Originally posted on 07/17/2020:
So I didnt go further on my question with heritage. To anyone that is pissy about me being irritated, i really dont care what you think, over 8 years exclusively at one book, asking for good customer service should not be a "Karen" thing to ask for.. Whoever said why shouldnt the $25 bettor be treated the same, you are 100% correct, and i am wrong in that..
However, ill give credit when credit is due. I guess CS looked into this after Insider replied. They just called me on the phone, this guy, i think he said his name was Jimmy, was extremely nice and polite, they upped the limits and gave me a free play.
I do really appreciate the Heritage CS rep on here for looking into it and resolving the issue. And i have no problem coming back here to make myself look like a douche when they came through..
And to the CS rep on here, I will make sure next time i have an issue, to notify you first via message and not put up a post. I do want people to know how heritage handled the situation.
This is why i said in the original post that i do love heritage, and im happy that i am not going to leave because they are the best book.