[stoned_j]

So me and my mother wanna bet some football today. I know its shocking that a woman In kentucky watches sports and wagers on it. It was a big shock to YOUWAGER apparently too. she has an N SPEND card. I asked youwager if I could use her card to deposit if we sent in her PHOTO ID and utility bill... other books have done it.. NOOO big deal.... welll I was then informed that YOU WAGER DOES NOT ACCEPT CC FROM WOMEN.. THEY ONLY ACCEPT THEM FROM MEN.

Then I was asked how much I want to deposit. I wanted to deposit the minimum, $25. I was then informed that would be impossible because women can only deposit through **.. and they told me "Everyone has $50" . I told them they were not very professional. They said I was not pro for wanting to use my moms card to deposit $25

WHO SAID I WAS A PRO!. Ive never been more insulted by a book in my life. It didnt feel like a professional book.. it felt more like a shady bookie in a bar with an attitude.. I tried to post the entire transcript here.. But for some reason it wont allow me.. saying theres too many pics in the transcript.. if someone can show me how to do it I will post it all.. AS I AM SHOCKED that i would get talked to like this.. FROM A "REPUTABLE" SPORTSBOOK!

Now I know I will get attacked.. called a small player.. from others here..and yes.. I am a small player. But I can tell you ive ran 20 up to over 1 grand multiple times.. and over 2 grand a few times too..

But whether big or small atleast show some respect for your players. If you dont want small players raise your limits.. AND IF YOU DONT WANT WOMEN, JUST BAN WOMEN FROM YOUR SITE!

[stoned_j]

107119:
im an old customer... I wanna play here again.. My mother has a ******** card and has approved me to use it.. can I deposit with her ******** card?


sa-marka:
You already passed the validation test...


107119:
yes


sa-marka:
Is it under her name?


107119:
yes its in her name.. but it will still work


sa-marka:
Doeas her name appear on the card?


107119:
yes


sa-marka:
does*


sa-marka:
And how much do you want to deposit?


107119:
$25


sa-marka:
Impossible.

[stoned_j]

107119:
why?


107119:
isnt the minimum $25?


sa-marka:
Yes, it is illegal for us to accept 3rd party cards...


107119:
im looking at the cc screen now.. it says minimum $25


sa-marka:
I was going to suggest that you used her card through ** on the phone or ** online, but the minimum is $50.


107119:
evn if she sends in her ID and to you guys?


sa-marka:
We do not accept female ************ either...

[stoned_j]

sa-marka:
Yes we do accept female players, but they can only deposit in cash....


107119:
thats insane


107119:
why?


sa-marka:
Not really...


107119:
i will be sure to let everyone at sportsbook review know.. this is very interesting.. wow


sa-marka:
99% of female players open the account to bet for a guy,

[stoned_j]

107119:
so you only accept cc deposits from MEN?


sa-marka:
and there is always a reason why the guy doesn't want to use his name,


sa-marka:
Now let's talk busniess.


107119:
this is very strange from a sportsbook


sa-marka:
Do you have cash?


107119:
this book doesnt seem very professional


sa-marka:
It is actually very very normal...

[stoned_j]

107119:
Im going back to heritage


sa-marka:
This book is the most professional company you will ever encounter.


107119:
they dont will and deal... or say "lets talk business"


sa-marka:
What is not professional is a guy who wants to use his mother's card to deposit $25 dollars...


107119:
they act like professionals


107119:
im not professional


sa-marka:
If you are going back to heritage say hi to Mayron...


107119:
im just a guy who wants to bet football on thanksgiving


107119:
like 1000s of other americans

[stoned_j]

107119:
this is veryy interesting


sa-marka:
I understand, and we would be honored to take your action.


107119:
so you guys only take pros now too?


107119:
and if you're not a pro you insult them?


sa-marka:
No we don't, we like small players...


sa-marka:
Why don't you have a card of your own?


107119:
im sure all the small players on SBR will love this too

[stoned_j]

sa-marka:
Don't forget to mention that you are trying to use your mother's card...


