1. 03-31-15 06:00 PM #1
    wagerjunkie
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    requested a payout book took out DOUBLE what I requested.

    they are claiming that the # from the pack I gave them over a MONTH ago was no good. So they deducted those funds along with my payout. Keep in mind this was over a month ago, and I received a payout last week. What kind of shit is this? Any time I give them a # from the pack and then the funds hit my account, I rip up it up and throw it away.


    Their exact words were "you used the money on the pack before we could so we take it out" I said how does that make any sense, the funds would have never been credited to my account in the first place! Their response was they check out the # to make sure its good to go, credit the account, then store the #s for payouts. So they are claiming a month later the # on the pack is no good and I used it!

    What do I do here? I was already close to getting my account shutdown just cause i said "this is bullshit"
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  2. 03-31-15 06:58 PM #2
    A4K
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    Which book?
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  3. 03-31-15 07:00 PM #3
    big joe 1212
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    You are suppose to save the packs and receipts.

    I've used them hundreds of times with no problems.
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  4. 03-31-15 07:17 PM #4
    wagerjunkie
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    Quote Originally Posted by big joe 1212 View Post
    You are suppose to save the packs and receipts.

    I've used them hundreds of times with no problems.
    so have I. this is the first time this has ever happened.
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  5. 03-31-15 07:19 PM #5
    wagerjunkie
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    Quote Originally Posted by A4K View Post
    Which book?
    I dont really want to out them just yet just in case they do get a handle on it and fix it but from what I was hearing from customer service It doesnt seem likely
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  6. 03-31-15 07:20 PM #6
    Optional
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    If you would like SBR to look into it feel free to submit a complaint form: http://www.sportsbookreview.com/sportsbook-complaint/
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