1. 07-24-19 12:05 PM #1
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    BOL Racebook dispute canceled bet when track has official payout

    Last Saturday Monmouth Park the weather was hot so all non stake races where a late scratch after first leg was completed so leg 2 and 3 are "all" according to official track results

    these wagers that are winners at the track or through ADW where cancel by BOL
    $1 Pick 4 (6 / 2, 8, 11 / 2, 5 / 2, 4, 6) $70.20 should be credit
    $ 0.5 Pick 4 (6 / 11 / 2, 5 / 4, 6) $11.70 should be credit

    payout per official track $0.50 Pick-4 (3,4,5,6/ALL/ALL/6) Paid $5.85 (4OF4)


    BOL canceled the tickets per management decision even though the race book rules state

    Scratches involving multiple race wagers (pick 3s, 4s and 6s) are subject to the host tracks official rules. A horse scratching does not refund these ticket parts automatically. Winning tickets for multiple race wagers are refunded to your account based on the official result decreed by the host track where the race took place. It is customary for said runners to be included with the winning horse if, and only if, the race is won by the post time favorite. In the event that a horse is scratched in a multiple race wager, and it is not in the first leg, the track will give you the post time favorite or the consolation. The decision is left to the host track. If a horse is a late scratch and the host track pays out consolations, BetOnline will also pay the same consolations. If the host track deems a scratch as a full refund, BetOnline will also refund any parts of multiple horse combinations accordingly.

    should I get paid for this??? or are they correct canceling per BOL management decision as I read the official BOL rules to say host track rules apply as there was an official payout
    Last edited by littlekona; 07-24-19 at 12:11 PM.
    Reply With Quote Reply With Quote
  2. 07-24-19 03:45 PM #2
    Easy-Rider 66
    Easy-Rider 66's Avatar SBR PRO
    Join Date: 02-14-12
    Posts: 33,189
    Betpoints: 3353

    Looks like BOL not follwoing their own protcol. Do you live in a state that keeps you from signing up to a legal ADW? I assume you do?
    Reply With Quote Reply With Quote
  3. 07-24-19 04:05 PM #3
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by Easy-Rider 66 View Post
    Looks like BOL not follwoing their own protcol. Do you live in a state that keeps you from signing up to a legal ADW? I assume you do?

    No I have adw with xpressbet tvg twinspires but only use them for certain bets like rainbow pic 6 or other gimmicks at times...I much rather use offshore with rebates, track odds and wagers not going into pools...
    Reply With Quote Reply With Quote
  4. 07-24-19 04:09 PM #4
    Easy-Rider 66
    Easy-Rider 66's Avatar SBR PRO
    Join Date: 02-14-12
    Posts: 33,189
    Betpoints: 3353

    Quote Originally Posted by littlekona View Post
    No I have adw with xpressbet tvg twinspires but only use them for certain bets like rainbow pic 6 or other gimmicks at times...I much rather use offshore with rebates, track odds and wagers not going into pools...
    OK THx. Yeah if I was in your boots would stick to ADW. Would not worry about the pools. I pretty much gave up on offshore. GL. I am also under assumption that ADW's have some sort of rebate deal. NYRA Bets gives out points for each wager. Not sure how you redeem it though.
    Reply With Quote Reply With Quote
  5. 07-24-19 04:21 PM #5
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by Easy-Rider 66 View Post
    OK THx. Yeah if I was in your boots would stick to ADW. Would not worry about the pools. I pretty much gave up on offshore. GL. I am also under assumption that ADW's have some sort of rebate deal. NYRA Bets gives out points for each wager. Not sure how you redeem it though.
    The ADW rebates are crap.....offshore is much better 7% and on smaller tracks huge bump with no money going into pools...the biggest reason was tax on signer tickets but thats gone w new law
    Reply With Quote Reply With Quote
  6. 07-24-19 04:24 PM #6
    Easy-Rider 66
    Easy-Rider 66's Avatar SBR PRO
    Join Date: 02-14-12
    Posts: 33,189
    Betpoints: 3353