107119:
It doesnt matter why I dont have a card she has a ******** card that I sent money too to wager on football today


107119:
yes.. I will of course


107119:
whats the big deal? Ive used her card on many books


107119:
no problem at all when you send in the ID


107119:
and utility bill


107119:
and an approval form

[stoned_j]

107119:
no problem at all


sa-marka:
There is no problem because it will never happen.


107119:
yea.. glad i didnt sign up here... i heard you guys also harass people .. with marketing


107119:
pls dont ever call me


107119:
im fact close this account


sa-marka:
I am sure you have $50 in cash man, who doesn't?


107119:
in*


sa-marka:
By hte way, Heritage won't take your Mom's card either...

[stoned_j]

107119:
Pls close this account.. I have saved this transcript and will share it with the SBR community


sa-marka:
Please do.


sa-marka:
I saved it too...


107119:
good.. see you on the forums


sa-marka:
No you won't.


107119:
well the forums shall see me... People MUST know how you treat customers

[stoned_j]

107119:
im amused.. and shocked


107119:
and for your info... me and my mom.... we happen to enjoy watching and wagering on sports.. i know THAT MAY SHOCK YOU


sa-marka:
First Name: BALVINA
First Last Name: ABAD
Second Last Name: U
Managua, Nicaragua
**


107119:
that a woman im her 50s from Kentucky.. Mayyy actually.. ENJOY watching kentuckt basketball.. and betting on it


107119:


107119:
and weve watched and wagered on games.... and sports... FOR YEARS

[stoned_j]

sa-marka:
We have a lot of women in their 50's betting football with us, they love our book...


107119:
too bad only men can make CC deposits with you


sa-marka:
My mother watches football and soccer with me too...


107119:
sure people will love knowing this


sa-marka:
You can use that ** name to send $50, I will give you a 20% Bonus even though our bonuses usually start at $100.


107119:
no... I dont want to play with you... CLOSE MY ACCOUNT


107119:
I will never spend a dime with you.. or any book associated with you EVER

[stoned_j]

sa-marka:
Go to Wallmart and send $50 cash....


107119:
i dont care if you offered me a $500 freeplay Marka


107119:
I will NEVER play here


107119:
ever


sa-marka:
$10 is the most I can offer you....


107119:
ive NEVER in my life been insulted by a book


107119:
ever in my entire life


107119:
and ive wagered for years


107119:
atleast 12 years

[stoned_j]

sa-marka:
Where does the insult lie?


107119:
I CANT WAIT for PRO books like pinnacle can come back


107119:
who will pay you in 10 minutes


107119:
cash in hand in 30 minutes


107119:
and NEVER insult its players.. SMALL OR BIG


sa-marka:
Pinnacle's owners are currenty in jail, and they would never take you mom's card...


107119:
and PUT SHOPS LIKE YOU... OUT OF BUSINESS


sa-marka:
I play with them, and I know for a fact that they don't take 3rd party cards...


107119:
well maybe you guys will be in jail too soon then

[stoned_j]

and for your info.. My mom and friend has a heritage sports account.. mom uses 2 N SPEND cards 1 OF WHICH IS NOT HERRR NAME.... AND MY FRIEND.. USES HIS WIFES N SPEND CARD!

sorry for so many posts.. but its the only way I could post the transcript. now let the flames hit me! BUT I DOOO STILL BELIEVE IN CUSTOMER SERVICE!!!!! EVEN FOR A SMALL PLAYER!

[stoned_j]

Also guys.. I should have been alarmed at this.. I had an account with these guys for a long time.. but didnt play... I went to chat to get my login and password information because i forgot it.. ALL I NEEDED WAS MY MY CITY AND STATE AND MY FULL NAME.. HE LOOKED ME UP IN THE SYSTEM AND GAVE MY MY LOGIN AND PASSWORD! THIS IS VERRRRRYYY POOR SECURITY.... ANYONE CAN GET YOUR LOGIN AND PW THIS WAY! AND RUIN YOUR ACCOUNT! BEWARE!

[Spanks]

arent you the guy that scammed heritage on their online casino in the jacks or better game...

[Mikail]

LOL kid is pissed they wouldn't let him use momma's CC.

