROYA
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    does Betonline.ag's customer service always suck arse, or is it just today?

    signed-up, cant chat (not available on any screen once you click it if available)
    they dont answer their emailed (been 3 hours)
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  2. 08-30-18 04:01 PM #2
    icon
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    Quote Originally Posted by DISTROYA View Post
    does Betonline.ag's customer service always suck arse, or is it just today?
    Its been that way for years. BOL has the least competent CS crew I've ever dealt with.

    Whenever I think of depositing there I remind myself what a shitshow that place is and deposit elsewhere.
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  3. 08-30-18 04:05 PM #3
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    Quote Originally Posted by DISTROYA View Post
    they dont answer their emails (been 3 hours)
    If you want to get the full experience of shitty customer service try calling in and dealing with a cs agent.

    Tell them your problem, they will say they will fix it and after 3 days when they still haven't fixed the problem you get to call back and tell the whole story again to a different CS rep than last time. Rinse and repeat. Reminds me of the movie "Groundhog Day".
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  4. 08-30-18 04:07 PM #4
    bubba
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    Quote Originally Posted by icon View Post
    Its been that way for years. BOL has the least competent CS crew I've ever dealt with.

    Whenever I think of depositing there I remind myself what a shitshow that place is and deposit elsewhere.
    Its ironic. If my memory is correct, when SBR first had a review of betonline 10+ years ago, I remember the review talking about how the customer service made players feel like they were in a country club. I could be mis-remembering but man have the lacked for years in this area.
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  5. 08-30-18 04:16 PM #5
    timdog12
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    I just started with betonline a little over a month ago. But from talking with them haven’t really had a issue with the customer service yet .
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  6. 08-30-18 04:27 PM #6
    jbayko
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    Quote Originally Posted by DISTROYA View Post
    signed-up, cant chat (not available on any screen once you click it if available)
    they dont answer their emailed (been 3 hours)
    Waiting 3 hours for an email reply is not a long time. Especially for an offshore book.
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  7. 08-31-18 10:15 AM #7
    DISTROYA
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    One full day no answer I'm glad I didn't deposit this is ridiculous. How the hell could they be graded A?
    I called them they didn't even answer the phone I hung up after being on hold for 8 minutes. Harder to reach than the DMV
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  8. 08-31-18 11:01 AM #8
    timdog12
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    Quote Originally Posted by DISTROYA View Post
    One full day no answer I'm glad I didn't deposit this is ridiculous. How the hell could they be graded A?
    I called them they didn't even answer the phone I hung up after being on hold for 8 minutes. Harder to reach than the DMV
    Try live chat
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  9. 08-31-18 11:02 AM #9
    timdog12
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    Quote Originally Posted by DISTROYA View Post
    One full day no answer I'm glad I didn't deposit this is ridiculous. How the hell could they be graded A?
    I called them they didn't even answer the phone I hung up after being on hold for 8 minutes. Harder to reach than the DMV
    for live chat hit deposit then more options will take you to live chat
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  10. 08-31-18 03:15 PM #10
    pologq
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    its crap, they never help me enough
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  11. 09-14-18 05:40 PM #11
    DISTROYA
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    they have been Ok past week, retracting my complaints.
    Nice high limits and no limiting bullshit
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  12. 09-14-18 06:43 PM #12
    rangerz2478
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    Always.
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  13. 09-14-18 09:04 PM #13
    michael777
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    They NEVER,I MEAN NEVER respond to emails,you can send them a question saying you want to deposit several thousand by bitcoin but you have 1 question,and they still will NOT respond
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  14. 09-14-18 10:45 PM #14
    yisman
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    Horrible customer service at BOL

    They pride themselves on having the worst CS in the industry.
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  15. 09-16-18 07:43 PM #15
    achuth
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    Quote Originally Posted by timdog12 View Post
    I just started with betonline a little over a month ago. But from talking with them haven’t really had a issue with the customer service yet .

    Do you want to edit your comment now, Timdog12?
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  16. 09-17-18 02:45 PM #16
    dark star
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    It always sucks.Worst in the business
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