1. 10-11-09 10:17 AM #1
    DukeJohn
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    Disgusted with BetPhoenix Lies on limits!!

    Once again getting screwed by a book that says one thing and then once you deposit turns out that is not the case!!

    As we all know BetPhoenix was supposed to have high limits, well, that is just a lie! I was told call in bet limits for NHL were $20K and online limits were $5k... Made my deposit with a $220,000 roll over and then when NHL started I noticed my limits were $2k... WTF!!!! I called in and they said, well that was their limits and maybe I could go over the $2k, with approval! That F'ing sucks!!

    I am so, so disappointed. I thought Bet Phoenix was a place with high limits, turns out their limits in NHL are lower than many online books.

    Now I have a $220K roll over to complete with limits 90% lower than what I signed up for!!!
    Last edited by DukeJohn; 10-11-09 at 02:20 PM.
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  2. 10-11-09 11:15 AM #2
    Justin7
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    How much did you send?
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  3. 10-11-09 11:37 AM #3
    Peep
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    SBR has a good relationship with them DukeJohn, at worst you should be able to get your money back no penality.
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  4. 10-11-09 11:37 AM #4
    kmarinouofm
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    yeah serious what did you post up like 40 k?
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  5. 10-11-09 11:44 AM #5
    SSLP
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    I wouldnt worry they are a good book probably some missing communication between both parties . Keep us updated Duke
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  6. 10-11-09 11:48 AM #6
    Justin7
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    2k limits are nice. Mine were cut to 1k across the board - even NFL on game day.
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  7. 10-11-09 12:00 PM #7
    Peep
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    Yeah, I think 2K is pretty high too Justin.

    Still, if the guy was told he could bet 20K a game before he deposited, and he deposited X amount because of this, he does have a case IMO.
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  8. 10-11-09 12:10 PM #8
    durito
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    they are pretty clueless over there, some woman called me yesterday and asked if i still bet on sports and if so if i'd like to reload my account -- which is quite well funded and used every day
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  9. 10-11-09 01:48 PM #9
    DukeJohn
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    Quote Originally Posted by Justin7 View Post
    How much did you send?
    $13K... My maximum bet in NHL would be $3678, but hopefully that will not happen... I am hoping if I end up having to bet over $2K, I will be able to complain enough to get it... In the NBA I will only need a max bet size of $2680, however once MLB starts up again, well this is all just a big pain... I really wish they would just honor what their website used to say, when I signed up and once I met the roll over I would take them down to a more manageable bank roll within their new limits...
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  10. 10-11-09 02:10 PM #10
    topgame85
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    Chase System?
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  11. 10-11-09 02:22 PM #11
    durito
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    * Game Note: NFL Props
    New England Patriots vrs Denver Broncos
    Sun 10/11 18955 W Welker Total Receptions Event
    Bets Over 70½ -115
    4:15PM (EST) 18956 W Welker Total receptions Under 70½ -115
    * Game Note: NFL Props
    New England Patriots vrs Denver Broncos
    Sun 10/11 18957 W Welker Total Receiving Yards Event
    Bets Over 2½ -135
    4:15PM (EST) 18958 W Welker Total Receiving yards Under 2½ +105


    Even if you switch the two numbers, where the hell does the 2.5 come from?

