1. #1
    moonbeam
    moonbeam's Avatar Become A Pro!
    Join Date: 03-02-07
    Posts: 1,496

    I´m so sick with fuggin Phoenix

    nicole: ok great give me just a moment
    christof: sure
    nicole: the fee is $50
    nicole: the payout has been requested
    nicole: Is there anything else that I can assist you with?
    christof: I guess the fee is $20
    christof: why $50?
    nicole: the normal charge is $50
    nicole: but we will process it for $20
    christof: crazy enough again
    nicole: can i be of any further assistance?
    christof: Phoenix do what they want , right?
    christof: $20 is ok
    nicole: correct we will process it with $20 fee
    christof: thats nice
    christof: next time its $200 I guess or what?
    nicole: im sorry can you explain $200 for?
    christof: I was wondering why Phoenix always change their rules for no meaning
    nicole: if this for the $50 fee, we are making an exception with you
    nicole: charging you just $20 fee
    nicole: the normal is $50
    christof: $20 thats what stated in your rules honey
    christof: whats wrong with Poenix?
    nicole: the rules are always the same
    christof: the same means $20 and max $4000 every 7 days
    nicole: Depending the processor the fee is different, but yes is a max $4000 payout every 7 days
    nicole: Is there anything else that I can assist you with?
    christof: I´m glad to get my money via wire, you failed to pay me via moneybookers
    christof: no, everything is ok, goodnight honey
    nicole: good night

  2. #2
    BET THE HOOK
    BET THE HOOK's Avatar Become A Pro!
    Join Date: 02-16-09
    Posts: 1,947

    It changes depending on which rep you get. Almost never the same answer twice

  3. #3
    blix177
    blix177's Avatar Become A Pro!
    Join Date: 09-20-08
    Posts: 1,520

    I lost what are you gripping about. So you requested a withdrawal, and instead of having them charge you $50 they charge you $20. And you find it bad? Or did they stop the one freepay out per month?

    Anyways I can confirm that payouts has always been:
    - $50 per $2000 via check
    - Max $4000 per week
    - 1 free payout per week
    - Transfer with other book was $20 up to $4k

    Anyways thanks, I might ask them to see can I get a discount withdrawal next time.

  4. #4
    relaaxx
    relaaxx's Avatar SBR PRO
    Join Date: 06-15-06
    Posts: 3,271
    Betpoints: 14074

    BP = a new day a new problem - WAGERCHIEF = BP without the problems

  5. #5
    blix177
    blix177's Avatar Become A Pro!
    Join Date: 09-20-08
    Posts: 1,520

    Relaaxx it seem like u know what problem the OP meant. Please explain?

  6. #6
    moonbeam
    moonbeam's Avatar Become A Pro!
    Join Date: 03-02-07
    Posts: 1,496

    Quote Originally Posted by blix177 View Post
    I lost what are you gripping about. So you requested a withdrawal, and instead of having them charge you $50 they charge you $20. And you find it bad? Or did they stop the one freepay out per month?

    Anyways I can confirm that payouts has always been:
    - $50 per $2000 via check
    - Max $4000 per week
    - 1 free payout per week
    - Transfer with other book was $20 up to $4k

    Anyways thanks, I might ask them to see can I get a discount withdrawal next time.
    Hhm blix.

    Ok, I guess it was my fault you don´t understand what I mean.

    Lets try to explain:

    I deposited $21.000 via moneybookers to phoenix. I lost all my money.

    With my last last deposit of $5000 I win $14000 or something

    Phoenix needs 3 weeks for a fugging payout of $4000.

    Then they limited me to max $250 stakes.

    All I want is to get paid.

    This book acting against their own rules

  7. #7
    blix177
    blix177's Avatar Become A Pro!
    Join Date: 09-20-08
    Posts: 1,520

    Quote Originally Posted by moonbeam View Post
    Hhm blix.

    Ok, I guess it was my fault you don´t understand what I mean.

    Lets try to explain:

    I deposited $21.000 via moneybookers to phoenix. I lost all my money.

    With my last last deposit of $5000 I win $14000 or something

    Phoenix needs 3 weeks for a fugging payout of $4000.

    Then they limited me to max $250 stakes.