    Quote Originally Posted by littlekona View Post
    The ADW rebates are crap.....offshore is much better 7% and on smaller tracks huge bump with no money going into pools...the biggest reason was tax on signer tickets but thats gone w new law
    OK gotcha. I just would not want to go through hassle of getting paid from offshore. But understand your reasoning. I do not get involved the BTC deal.
    Reply With Quote Reply With Quote
  7. 07-24-19 05:32 PM #7
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by Easy-Rider 66 View Post
    OK gotcha. I just would not want to go through hassle of getting paid from offshore. But understand your reasoning. I do not get involved the BTC deal.
    the other big reason is having access to betfair which has been huge for me.....I filed a complaint we will see what happens with the BOL tickets as the rules seem pretty clear to me that host track rules apply
    Reply With Quote Reply With Quote
  8. 07-24-19 05:48 PM #8
    Stallion
    Update your status
    Stallion's Avatar SBR PRO
    Join Date: 03-21-10
    Posts: 3,586
    Betpoints: 16714

    BOL has gone downhill, there have been so many complaints lately. I think the book should be downgraded.
    Reply With Quote Reply With Quote
  9. 07-24-19 07:34 PM #9
    michael777
    michael777's Avatar Become A Pro!
    Join Date: 09-20-05
    Posts: 1,936
    Betpoints: 3128

    When it comes to horse racing,almost all offshore books are clueless.BOL is among the worst,of course you should be paid the bet but they don't understand,I could tell you horror stories about what i went through with them and other books over horse bets over the years,I finally had to just bet with usa ADW'S
    Reply With Quote Reply With Quote
  10. 07-25-19 08:35 AM #10
    trytrytry
    All I do is trytrytry
    trytrytry's Avatar SBR PRO
    Join Date: 03-13-06
    Posts: 23,503
    Betpoints: 273617

    just file a complaint . SBR has great communication with BOL and will obviously get your funds in this clear case.

    They made an error the front people dont understand their rules or even probably what your saying but behind the scenes with SBR help they are sharp and SBR has shown many times on this board they get errors corrected and players taken care of in disputes or misunderstandings.
    Reply With Quote Reply With Quote
  11. 07-25-19 10:31 AM #11
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by trytrytry View Post
    just file a complaint . SBR has great communication with BOL and will obviously get your funds in this clear case.

    They made an error the front people dont understand their rules or even probably what your saying but behind the scenes with SBR help they are sharp and SBR has shown many times on this board they get errors corrected and players taken care of in disputes or misunderstandings.
    Yea I filed one yesterday...bol cs has been responsive but same answer and your right many books not just BoL just don’t understand their own racebook rules
    Reply With Quote Reply With Quote
  12. 07-26-19 12:13 PM #12
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993431

    BetOnline mgt is reviewing.
    Reply With Quote Reply With Quote
  13. 07-26-19 12:23 PM #13
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993431

    Quote Originally Posted by SBR Forum View Post
    BetOnline mgt is reviewing.
    We understand the grading has been changed.
    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: KVB
    Reply With Quote Reply With Quote 1
  14. 07-26-19 12:29 PM #14
    trytrytry
    All I do is trytrytry
    trytrytry's Avatar SBR PRO
    Join Date: 03-13-06
    Posts: 23,503
    Betpoints: 273617

    Great work SBR and BOL, catch the breath and get it right.
    Reply With Quote Reply With Quote
  15. 07-26-19 12:47 PM #15
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    ty SBR Matt and Optional and also props to BOL insider Dave who sent me private message that he was on it too.....A+

    btw Betonline btc payouts have been very speedy of late too....well within the 24 hour window A+
    Reply With Quote Reply With Quote
  16. 04-30-20 10:15 PM #16
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    475930135 - 1
    Hit this and was mis graded can BOL rep please fix Gulfstream Park -

    Race 1 $ 0.5 Pick 5 (1, 3 / 1, 2, 3 / 6 / 2, 4, 5, 8, 9 / 3, 7, 8)




    same thing 4th leg was declared an "all" due to rain and off turf so even though I had the winner #2 all runner paid which I had (5) in 4th leg so I was due 5 X $93.10( $465.50) + 30 x $1.80 ($54 for 4 of 5's which was paid and credited to my account) so BOL needs to credit me $465.50

    official track results

    $0.50 Pick-5 (3/3,5/6/ALL/8) Paid $1.80 (4OF5)
    $0.50 Pick-5 (3/3,5/6/ALL/8) Paid $93.10 (5OF5)
    Reply With Quote Reply With Quote
  17. 04-30-20 10:58 PM #17
    joephoo
    joephoo's Avatar Become A Pro!
    Join Date: 05-30-14
    Posts: 2
    Betpoints: 212

