[excel]

I requested a 630$ ** from 5dimes, they charged me 30$ because it wasn't monday. They actually tried to tell me I couldn't withdraw because I didn't bet my balance 1x..LOL... I asked them to show me where it said I had to bet my balance 1x before withdrawal and she sent me a link to some freeplay page. I didn't take a deposit bonus just for the reason of a rollover. I've attached the chat convo for laughs...

She finally gave me the **, after arguing with her. She told me they would take back the 12$ ** fees they credited me because I didn't gamble my entire balance 1x making it cost me 42$ for withdrawal. (even though I saw this rule no where)

Apparently I had only risked 155$ of a 250$ ** deposit finally she said to call back the next day after 1pm(this is at 11am) I called back later that day and got the control number picked up the ** no problem next day. I basically deposited for sbr pro status. Kinda sucked felt like I had to kiss a$$ to get my money out.

[excel]

Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with 'Kim'
Kim: Hello. How may I assist you today?
excel: hello i wanted to request a ** withdrawal.
Kim: Can you please confirm your account number and password?
excel: ********
excel: *******
Kim: Sir before you can request a payout you need to complete a 1X rollover
excel: haha
excel: no
excel: i didn't choose a deposit bonus
Kim: it is a general rule
Kim: Customers must complete at least a ONE time roll over of the deposited amount in order to qualify for a pay out to be processed without incurring a penalty fee. If the requirements are not fulfilled, the account will not qualify for free a redemption.
excel: so youre telln me i havent wagred 250 yet?
excel: oh
Kim: you can check the rules for redemptions here
Kim: http://www.5dimes.com/PopUpsFromRewa...tionrules.html
Kim: http://www.5dimes.com/PopUpsFromRewa...tionrules.html
excel: ill pay the 30$
excel: thats ok
excel: i'll pay the $30 dollar ** fee
excel: no problem
Kim: no sir, I can not take the request you had only met $55.23 of rollover
Kim: what counts is the less amount between the risk and the win
excel: so you are teling me i deposited and cannot withdrawal basically?
Kim: you need to complete rollover before you can request a payout
excel: i didnt request a deposit bonus
excel: for that reason
excel: ive never heard of this before
excel: yesterday they told
excel: me i could cashout
excel: for 30$
excel: today i cant
excel: can i speak with a manager?
Kim: It is a general rule! you need to complete 1 time rollover before any payout request
Kim: Just a moment
excel: ive wagered more than 55$
excel: in the casinos and poker
excel: so thats bogus
excel: ive never heard of anything like this
Kim: please hold
excel: Customers must complete at least a ONE time roll over of the deposited amount in order to qualify for a pay out to be processed without incurring a penalty fee. If the requirements are not fulfilled, the account will not qualify for free a redemption. Customers from outside of North America are required to roll over their deposit amount TWICE (plus cash back rewards if requested) before qualifying for a redemption to be processed without incurring in an administrative fee.
excel: nothing about i must rollover my deposit in that link
excel: i wasnt playing with a freeplay i was playing with a ** deposit
Kim: Sir I am checking the action on your account could you please hold
excel: k
Kim: I just see in your account you played on the casino
excel: i'm sorry to be rude i just want to withdrawal
Kim: thats ok..
excel: i cant fathom why you wont let me
excel: if you cant can i please speak witha manager
excel: no disrespect to you
Kim: the reason we make customers make a 1 time roll over is because we are not a bank, if a customer deposits with us it is because he wants to play with us, now checking your play we can see that you made a lot of transfers to the live dealer but you only played $154
Kim: plus $55 on sportsbook
Kim: so you have not completed the roll over required for a payout
excel: i didnt see that written in your rules
Kim: according to our rules we must charge an admin fee for this apart of the normal payout fees
excel: can you show me where
excel: that is written?
Kim: in this case you deposit through ** so we paid you a fee of $12
Kim: we would have to reverse this fee
Kim: and charge you the normal $30 for the payout
excel: so
excel: 42$?
excel: lets do it
excel: please
excel: i didnt know i had to rollover my balance to get the w/u free
excel: would have never accepted it
Kim: how much you want to cash out ?
excel: i'll just do a ** for 638 you guys can keep the rest
Kim: ok, I just want to inform you that ** is really selective with the payouts, they ask for a ** deposit before , I know you had deposit with ** philippines just want to let you know .. the transaction will goes under your own risk (means if the transaction is for some reason cancel or rejected we are not able to pick it up neither you)
excel: how often does that happen?
Kim: let me double check all information ...
Kim: I got a ** payout for $638 +$30 fee +$12
Kim: to excel
Kim: to the city of *****
Kim: and state of **
excel: correct
Kim: we have had problems with customer because we don't know how often tour customers have used ** or if they are black listed on **,
Kim: so every customer who requests a payout may have a risk
Kim: and we do not know if it is going to be held or not
Kim: that is why we have to inform you of the risk
excel: ah ok ive only used it once
Kim: and the payout request is pending ...
Kim: and for the MTCN tomorrow after 1 pm ET
Kim: ok?
excel: ok
excel: thanks
excel: have a good one
excel: sorry for the trouble
Kim: not a problem
Kim: same to you