[Spanks]

him and his mom scammed heritage for like 45 thousand and they cut him off...some online casino stuff...

[stoned_j]

lol no thats not me.. and the card is a N SPEND card.. its not a CC.. and its really know big deal n spend cards are easy to get.. just go to any local ace.. what troubles me is the customer service here.. its very troubling to see a sportsbook actually talk to customers in that manner.. its shocking to me.. Guess it isnt to you guys. and no I am not that person that you are talking about.. That person made $500 deposits.. not $25 deposits.

[stoned_j]

The simple solution is to find another book that is more customer friendly that actually makes small players feel welcome. Like pinnacle used to do.

[Mikail]

Rude C.S is unacceptable. If I was you I'd take my business elsewhere. Have your mom sign up with another book in her name and deposit with said card. Problem solved. Good luck!

[stoned_j]

Yes..GTBETS looks like a good book. thats what I thought about youwager too lol

They just dont seem very professional.. I should have known that from that start when they revealed my password to be very easily in chat... all I did was tell them my name city and state... AND THEY ACTUALLY GAVE ME MY PASSWORD... didnt ask for any phone calls.. OR ANYTHING. I should have known from that point to RUN FROM THIS PLACE.

[brettels]

All respectable books will only allow deposits from a card that has the same name with the account holder. It's standard practice. No big deal at all, if you want to deposit with mummas card, have mumma open an account, simple.

[stoned_j]

Well I know of no more respect book than Heritage sports.. and I know for a fact that 'mumma' uses one card in her name and a card in someone elses name... all that was asked was to send in the ID and card of the person.. so you dont know what you're talking about.. ALSO my friend uses his WIFES ******** card to deposit.. So either you do not know what you are talking about, or you don't consider heritage a respectful book (which I find them VERY reputable and outstanding).

[stoned_j]

and ALSO apparently you didnt read the entire thread.. YOU WAGER DOES NOT ACCEPT CC DEPOSITS FROM WOMEN.. THEY ONLY ACCEPT CC FROM MEN!

[Spanks]

dont play there...they are a shit book anyway...

[shari91]

and ALSO apparently you didnt read the entire threat.. YOU WAGER DOES NOT ACCEPT CC DEPOSITS FROM WOMEN.. THEY ONLY ACCEPT CC FROM MEN!

Tell them to give me back the $400 I lost there then.

Thanks mate

[stoned_j]

sa-marka:

"We do not accept female cc either"

Ive never seen worse customer service in ANY field.

[mtneer1212]

Send cash. Or use your own card. Stop scamming. I am glad they don't allow third party transactions on CCs.

[pologq]

they shouldnt talk to you as a customer like that but at the same time you shouldnt be using your mom's card for your account. if the card doesnt have your name on it you can't be surprised they wont accept it.

[stoned_j]

It doesnt bother anyone that women are not allowed to deposit with CC on youwager? ONLY MEN ARE? this doesnt bother anyone? REALLY?

[mtneer1212]

It doesnt bother anyone that women are not allowed to deposit with CC on youwager? ONLY MEN ARE? this doesnt bother anyone? REALLY?

Nope. It bothers me more that you were trying to deposit using a card that wasn't yours, and complaining that they wouldn't let you.

[THE_LOCKSMITH]

I don't play at YouWager so I don't know much about the CS, but you don't come off well trying to deposit $25 ion a 3rd party card and when you're told you can't cry bad CS and tell tem other books allow this. If Heritage lets you do 3rd party CC deposit why not go with them instead of wasting time arguing with YouWager customer service

[stoned_j]

Nope. It bothers me more that you were trying to deposit using a card that wasn't yours, and complaining that they wouldn't let you.

Why does this bother you in ANY way? Most books allow this...or everybook that I've played at... AS LONG AS THE PERSON WHO OWNS THE CARD SENDS IN A PHOTO ID AND AN AUTHORIZATION FORM STATING YES THAT YOU GIVE THIS PERSON PERMISSION TO USE THIS CARD! Why is that a problem for you? and.. its N SPEND PREPAID CARD.. not a CC card.... CC dont work in online gambling anymore.. only NSPEND does..