    All I want is to get paid.

    This book acting against their own rules
    What rule are you talking about? I always deposit 1-2k in there when I am dry. At my peak I had $20k in there. Always been told there was a $4k max payout per week.

    As for 3 weeks for a payout I am guessing your doing moneybooker. I use checks and it comes in 3 days. Downside is their payout department are normally closed on the weekend. Other than that I never had a problem.

  8. #8
    relaaxx
    relaaxx's Avatar SBR PRO
    Join Date: 06-15-06
    Posts: 3,271
    Betpoints: 14074

    it should be clear and fixxed for fees or anything else. is it $50 or $20. this time $20. how about next time. how about for someone else. $50 or $20.

    now i see the another problems. if you are down a few thousand and then you have to butt heads for a small portion at a time with fess every time you withdraw. well those are the rules but you are still down and can't get your money out fast enough. gets very fustrating fast.

  9. #9
    blix177
    blix177's Avatar Become A Pro!
    Join Date: 09-20-08
    Posts: 1,520

    It is $50 each time and this time they offer you a discount, instead of $50 they give it for $20. I mean if it is confusing by all mean ask them to stay at $50. I am sure they wont have a problem with that.

    As for max withdrawal $4k a week is bad. Don't deposit that much there. I mean if you do don't retroactively get piss because of it.

  10. #10
    tltaylor89
    FVn=S(1+c)n
    tltaylor89's Avatar Become A Pro!
    Join Date: 06-19-09
    Posts: 19,610

    For me its the paperwork fukers are in the same building and I have to resend the paperwork to get a payout.

  11. #11
    mtneer1212
    mtneer1212's Avatar Become A Pro!
    Join Date: 06-22-08
    Posts: 4,993
    Betpoints: 3369

    Find a CS agent, get to know them, and work only with them.

  12. #12
    wisky
    wisky's Avatar Become A Pro!
    Join Date: 11-04-09
    Posts: 458
    Betpoints: 702

    thats a new feature, negotiate your payout fee

  13. #13
    tltaylor89
    FVn=S(1+c)n
    tltaylor89's Avatar Become A Pro!
    Join Date: 06-19-09
    Posts: 19,610

    Quote Originally Posted by wisky View Post
    thats a new feature, negoiate your payout fee
    I want a free fuking payout.

  14. #14
    soxwin1917
    soxwin1917's Avatar Become A Pro!
    Join Date: 09-09-08
    Posts: 1,188
    Betpoints: 1922

    Quote Originally Posted by mtneer1212 View Post
    Find a CS agent, get to know them, and work only with them.
    Great advice. Although it's not possible at all books.

  15. #15
    wisky
    wisky's Avatar Become A Pro!
    Join Date: 11-04-09
    Posts: 458
    Betpoints: 702

    Quote Originally Posted by soxwin1917 View Post
    Great advice. Although it's not possible at all books.
    Or find a better online book !

  16. #16
    saintjames
    saintjames's Avatar Become A Pro!
    Join Date: 09-19-09
    Posts: 747

    doesnt BetPhoenix give a free payout every 30 days?

  17. #17
    dark star
    dark star's Avatar Become A Pro!
    Join Date: 01-04-09
    Posts: 3,899
    Betpoints: 5551

    Quote Originally Posted by saintjames View Post
    doesnt BetPhoenix give a free payout every 30 days?
    I thought they had a free monthly pay out too?

  18. #18
    djefferis
    djefferis's Avatar Become A Pro!
    Join Date: 08-16-08
    Posts: 1,187
    Betpoints: 437

    Thought the free payout was limited to regular mail check only..all other methods cost.

    They did at one time have a method of transferring to the big 3 banks for free (BkofAma, Chase, Citi?) but it dissapeared.

  19. #19
    John Dough
    John Dough's Avatar Become A Pro!
    Join Date: 09-21-05
    Posts: 1,785
    Betpoints: 10136

    AFAIK, they do still have one free check/*********** payout per month (max $2000).

    It may come regular mail, but my last one took about a week. If a book can get it to me via regular mail in a week, I don't blame them for saving in fedex fees, it's good business. The extra 5 days certainly doesn't affect me.

    Just my take.

Top