    I hope these guys have lots of money.
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  12. 10-11-09 02:32 PM #12
    Justin7
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    I bet its receptions, and a bad line.
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  13. 10-11-09 02:40 PM #13
    DukeJohn
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    Quote Originally Posted by topgame85 View Post
    Chase System?
    Well, not exactly, but if events are favorable then part of the amount would be based on previous losses. So, some aspects of a chase could be attributed, but not in the absolute sense..
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  14. 10-11-09 02:46 PM #14
    Justin7
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    Quote Originally Posted by DukeJohn View Post
    Well, not exactly, but if events are favorable then part of the amount would be based on previous losses. So, some aspects of a chase could be attributed, but not in the absolute sense..
    If I were BP, I'd give you bottomless limits
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  15. 10-11-09 03:04 PM #15
    DukeJohn
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    Quote Originally Posted by Justin7 View Post
    If I were BP, I'd give you bottomless limits
    That is the thing about posting here... Even if you have been wronged, expect these little snide remarks.
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  16. 10-11-09 04:44 PM #16
    Justin7
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    Quote Originally Posted by DukeJohn View Post
    That is the thing about posting here... Even if you have been wronged, expect these little snide remarks.
    I didn't mean to offend you. I'd just take a closer look at your NHL system if the bet size is varying as you describe.
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  17. 10-11-09 04:55 PM #17
    moonbeam
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    Quote Originally Posted by durito View Post
    they are pretty clueless over there, some woman called me yesterday and asked if i still bet on sports and if so if i'd like to reload my account -- which is quite well funded and used every day
    Why couldn´t this woman call me?
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  18. 10-11-09 06:55 PM #18
    mtneer1212
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    Quote Originally Posted by moonbeam View Post
    Why couldn´t this woman call me?
    Now that is a true chase system.
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  19. 10-11-09 10:15 PM #19
    xyz
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    This morning Betphoenix prop odds were all off by one row. So the 70.5 is for total receiving yards of W Welker, and the 2.5 is for the prop right underneath the W Welker total receiving yards prop. The problem they had was they gave odds for the game label, thus moving every odd up one row. This is a bug for whoever wrote the HTML page.

    Oakland Raiders vs New York Giants -115
    NFL game props -115

    Good thing was the numbers were off by so much that I didn't pull the trigger on any of them.

    Quote Originally Posted by durito View Post
    * Game Note: NFL Props
    New England Patriots vrs Denver Broncos
    Sun 10/11 18955 W Welker Total Receptions Event
    Bets Over 70½ -115
    4:15PM (EST) 18956 W Welker Total receptions Under 70½ -115
    * Game Note: NFL Props
    New England Patriots vrs Denver Broncos
    Sun 10/11 18957 W Welker Total Receiving Yards Event
    Bets Over 2½ -135
    4:15PM (EST) 18958 W Welker Total Receiving yards Under 2½ +105


    Even if you switch the two numbers, where the hell does the 2.5 come from?

    I hope these guys have lots of money.
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  20. 10-12-09 12:03 AM #20
    tltaylor89
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    Hmm
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  21. 10-12-09 12:55 AM #21
    purecarnagge
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    Bet Phoenix is a fail book. They can't run there site in a professional manner. There CS on the phones is nothing other than the industry norm which is crap.
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  22. 10-12-09 01:15 AM #22
    betphoenix
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    I am not looking to argue at all, so please dont take his the wrong way...but 20K limits for hockey? I don't know of any NA facing businesses writing that amount unless you have proven to lose heavily. We do take some call in NFL at that number, but never hockey. Maybe NHL, NFL was unclear or something? Anyways...drop me a note tomorrow in the am to richard@betphoenix.com and I will listen to some tapes and take a look at your roll issue based on that.
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  23. 10-12-09 01:22 AM #23
    Thremp
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    Seems like a pretty fair and just resolution. Now if they could get wire withdrawals. I'd be happier
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  24. 10-12-09 06:37 AM #24
    shrek82
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    Quote Originally Posted by betphoenix View Post
    I am not looking to argue at all, so please dont take his the wrong way...but 20K limits for hockey? I don't know of any NA facing businesses writing that amount unless you have proven to lose heavily. We do take some call in NFL at that number, but never hockey. Maybe NHL, NFL was unclear or something? Anyways...drop me a note tomorrow in the am to richard@betphoenix.com and I will listen to some tapes and take a look at your roll issue based on that.
    Richard I was limited to 250€ in the sports-1, can do something by myself?
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  25. 10-12-09 07:07 AM #25
    DukeJohn
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    Quote Originally Posted by Thremp View Post
    Seems like a pretty fair and just resolution. Now if they could get wire withdrawals. I'd be happier
    I was told by my rep, that when I did my wire deposit that they would be able to do a wire withdrawal. However, he said only if I deposited in that manner would I be able to withdrawal in that manner. So...
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  26. 10-12-09 07:13 AM #26
    JoshW
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    If a book did take 20k on NHL, I would be scared. Especially this early in the season. I never saw their limits that high, but generally, if you see limits like that, it is via the phone.
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  27. 10-12-09 09:33 AM #27
    DukeJohn
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    Quote Originally Posted by JoshW View Post
    If a book did take 20k on NHL, I would be scared. Especially this early in the season. I never saw their limits that high, but generally, if you see limits like that, it is via the phone.
    Well, I probably misunderstood their limits... Maybe they meant they go up to $20K on call ins and up to $5k online, but just not in Hockey... Of course that is not true either because of the NFL has higher limits online so... I don't know... Well, I hope I can at least get some limits closer to Carib Sports, Youwager, Bookmaker, Jazzsports all which have $5K NHL limits...
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  28. 10-12-09 12:23 PM #28
    Thremp
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    lol Carib gtfo
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  29. 10-12-09 01:11 PM #29
    Peep
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    Carib Sports, Youwager, Bookmaker, Jazzsports all which have $5K NHL limits...
    Really? That is impressive. I am surprised they would take more than a dime.
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  30. 10-12-09 01:58 PM #30
    DukeJohn
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    Quote Originally Posted by Thremp View Post
    lol Carib gtfo
    Yep, here is their quote:

