Hello, people.
First of all, sorry for my bad English.
I have situation:
On Fabruary bet365 block my account for some "enchanced verification". I ask in live chat what it means, and answer was "wait for PVC letter and once you recieve it, sent code to e-mail with photo of second ID and passport in my hands". So ok, i was waiting for month, aaaaand nothing.
Then i asked on e-mail (this time), and answer was "Firstly send photo and after verified documents will send you a letter" !!!!! OMG. I was angry. One month was lost.
Forgot to say. I have on account around 700-800 USD.
Then i sent them documents, wait 10 days - no answer. Write them again, and they just not happy with quallity of photo. So i sent them again and again. I think it takes 10-14 days. Finally they accept this millions of photos )) And sent me PVC letter.
And yesterday i recieve this letter, very fast i write them on e-mail, but no answer. Then i try live chat. 4 hours i was waiting )) lol. Finally they accepted code, aaaaaand "we will check, it can takes 28 days". Is it a joke? Ok. I will wait answer on e-mail. But they also didn't activate account just say
"I can see that currently your account is suspended while under review. Once this is completed by the relevant Team you will be contacted directly". I ask them again: "Documents checked, PVC ok. What to wait?" And answer was the same.
And now passed 24 hours and still nothing. I wonder, what's wrong with this guys. It's just some unfunny joke or what? They just can block account and do what they want?