1. #1
    JerseyLove
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    How would you grade this? ( CHat Included )

    Angie: Thank you for contacting Heritage Sports. How may I help you?

    84: Good Morning, Last night I made a Live Bet on the NHL Game Calgary Flames VS the Edmonton Oilers. The bet I made was who wins the rest of the 2nd Period. I choose a draw to win the rest of the second period AT the time of the bet it was tied 1-1. At the end of the 2nd period it was still tied 1-1. It was marked as a loss. Please Fix this thank you.

    Angie: Good Morning!
    84: Hello

    Angie: I will inform this
    Angie: just take in consideration that in case of over time it doesn't count
    84: It did not go into overtime. It was a bet of who wins the 2nd period

    Angie: ticket number please?
    84: it was 2 bets 90802715-1 & 90802725-1

    Angie: Please hold while I check into this, I'll be with you in just a moment.
    845: Great Thanks angie

    Angie: there was a score on the first period
    Angie: at the end of the second period the score was 2-1
    84: I made the bet during the 2nd period when it was tied 1-1 in the 2nd period

    845: what does the first period have to do with anything?

    Angie: sir in that case is better for you to call wagering dept cause that is what the wagering manager told me
    Angie: they told me the bet was graded correctly
    84: Makes no sense to me

    Angie: I understand, but is better for you to call them
    Angie: the rules are always on the website you can go ahead and check them
    84: I understand the rules... How could I make a bet in the first period if the game started at 10 PM and my bet was at 11:32 PM... ANd the ticket says 2nd period who wins the rest current score 1:1 and the 2nd period ended in a 1-1 tie?

    84: Makes 0 sense please have someone reach out to me

    Angie: sir I already called the manager, and that was he told me, he explained that it was a score on the first period and at the end it was 2-1

  2. #2
    High3rEl3m3nt
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    when a wager is for who wins the rest of a period, quarter, or half, the current score is irrelevant. Essentially 0-0 at the point of the wager. Is this a PPH?

  3. #3
    High3rEl3m3nt
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    What were the odds for a draw and how far into the 2nd period was the wager made?

  4. #4
    Russian Rocket
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    Have you made this type of bet before with them?

    I think they're correct, but it is somewhat confusing.

    You basically made a bet that it will be a tie at the end of the 2nd frame...the overall score has to be a tie for you to win this wager

  5. #5
    SBR Forum
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    Quote Originally Posted by High3rEl3m3nt View Post
    What were the odds for a draw and how far into the 2nd period was the wager made?
    Quote Originally Posted by Russian Rocket View Post
    Have you made this type of bet before with them?

    I think they're correct, but it is somewhat confusing.

    You basically made a bet that it will be a tie at the end of the 2nd frame...the overall score has to be a tie for you to win this wager
    Correct we need more information here. Please paste the exact wordage of both tickets.

  6. #6
    unde0087
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    Did you call the manager? Sounds like they are skirting around anything you asked

  7. #7
    High3rEl3m3nt
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    WHO WINS THE REST OF THE MATCH ? (0:1)
    • R. Sociedad
      +504

    • Draw
      −294

    • Atl. Madrid
      +375



    Current score is R. Sociedad 0 ATL Madrid 1

    This type of wager assumes 0-0

  8. #8
    Optional
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    "Angie: at the end of the second period the score was 2-1"

    There was a goal at 16:31 of the 2nd period to make the score 2-1

    If you made the bet when the score was still 1-1 surely it lost and was graded correctly?

  9. #9
    High3rEl3m3nt
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    Good catch, optional

  10. #10
    High3rEl3m3nt
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    You would have only won if the score was 2-1 at the time that you made the wager on the draw, for who wins the rest of the 2nd period.

  11. #11
    Slanina
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    Im so confused even after reading the replies.

  12. #12
    Ra77er
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    Cliffnotes Oilers are on the board for the season
    Points Awarded:

    Booya711 gave Ra77er 1 SBR Point(s) for this post.


  13. #13
    JerseyLove
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    Here is the bet ticket the book is Heritage

    Wager Status : LossRisk / To Win Amount : 183.00 / 104.57(USD)
    Accepted : 10/17/2015 8:32PM - PST

    Lost : 183.00
    LIVEDesc : Ice Hockey - .CALGARY FLAMES vs EDMONTON OILERS - 2nd Period - Who wins the rest ( Current Score 1:1 ) Draw -175

  14. #14
    sweep
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    Opti is right on here

  15. #15
    Vegas39
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    Thats a loss

  16. #16
    Ra77er
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    Score was 1-0 Edmonton after 1 period......Calgary tied it up in the 2nd period 1-1 around 5 minutes into the period (you placed wager sometime after this but before).....McDavid buried you 16:31

  17. #17
    Heritage Insider
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    Grade F

    It's been graded an F!

    Our Manager's are reviewing this and will address it directly to the player.

    We will address the staff fumbling of this inquiry IMMEDIATELY!

    Insider!

  18. #18
    Booya711
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    Quote Originally Posted by Ra77er View Post
    Score was 1-0 Edmonton after 1 period......Calgary tied it up in the 2nd period 1-1 around 5 minutes into the period (you placed wager sometime after this but before).....McDavid buried you 16:31
    Hard to argue with the one and only Oiler fan lmao

  19. #19
    High3rEl3m3nt
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    Quote Originally Posted by JerseyLove View Post
    Here is the bet ticket the book is Heritage

    Wager Status : LossRisk / To Win Amount : 183.00 / 104.57(USD)
    Accepted : 10/17/2015 8:32PM - PST

    Lost : 183.00
    LIVEDesc : Ice Hockey - .CALGARY FLAMES vs EDMONTON OILERS - 2nd Period - Who wins the rest ( Current Score 1:1 ) Draw -175
    2ND PERIOD
    05:07 CGY David Jones (2) ASST: Dennis Wideman (4), Micheal Ferland (1) 1 - 1 Tie
    16:31 EDM Connor McDavid (2) ASST: Nail Yakupov (2) 2 - 1 EDM

  20. #20
    JerseyLove
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    Quote Originally Posted by Heritage Insider View Post
    It's been graded an F!

