Originally Posted by
wwlandman1
Yes, I have and here is the story I emailed SBR to inform them of my situation.....
To whom it may concern:
I am writing to inform you of my recent experience with bookmaker.com, now bmaker.ag, a sportsbook currently on your green list. I signed up back in the middle of March and had total deposits of $4500. By the end of the first month, I withdrew $3,000 via the free payout method(***) that they promote as being available once a month for Gold level members. Everything went like it was supposed to. I made the request first thing one morning and by that afternoon, the funds were deducted from my account and within about 5 business days, were deposited into my checking account. Two weeks ago yesterday, I made a 2nd request, this time for $2500 and since I had now become a Platinum member, it was also a free payout. Again, the money was deducted promptly but this time, I have yet to receive the funds in my bank account. However, their site does say that it can take up to 15 business days which would not be until next Tuesday or Wednesday, which I find quite ridiculous, but nonetheless that's how it is. Sometime Monday evening I went online to place a bet on the website, only to be greeted by a message stating that the domain had been seized by the United States Department of Justice as an illegal gambling operation. Well, to me, this sounded pretty damn serious. I called Bookmaker and they gave me the new address of bmaker.ag and said everything was fine. The only statement they have made thus far to explain is that they have lost the licensing rights to the domain name, which sounds like a total spin job to me because having your domain seized by the U.S. Dept of Justice for running an illegal gambling operation, as it says, is not the same damn thing as losing your rights to the domain name.
Well, I was quite shaken by this development so I immediately made plans to begin minimizing my exposure with Bookmaker as my account has grown to just over $10,000 now. I immediately made a withdrawal request for another $3000 this past Tuesday, the 24th of May. Later that day, I noticed that the funds had not been deducted from my account so I decided to inquire via the live help option on the website. I was assured everything was fine and that the 15 day time frame to receive a payout included the whole process of deducting the funds in addition to the actual receiving of funds. So, I said okay fine but after what had just happened, they suddenly had a cloud of suspicion hanging over them as far as I was concerned. By Wednesday, they still had not processed my request so I went online and accessed the live help option again. This time I was told that the agent could see where I made my request for the $3,000 but that it was on hold until I agreed to the fees. I said, what fees? It's supposed to be a free payout. he told me that I had selected the (*******) option and not the (****) option which is the free payout method. I don't know, perhaps I did, but they didn't contact me or anything to let me know this. They were just going to leave me hanging apparently until I called them. So, I said okay, if I did that then let's change it to the *************** method and let's get this taken care of. He asked if he could put me on hold for a minute and when he came back, to my surprise, he informed me that the (***) processor was down. He placed me on hold again and when he came back I was suddenly not eligible for the (***) payout method due to a lack of account history....HUH? Then he said we could do it that way but that it would be a $15 fee. What happened to the processor being down? You want to to talk about a head scratcher...we went from the processor being down, to I'm not eligible due to a lack of account history, to we can do it but there will be a $15 fee! The lack of account history was the biggest laugher of all! Exactly where in the Hell does it say anything about that on their website? NOWHERE! What the Hell does that even mean anyway? This was to be my 3rd payout and this was the first time I had heard anything about this. Naturally, by this time, I realized these people were totally full of SHIT! The agent told me to call the customer service number in the morning (Thursday), which I just did. The agent I spoke to never mentioned anything about a processor being down and he informed me that they no longer do free payouts and hadn't in a long time. I said, well, that's pretty damn interesting considering I have only been a member for a little over two months and had already received one free payout and had a second one processed, deducted from my account, and "supposedly" on it's way to my checking account (at this point I will believe it when I see it). He said, really? Like he was surprised. So, it has not been a long time and if it had, wouldn't they have changed that information on their website? I asked him if I could cover the $15 fee with bet points and he asked to put me on hold. When he came back he said I could and that it would be deducted today and taken care of. Of course, at this point I don't have any confidence in anything these people are telling me. We'll see what happens.
Here's what I think....these people are in trouble! I think when players tried to log on to the site at the beginning of the week and got greeted by a message from the United States Department of Justice stating that the domain had been seized as an illegal gambling site, it created a situation similar to a run on banks. They were probably inundated by withdrawal requests and they are trying everything they can, including lying, to delay requests or just flat out ignore them. I just have a really sick feeling in the pit of stomach right now over all of this. Although I didn't submit this story via the complaint link, clearly it would have been justified. I'm waiting to see what happens but at the very least these people have proven to be total liars and therefore, I am very suspicious they are outright crooks as well. If they are in some big trouble that we don't know the details about, then it would not surprise me if they disappear......soon!