    I’m in the same boat on the GP pk5, mine is 475932578-1 and should have hit 3 times. Would appreciate if anyone checks this, otherwise I guess I’ll call in. Email has not worked! GL
    Reply With Quote Reply With Quote
  18. 05-01-20 12:06 AM #18
    Foosball Champ
    Foosball Champ's Avatar SBR PRO
    Join Date: 10-19-10
    Posts: 974
    Betpoints: 10486

    Betonline is a rated F book. Did the same type of shit to me in their racebook years ago.
    Reply With Quote Reply With Quote
  19. 05-01-20 12:29 AM #19
    DontTailMe
    DontTailMe's Avatar Become A Pro!
    Join Date: 03-24-19
    Posts: 2,897
    Betpoints: 6810

    Every book makes mistakes. They should only be rated low if they refuse to fix their mistakes.
    Reply With Quote Reply With Quote
  20. 05-01-20 08:37 AM #20
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    what is aggravating is that it is a simple fix that first level CS should be able to do but it takes so long once they need manager review. The results posted even on the BOL result feed tab shows the right result and the 4 of 5 was paid out right but nothing on the 5 of 5. I'm sure they will fix but time matters esp in horses
    Last edited by littlekona; 05-01-20 at 08:45 AM.
    Reply With Quote Reply With Quote
  21. 05-01-20 10:57 AM #21
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Ohhh God... CS is very nice @ BOL but man they just do not understand. Can A BOL rep look please into or PM me. the 4 of 5 payout is right but the 5 of 5 is what needs to be paid and I had that 5 times.



    Scratches involving multiple race wagers (pick 3s, 4s and 6s) are subject to the host tracks official rules. A horse scratching does not refund these ticket parts automatically. Winning tickets for multiple race wagers are refunded to your account based on the official result decreed by the host track where the race took place. It is customary for said runners to be included with the winning horse if, and only if, the race is won by the post time favorite. In the event that a horse is scratched in a multiple race wager, and it is not in the first leg, the track will give you the post time favorite or the consolation. The decision is left to the host track.
    If a horse is a late scratch and the host track pays out consolations, BetOnline will also pay the same consolations. If the host track deems a scratch as a full refund, BetOnline will also refund any parts of multiple horse combinations accordingly.
    Reply With Quote Reply With Quote
  22. 05-01-20 11:36 AM #22
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Reply With Quote Reply With Quote
  23. 05-01-20 12:53 PM #23
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,803
    Betpoints: 9204

    Quote Originally Posted by littlekona View Post
    Can A BOL rep look please into or PM me.
    Try this Kona https://www.sportsbookreview.com/sportsbook-complaint/
    Reply With Quote Reply With Quote
  24. 05-01-20 01:01 PM #24
    Louisvillekid1
    LAMAR MVP!
    Louisvillekid1's Avatar Become A Pro!
    Join Date: 10-17-07
    Posts: 52,044
    Betpoints: 553

    Thanks opti

    you should get this kona
    Reply With Quote Reply With Quote
  25. 05-01-20 01:11 PM #25
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    thanks Opti I filed. Its pretty clear cut just a grading error due to the one leg taken off grass but man sometimes the CS can be frustrating
    Reply With Quote Reply With Quote
  26. 05-01-20 01:22 PM #26
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,803
    Betpoints: 9204

    Yeah it sounds like it from what you said.

    CS people are used to bettors being wrong when they say a grading is incorrect, plus sports betting and racing rules are actually kind of complicated and if they are not bettors themselves most really don't understand much. I'm sure a manager will get it fixed
    Reply With Quote Reply With Quote
  27. 05-01-20 02:28 PM #27
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 37,100
    Betpoints: 90326

    Quote Originally Posted by Stallion View Post
    BOL has gone downhill, there have been so many complaints lately. I think the book should be downgraded.
    Stop

    Just silly
    Reply With Quote Reply With Quote
  28. 05-01-20 04:53 PM #28
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    so I finally got response...LOL come on BOL this is easy fix just takes 1 minute to look at bet and results. Come on now the chat response was not accurate....And no I am not doing great

    This is Cody from Player Services. Hope You're doing great.

    Thanks for contacting us!


