So I have a very substantial amount of money that I have been trying to get out of Pinnacle for three weeks. I initially requested a withdrawal and was told I need to provide additional verification. So I sent in my ID and proof of address the very next day. They sent me an email saying they received the information and my account was verified. But then when I requested a withdrawal again, they said I am in the queue and more bs excuses. I have emailed them numerous times and I get the same queue bs. Then I hear that they are cutting limits in half for everyone who goes through an agent. Anyone who knows anything about the industry knows that all the big money accounts are through agents. Seems like they are just stalling because they don't have the money to pay their customer. Be very careful before depositing into Pinnacle.