Originally Posted by
slowstarter
Hello - I'm a new member - so please forgive me if I am posting in the wrong place. I have about $6800 with linesmaker.co.uk at present and have been asking for a Neteller payment for several weeks now. Here's a transcript of my chat today. I was wondering if I am alone and if I really should be expecting my money to disappear.
You are now speaking with Joyce of Player Support.
Patient Customer: Hi Joyce
Joyce: Hello Patient Customer. You have reached Player Support. How may I assist you?
Joyce: May I have your username please?
Patient Customer: patient customer
Joyce: There is no withdrawal updates on your account.
Joyce: There is a delay in withdrawals..
Joyce: The accounts department will email you once the withdrawal isprocessed
Patient Customer: You're telling me there is a delay! Do you think I am going to get my money - or should I be writing it off as a bad debt?
Joyce: I'm not sure about these, but you should get your money, but it's delayed
Patient Customer: OK Joyce - is there any way I can get any of the cash sooner rather than later?
Joyce: We can only wait for the accounts department to process the withdrawal
Joyce: They will email you once the withdrawal is processed
Patient Customer: I don't suppose I can contact them direct can I Joyce?
Patient Customer: Need the money to pay some debts!
Joyce: No, we can't even directly contact them.
Joyce: Sorry
Patient Customer: Just one last question Joyce - my withdrawal request was for $ 6000+. We aren't going to get down the road and then I suddenly get told that I can only request $ 500 at a time or something silly like that? In other words my full request will be honoured - just at some future date?
Joyce: It probably won't be full..
Joyce: It'll be $ 2000 a week
Joyce: That's the max withdrawal per week
Patient Customer: Do you think that is fair after a 6 week wait? And why has no-one told me this before when I have asked the same question?
Joyce: I don't know
Joyce: But it's in the terms and conditions..
Joyce: $ 2000 max per week withdrawal
Patient Customer: Is it also in the T&C's that withdrawals take a month from the request - I bet not!
Joyce: There is a delay in withdrawals
Joyce: So I'm sorry
Patient Customer: I'm sure it's not your fault Joyce - just very frustrating that the T&C's only work when it suits Linesmaker and even after a long delay like this - it is obviously unfair on your customers to then impose an arbitrary delay by limiting the weekly amount. If I had known how long the delay would be, I could have been withdrawing $ 1000 per week and still have done better
Patient Customer: But thank you very much for talking to me today. I hope you have a good day
Joyce: I'm so sorry again for the delay.
Joyce: You're welcome