11:25am

[MadTiger]

I agree with the 1X rule. They aren't a bank. Most places have this rule, or they have a time period of a week or two that one must wait.

[excel]

Sorry I can't agree with anyone telling me I can't get my money when I want it.

[Rollins08]

most people would bet 1X their balance. I've never seen this before.

[Hoja Verdes]

Sorry I can't agree with anyone telling me I can't get my money when I want it.

its industry standard, regardless of right or wrong. but i agree that they do need to state it explicitly so noobs like you dont get confused.

[ok now what]

Agreed. These places aren't banks.

[Duff85]

I think its wrong to have a 1x rollover. It's your money. Whether it is industry standard or not is irrelevant. Fair enough that they take their fees out, but they are already making interest off your money while they are holding it... so fk them. If you want your money back you should be able to get it back anytime you request it. Especially when their rollover rules are already the lesser amount of risk and to win.

[36mafia]

1x rollover sucks but what you gonna do, its common practice

your avatar is nice, i <3 you

[Jerm3462]

I actually thought Kim was nice. She was just trying to keep you as a customer.

[lolguy999]

lool just bet it... i dont see how its so hard to make 4 50$ strong bets over a period of a week... if you're patient

[Richards]

Offshore books have transaction and administrative costs that they mostly eat but require a 1x rollover. If all their customers posted some small amount say $100 on a friday, made a few bets over the weekend, and withdrew on monday, only to repeat the process, the books would go broke in a real hurry.

Players would balk at shouldering the transaction costs themselves -- so a 1x rollover is the most palatable option at this time for both sides....the book eats the transaction and administrative overhead costs, and you give them a shot at taking some gambling losses back from you.

[excel]

I didn't know anything about this industry standard(this being my first real sportsbook deposit(besides bodog))Overall I really can't complain, I won they paid. I might even deposit a small amount with them in the future. I just didn't like how she tried to say I couldn't cash out and then the only reason she could find is because they gave me 12$... LOL? or even better some unwritten industry standard hahaha

[Scottish]

1x deposit, you get none of that on euro books

[Mr. Teaser]

With sportsbooks having to change processors every so often this doesn't surprise me.

[Al Masters]

I requested a 630$ ** from 5dimes, they charged me 30$ because it wasn't monday. They actually tried to tell me I couldn't withdraw because I didn't bet my balance 1x..LOL... I asked them to show me where it said I had to bet my balance 1x before withdrawal and she sent me a link to some freeplay page. I didn't take a deposit bonus just for the reason of a rollover. I've attached the chat convo for laughs... She finally gave me the **, after arguing with her. She told me they would take back the 12$ ** fees they credited me because I didn't gamble my entire balance 1x making it cost me 42$ for withdrawal. (even though I saw this rule no where) Apparently I had only risked 155$ of a 250$ ** deposit finally she said to call back the next day after 1pm(this is at 11am) I called back later that day and got the control number picked up the ** no problem next day. I BASICALLY DEPOSITED FOR SBR PRO STAUS. Kinda sucked felt like I had to kiss a$$ to get my money out.