    The reason of this email is to inform you that I see that actually they gave you the explanation via chat also. you can go to my account final bet and bet details so you can see the details on that wager.



    Our Apologies for any inconvenience caused if have any issue. Feel free to contact us by replying this email or initiating a Live Chat, your satisfaction is our main goal. Please keep in mind that Bitcoin is our fastest method for deposit and Payouts, with no fees and hold time for payouts.





    Sincerely,
    Cody
    Player Services
    BetOnline.ag is offering the best market rates on Bitcoin in the industry.
    Reply With Quote Reply With Quote
  29. 05-01-20 06:07 PM #29
    DontTailMe
    DontTailMe's Avatar Become A Pro!
    Join Date: 03-24-19
    Posts: 2,897
    Betpoints: 6810

    Quote Originally Posted by littlekona View Post
    so I finally got response...LOL come on BOL this is easy fix just takes 1 minute to look at bet and results. Come on now the chat response was not accurate....And no I am not doing great

    This is Cody from Player Services. Hope You're doing great.

    Thanks for contacting us!


    The reason of this email is to inform you that I see that actually they gave you the explanation via chat also. you can go to my account final bet and bet details so you can see the details on that wager.



    Our Apologies for any inconvenience caused if have any issue. Feel free to contact us by replying this email or initiating a Live Chat, your satisfaction is our main goal. Please keep in mind that Bitcoin is our fastest method for deposit and Payouts, with no fees and hold time for payouts.





    Sincerely,
    Cody
    Player Services
    BetOnline.ag is offering the best market rates on Bitcoin in the industry.
    Yeah, you’re still dealing with an underling there. They took the fastest route possble to closing out your case.

    I love BOL, but I’ve learned that you have to recognize when you have something that’s too tricky for their front line and find a way to escalate early...for your own sanity.
    Reply With Quote Reply With Quote
  30. 05-02-20 05:59 AM #30
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by DontTailMe View Post
    Yeah, you’re still dealing with an underling there. They took the fastest route possble to closing out your case.

    I love BOL, but I’ve learned that you have to recognize when you have something that’s too tricky for their front line and find a way to escalate early...for your own sanity.
    Yea your right.. its still open the claim w BOL directly and @ via SBR Hopefully it gets credited soon before races start...
    Reply With Quote Reply With Quote
  31. 05-02-20 06:46 AM #31
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by joephoo View Post
    I’m in the same boat on the GP pk5, mine is 475932578-1 and should have hit 3 times. Would appreciate if anyone checks this, otherwise I guess I’ll call in. Email has not worked! GL
    joephoo did they credit you your winnings?
    Reply With Quote Reply With Quote
  32. 05-02-20 10:55 AM #32
    littlekona
    littlekona's Avatar Become A Pro!
    Join Date: 11-19-15
    Posts: 5,218
    Betpoints: 5828

    Quote Originally Posted by Optional View Post
    Yeah it sounds like it from what you said.

    CS people are used to bettors being wrong when they say a grading is incorrect, plus sports betting and racing rules are actually kind of complicated and if they are not bettors themselves most really don't understand much. I'm sure a manager will get it fixed
    Update: they corrected and added the winnings to my account thank you for help
    Reply With Quote Reply With Quote
  33. 05-02-20 11:06 AM #33
    joephoo
    joephoo's Avatar Become A Pro!
    Join Date: 05-30-14
    Posts: 2
    Betpoints: 212

    Quote Originally Posted by littlekona View Post
    joephoo did they credit you your winnings?
    Mine is fixed as of this morning.
    Points Awarded:

    littlekona gave joephoo 2 Betpoint(s) for this post.

    Reply With Quote Reply With Quote
  34. 05-02-20 11:47 AM #34
    Ksherm
    Ksherm's Avatar SBR PRO
    Join Date: 07-13-10
    Posts: 986
    Betpoints: 4562

    Big race today...
    Reply With Quote Reply With Quote
  35. 05-02-20 03:51 PM #35
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,803
    Betpoints: 9204

    Quote Originally Posted by littlekona View Post

    Update: they corrected and added the winnings to my account thank you for help
    Quote Originally Posted by joephoo View Post
    Mine is fixed as of this morning.
    Good to hear
    Reply With Quote Reply With Quote
12 Last
Top
« Previous Thread | Sportsbooks & The Industry | Next Thread »