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James D Sports: Welcome to Ladbrokes Online chat James D speaking, how can I help? We appreciate your feedback - please click here at the end of the chat session if you have a spare moment.
Metalfan: hi can you settle this bet
Metalfan: 28 Jun
Double
Open
Under 9.5
9.5
(Total runs 9.5)
5/6
Baltimore Orioles @ Toronto Blue Jays(SS)
Under 9.5
9.5
(Total runs 9.5)
20/23
Texas Rangers @ Cleveland Indians(SS)
Stake
£10.00
Returns
£34.28
James D Sports: One moment please.
James D Sports: Thank you very much for waiting.
James D Sports: I am very sorry for the delay our settlement team are currently checking the match and result. I have noticed in MLB teams play two games against each other. Texas Rangers did player earlier but they also play again today.
Metalfan: Game started 12.10 am 3 hours ago and finished 30 minutes ago
James D Sports: I have asked my colleague to check the settlement, thank you for your patience.
James D Sports: I have been advised the second selection is for the second game Cleveland Indians - Texas Rangers which is played today around 5.10PM we are unable to settle at present.
Metalfan: no its not
Metalfan: it was the 12.10 am game
James D Sports: The time on the bet shows 2017-06-29 17:10:00 for the second selection, I understand the first match was played earlier 00:10. We are unable to settle the bet on the first match, as the selection is for the second match later on today, I am very sorry for the confusion.
James D Sports: The time and date should show on your betslip.
Metalfan: no there is not a time on slip where di it go
Metalfan: bookies dont even have lines up for 2nd game so how did ladbrokes
James D Sports: We have current prices for the second match already on the site now. The system shows the selection on the betslip is for the second match.
Metalfan: i bet on the 1st game 12.10 am i made sure why would i bet the 2nd game
James D Sports: I can see the bet was placed before the first game had started but the selection is still for the second match, we are unable to settle the bet.
Metalfan: there is no indication saying which game i am betting on all it was 12.10 am
Metalfan: nothing on bet history
Metalfan: you make sense on this
James D Sports: There are two games, the first was played today 12.10AM and the second game will be played at 17.10PM. I can see the betslip shows the time 17.10PM for the second game. Both games would have been displayed on the site for pre-match prices.
James D Sports: I am very sorry but we are unable to settle the bet.
Metalfan: where on my bet slip it shows
Metalfan: Under 9.5, Under 9.5
28 Jun 2017 - 23:05:42
Unsettled
Under 9.5 (Total runs 9.5 @ 5/6)
Baltimore Orioles @ Toronto Blue Jays(SS)
Under 9.5 (Total runs 9.5 @ 20/23)
Texas Rangers @ Cleveland Indians(SS)
Pending
Receipt No.
Type Double (1-Line)
Total Stake £10.00
Pot.Returns £34.28
Metalfan: thats all i can see
James D Sports: I have checked with the settlement team and they have confirmed the selection is for the second match.
Metalfan: i will not use ladbrokes site in future i think if these kind of errors are made
James D Sports: I can see on the betslip it shows Texas Rangers @ Cleveland Indians, the Indians are the home team. The first match was Cleveland Indians @ Texas Rangers, the Rangers being the home team. The second match Cleveland are the home team.
Metalfan: what you talking about the 2nd game i never bet on is also at clevelands home ground
Metalfan: right i should have used another site tonight a more organized one
James D Sports: First match Texas Rangers @ Cleveland Indians
Second match Cleveland Indians @ Texas Rangers
James D Sports: Each team plays one match home and away.
Metalfan: the 2nd game is not happening at texas it happening in cleveland
Fooking idiotic site not worth the hassle