May be grounds for SBR to remove your pro status.

[me-first]

not sure why so many people choose to post their "live chats".. more times than not, it's the player that ends up looking like the "problem"..
'

[Bartmeister]

Excel, Why would you not keep a balance at 5dimes? (Unless you are taking a break from gambling or something?). They are one of the very few A+ books out there, they pay as you know the very same day if you need it, they have reduced juice, multiple props, etc, etc. You have to have numerous outs for line shopping to win at this game. 5dimes is a must have out if you are serious about winning.

[Bartmeister]

I think its wrong to have a 1x rollover. It's your money. Whether it is industry standard or not is irrelevant. Fair enough that they take their fees out, but they are already making interest off your money while they are holding it... so fk them. If you want your money back you should be able to get it back anytime you request it. Especially when their rollover rules are already the lesser amount of risk and to win.

Without the 1x rollover, the books would become even more of a tool for money laundering. People would just send, transfer. and withdrawal money and not gamble at all.

[JMobile]

So if you had $99 left in 5Dimes and was done with gambling, you can't withdraw that out?

[muldoon]

Unrealistic to think they've cover your ** fees just to hold your money for a few days.

[Arsenal]

I side with 5dimes here. Asking to roll over the deposit 1x is more than fair with all the processing issues books deal with for US customers. I wish Tony would of come on the chat when you asked for a supervisor if they weren't going to pay you. Than the chat log would of been interesting.

[PRC]

5Dimes won't stiff you.

[fury]

I wish Tony would of come on the chat when you asked for a supervisor if they weren't going to pay you. Than the chat log would of been interesting.

[HiTMaNN]

I basically deposited for sbr pro status.

Dude you made an account at 5dimes so you could get pro status and then you withdrew because you didn't want to lose your money? What kind of ******* capper are you? It is $600 should have just bet a few games over the course and won some money. WTF are points worth that much to you? SBR you should revoke this tools pro status!

[Fang-Banger]

OP basically admitted he deposited to 5dimes just to get pro status and now he's done with gambling, is sbr pizza really worth all the effort of posting everyday?!? lol

[E-ftw]

well you should always take the low juice option

[Bartmeister]

well you should always take the low juice option

True, but looks like the OP has no need for it now anyways

[SportsMushroom]

i know its your money, but if everyone would just deposit and then withdraw their money and the book just ate the transfer costs, then books would be out of business

[Bartmeister]

So if you had $99 left in 5Dimes and was done with gambling, you can't withdraw that out?

Huh? Where'd you get that idea from? Of course you could get it out. Even in post #1, OP withdrew his money without meeting any type of rollover.

[Bartmeister]

May be grounds for SBR to remove your pro status.

I agree. A 1x rollover should be required or everyone could just deposit $200, get Pro Status, then immediately withdrawal their money without gambling anything at all. Seems if it was up to OP, no one should have to gamble 1x with it nor have to pay the outgoing withdrawal fee, lol.

[floridagolfer]

Just because it's an "industry standard" doesn't mean it's right. It's also an industry standard for airlines to charge me $50 or $100 to change my reservation, but that's nothing but a scam and a way for them to gouge their customers.

[JMobile]

Huh? Where'd you get that idea from? Of course you could get it out. Even in post #1, OP withdrew his money without meeting any type of rollover.

I got 5Dimes and I'm getting buried right now. Started with $50, climb up to around $200 went down and then up and then all the way down to $98. Looking to get whats left so I can look for another book or just take a break until March for baseball season. Don't wanna have to hear about fees, getting stiffed and shit in case I plan to do this.

[lukahh]

1x rollover is industry standard. you might get away without it at some places, but you can't really expect any establishments to subsidize the cost of your money flowing in and out.

[lemart5]

This has to be a new policy they have never done that to me .They even charge you for the ** credit that's awful business practice.