Hello guys,
This is my first post and sadly is not for the best reasons...
I've already posted this in other forum, I'm tryng to get all the help I can.
Today Asianconnect88 closed my Orbit account acusing of "irregular betting pattern; more specifically a FUNDS PASSING violation have been detected and confirmed in your account".
I have account with them since 10/01/2019 and I've only made one withdraw of 1000,00€ at 23/10/2019, my current balance before they close my account was 1129.89€.
I only do arbitrage betting and when betfair leave my country (Portugal) my solution was an Orbit account.
Last Saturday (07/12/2019) they send me this email:
Hi XXXXX,
I hope this email finds you well.
We are writing to inform you that we have been notified by our OrbitX upline regarding irregular betting activities found in your Orbit account. In this regard, we regret to inform you that OrbitX have decided to suspend and put your balance on hold for further investigation.
We thank you for your understanding on this matter as we have no control over OrbitX process in connection with player’s betting pattern.
We will notify you once we have received any updates from Upline.
If you have any concerns in the future, please do not hesitate to get in touch with us.
After a few emails they keep saying to me:
Hi XXXX,
Good day!
We regret to inform you as we have no control over OrbitX process in connection with player’s betting pattern.
In line with your balance, our Upline decided to put it on hold until further investigation.
Rest assured, we will keep you posted for any updates from them."
Today they send me this email:
"Dear XXXXX,
I hope this email finds you well.
We are writing to give you an update on the status of your account.
After further investigation made by upline; we were informed that irregular betting pattern; more specifically a FUNDS PASSING violation have been detected and confirmed in your account. Below are the bet ID for your reference
Bet ID: 11672298
As stated in Terms and Condition Section 7: FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTION AND FAILED DEPOSIT: FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
7.1 If, in Our sole determination, You are found to have cheated or attempted to defraud Us including but not limited to game manipulation or payment fraud, or manipulation of the multi-currency facilities, or if We suspect You of fraudulent payment, including use of stolen debit or ************, or any other fraudulent activity (including but not limited to any charge back or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to immediately suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us.
7.2 We reserve the right to void and withhold any or all winnings made by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us in any way.
Asianconnect have done everything to coordinate this case and retrieve your funds however, the decision of our up-line on this matter is final and we have no control over the way they handle accounts with fraudulent activities. In this regard, your account will be permanently closed and your funds seized.
We thank you for your understanding on this matter."
I don't know what are they accusing me of doing, but I've only placed arbitrage bets like I always do, I don't even know what is the bet number that they are accusing me of do "funds passing"!?
Does anyone know something about this matter?
What can I do? My balance is a lot of money and I really need an Exchange account.
Can someone give me the e-mail contact of the upline of Orbit, would be great.
Thank you all