We spoke with management same day, and shot you an email update this AM. So far we know the following:
- The IP address that logged into BetOnline and initiated the poker transfer has only ever been associated with your account.
- You have had three different IP addresses access the poker client in your account lifetime, but the IP address that logged in and initiated the poker transfer has been used the majority of the time on your account since July 31st, 2011.
At this point, we're waiting for an audit of the accounts that the balance was lost to.... but so far, the available facts just don't point to outside intrusion.
In addition, as you've acknowledged in your claim, someone else was in your home with you at the time. For some reason, that wasn't included in your post here or the PMs you sent?
Management assumed when you filed the complaint, you wanted SBR to assist? We've given you every update we have at this point.... low-level customer service doesn't have anything new to share with you.