1. 07-07-15 10:57 AM #1
    Mannyfan
    Mannyfan's Avatar Become A Pro!
    Join Date: 03-18-15
    Posts: 262
    Betpoints: 273

    Store Problems and help

    I continue to have problems when I order from store 5Dimes (am have this problem current), but I appreciate the help of girls. I am time zone afflicted and bad internet--so when the orders get lost, it is helpful to be able to ask people for help like Genie and Shari. I tried the email address but never hear back from that. But the girls seem to answer PM so that is good for me.
    Reply With Quote Reply With Quote
  2. 07-07-15 08:26 PM #2
    Bill Dozer
    @BillDozer110
    Bill Dozer's Avatar Become A Pro!
    Join Date: 07-12-05
    Posts: 10,894
    Betpoints: 21705

    Hi MF
    What email are you writing to?

    Care to outline your problem here?
    Reply With Quote Reply With Quote
  3. 07-08-15 09:46 AM #3
    Mannyfan
    Mannyfan's Avatar Become A Pro!
    Join Date: 03-18-15
    Posts: 262
    Betpoints: 273

    cashier@sbrforum.com sir. One time order was "lost", but they put points back and I try again it was good then. This time it might just be slow for order Order ID: #30577 Maybe has to do with 5Dimes? I don't have other or better option. I appreciate help.
    Reply With Quote Reply With Quote
  4. 07-08-15 09:59 AM #4
    shari91
    shari91's Avatar Become A Pro!
    Join Date: 02-23-10
    Posts: 32,661
    Betpoints: 1689

    Quote Originally Posted by Mannyfan View Post
    cashier@sbrforum.com sir. One time order was "lost", but they put points back and I try again it was good then. This time it might just be slow for order Order ID: #30577 Maybe has to do with 5Dimes? I don't have other or better option. I appreciate help.
    Hey Manny! Remember that you need to wait for an email from SBR that says "Order Complete". Once you get that then it takes 2 to 4 business days - not including the weekends or public holidays - for the money to hit your account. If you got the "Order Complete" email on Wednesday July 1 or before, send me a PM and I'll follow it up for you
    Reply With Quote Reply With Quote
  5. 07-08-15 11:40 AM #5
    Mannyfan
    Mannyfan's Avatar Become A Pro!
    Join Date: 03-18-15
    Posts: 262
    Betpoints: 273

    Thank u so much. it was 6/30/15
    Reply With Quote Reply With Quote
  6. 07-09-15 09:14 AM #6
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993431

    Hi Mannyfan,

    It looks like you ordered two different $50 cash orders for 5D and received one of them according to our records. It is better to select a quantity of two when possible with our software. You can resubmit an order for the $50 (your points returned) and it will be processed today.
    Reply With Quote Reply With Quote
  7. 07-16-15 08:46 AM #7
    Mannyfan
    Mannyfan's Avatar Become A Pro!
    Join Date: 03-18-15
    Posts: 262
    Betpoints: 273

    I reordered the 9th and still not processed. Just wanted to update this matter. thanks
    Reply With Quote Reply With Quote
  8. 07-16-15 10:00 AM #8
    SBR Genie
    SBR Genie's Avatar Become A Pro!
    Join Date: 11-20-14
    Posts: 5,459
    Betpoints: 11946

    Hi Mannyfan,

    Your orders were process on and before the 4rth business day as the storage average time-frame indicates and will be completed today.
    Reply With Quote Reply With Quote
Top
« Previous Thread | Newbie Forum | Next Thread »