    "As per your query limits for the following sports are; NBA sides 1000 per bet to a max of 10000; NHL moneylines 1000 per bet to a max of 5000; and MLB moneylines 2000 per bet to a max of 20000. Hope this helps. Rondale"

    I got clarification, just to be sure and was told I could make five $1K bets per game on the NHL...
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  31. 10-12-09 03:59 PM #31
    JoshW
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    Impressive limits. I am with Peep, I would have bet all of those books wouldn't actually take 5k on a NHL game online.

    DukeJohn, I think you might be better off spreading your NHL money to multiple books. You will get the added value of line shopping and you will be able to get around limit issues.

    If nothing else, this thread could give players a good idea of who takes what amounts in the NHL.
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  32. 10-12-09 03:59 PM #32
    JoshW
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    Impressive limits. I am with Peep, I would have bet all of those books wouldn't actually take 5k on a NHL game online.

    DukeJohn, I think you might be better off spreading your NHL money to multiple books. You will get the added value of line shopping and you will be able to get around limit issues.

    If nothing else, this thread could give players a good idea of who takes what amounts in the NHL.
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  33. 10-12-09 04:07 PM #33
    DukeJohn
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    Quote Originally Posted by JoshW View Post
    Impressive limits. I am with Peep, I would have bet all of those books wouldn't actually take 5k on a NHL game online.

    DukeJohn, I think you might be better off spreading your NHL money to multiple books. You will get the added value of line shopping and you will be able to get around limit issues.

    If nothing else, this thread could give players a good idea of who takes what amounts in the NHL.
    Oh, I do have multiple books and the amount I deposited was only the BetPhoenix bankroll, probably why there was also confusion on the amount I bet since it is based on my totally bankroll and not just what I have at BP...

    Another issue I seem to have with BetPhoenix is, it is just a couple of hours before the start of some of the NHL games and they still have overnight limits posted, meaning limits of $500. $500 limits are way too low for this book... I mean sure if it was overnight, but a couple of hours before game time is not overnight.
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  34. 10-12-09 04:29 PM #34
    Peep
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    Quote Originally Posted by JoshW View Post
    Impressive limits. I am with Peep, I would have bet all of those books wouldn't actually take 5k on a NHL game online.

    DukeJohn, I think you might be better off spreading your NHL money to multiple books. You will get the added value of line shopping and you will be able to get around limit issues.

    If nothing else, this thread could give players a good idea of who takes what amounts in the NHL.
    Yeah, what they say and what they do are very often different.

    Josh and I got a kick out of the clerk at the El Cortez sportsbook in Vegas. When I asked him how much I could bet on a NFLx halftime he say "5K". We both started laughing.......
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  35. 10-13-09 02:00 AM #35
    DukeJohn
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    Quote Originally Posted by betphoenix View Post
    Anyways...drop me a note tomorrow in the am to richard@betphoenix.com and I will listen to some tapes and take a look at your roll issue based on that.
    Thank you Richard for forwarding my case to Luke who took care of my immediate concerns. I gotta say, that is some really good customer service.

    I should now be able to meet the roll over if I don't lose the bank roll first. Thanks again for taking care of this and you have a happy customer.
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