    Our Manager's are reviewing this and will address it directly to the player.

    We will address the staff fumbling of this inquiry IMMEDIATELY!

    Insider!
    thank you . If I lost I lost I understand that . Just wanted a clearer explanation .

  21. #21
    swordsandtequila
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    Quote Originally Posted by JerseyLove View Post
    Angie: Thank you for contacting Heritage Sports. How may I help you?

    84: Good Morning, Last night I made a Live Bet on the NHL Game Calgary Flames VS the Edmonton Oilers. The bet I made was who wins the rest of the 2nd Period. I choose a draw to win the rest of the second period AT the time of the bet it was tied 1-1. At the end of the 2nd period it was still tied 1-1. It was marked as a loss. Please Fix this thank you.
    Score was 2-1 @ end of 2nd period. Sorry.


    Edit: Others beat me to it, not piling on.

  22. #22
    JerseyLove
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    Quote Originally Posted by swordsandtequila View Post
    Score was 2-1 @ end of 2nd period. Sorry.
    Now I understand !!! Thanks for the clarification

  23. #23
    High3rEl3m3nt
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    edit

  24. #24
    sweep
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    Quote Originally Posted by Heritage Insider View Post
    It's been graded an F!

    Our Manager's are reviewing this and will address it directly to the player.

    We will address the staff fumbling of this inquiry IMMEDIATELY!

    Insider!
    https://38.media.tumblr.com/2e0db64c...5jnso1_500.gif

  25. #25
    Heritage Insider
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    Refunded

    The wager was graded correctly.

    The game was 1-1 at the time of the wager.
    1 goal was scored in the 1st period and 1 goal in the 2nd period and that's when the wager was placed. The wager was who "wins the rest". Edmonton scored to win the rest of the period making the game score 2-1 and the period score 1-1.

    The bet was graded correctly, but the chat experience was wrong!

    We've compensated Jersey for the poor experience and will address this with our staff.

    Good luck to everyone today!

    Insider!

  26. #26
    Vegas39
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    Quote Originally Posted by Heritage Insider View Post
    The wager was graded correctly.

    The game was 1-1 at the time of the wager.
    1 goal was scored in the 1st period and 1 goal in the 2nd period and that's when the wager was placed. The wager was who "wins the rest". Edmonton scored to win the rest of the period making the game score 2-1 and the period score 1-1.

    The bet was graded correctly, but the chat experience was wrong!

    We've compensated Jersey for the poor experience and will address this with our staff.

    Good luck to everyone today!

    Insider!

  27. #27
    JerseyLove
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    Quote Originally Posted by Heritage Insider View Post
    The wager was graded correctly.

    The game was 1-1 at the time of the wager.
    1 goal was scored in the 1st period and 1 goal in the 2nd period and that's when the wager was placed. The wager was who "wins the rest". Edmonton scored to win the rest of the period making the game score 2-1 and the period score 1-1.

    The bet was graded correctly, but the chat experience was wrong!

    We've compensated Jersey for the poor experience and will address this with our staff.

    Good luck to everyone today!

    Insider!

    Thank you very much insider ! Heritage is still #1 in customer service !!!

  28. #28
    Russian Rocket
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    Quote Originally Posted by Heritage Insider View Post
    The wager was graded correctly.

    The game was 1-1 at the time of the wager.
    1 goal was scored in the 1st period and 1 goal in the 2nd period and that's when the wager was placed. The wager was who "wins the rest". Edmonton scored to win the rest of the period making the game score 2-1 and the period score 1-1.

    The bet was graded correctly, but the chat experience was wrong!

    We've compensated Jersey for the poor experience and will address this with our staff.

    Good luck to everyone today!

    Insider!
    top notch book!

  29. #29
    rockmvp1209
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    there correct and you are wrong. end of story.

  30. #30
    BigDaddy
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    yeah wager is a loser

    i guess it pays to complain in chat on losing bets and get refunded

    although i wish books didnt do this type of stuff

    learn what you are betting people or stop betting.
    Nomination(s):
    This post was nominated 2 times . To view the nominated thread please click here. People who nominated: moses millsap, and Jrod124

  31. #31
    unde0087
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    Quote Originally Posted by Heritage Insider View Post
    The wager was graded correctly.

    The game was 1-1 at the time of the wager.
    1 goal was scored in the 1st period and 1 goal in the 2nd period and that's when the wager was placed. The wager was who "wins the rest". Edmonton scored to win the rest of the period making the game score 2-1 and the period score 1-1.

    The bet was graded correctly, but the chat experience was wrong!

    We've compensated Jersey for the poor experience and will address this with our staff.

    Good luck to everyone today!

    Insider!
    Now that is how business should be conducted.

  32. #32
    rockmvp1209
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    so many damn cry babies on this form lol! lucky they gifted you

  33. #33
    Ra77er
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    Heritage Insider once stopped an angry mob of posters with a frozen burrito.
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: High3rEl3m3nt

  34. #34
    relaaxx
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    very generous of heritage - you should know what your betting and if you won or not. being rewarded for wasting everyone's time at a sportsbook will only happen at heritage. no other sportsbook would waste their time with such an obviously correctly graded wager.

  35. #35
    GotGreek
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    heritage #1, been going through them only for a while now, up big and still very friendly and accommodating.

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