Hello, guys. I want to tell you my current story with bet365. So, I registered to bet365 two weeks ago. I did 200 euros deposit and took first deposit bonus. After this and on bet (mobile bonus). When I finished rellover my bonuses in my balance was 1.2k euros. After this they suspended my account. They requested me my PVC code, which they sent to my on bet365 registered address and ID copy. I sent my ID copies. But I had problem with the PVC. They sent my PVC on Monday, Friday I still was not received a letter. I contacted with them in live chat Thursday and said that I found a new job in other city and tomorrow I have to move out from my current address. I asked of them what to do, if on Friday will not receive PVC. They said that they update my address. So, Friday a letter still was anywhere, I did not received it. I contacted in live chat, they updated my new address and said they arranged my new PVC to send to my new address. I was waiting one week in my new address for the PVC, but did not received as well. Then I contacted with bet365 live chat again, and they told me that they cannot resend my PVC to my new address. So, first thing,they lied to me. Then I asked what I suppose to do, because I have no access get a letter from my old address and they said, they do not care, they want PVC which was sent to old address.. Then they accept look to my bill and through this way verify my old address.. I sent it. Also, they required my ID photo while I holding it in hand and my driving license copies. I sent it all to them.. I sent everything on 24th day this month.. when I have asking them when will be verified my account they every time saying the same thing: your account is under review and we cannot give a time frame when it will be finished.
Now I've started think they want to steal a money from me, and they have ignoring all my wishes. They do not like when somebody win and if this happens they do not want verify account and withdraw money easy. Then if you want get back your money and your winnings you have to wait a lot of time and do a lot of things... So, what now I suppose to do? just wait? I am waiting two week.. It is enough for me... In two weeks they cannot verify my account properly, this is ridiculous. Another thing, what to do, if they will not accept my bill and will ask provide PVC?? How I told you I have not access to get a letter from my old address, because it is in other city and do not have a contacts of landlord.
Sorry for my grammar and thank you for advices to everyone.