[JRique]

Guys, 48 hours and nothing, support keep sending the same automatic answers, now I have 0.5 BTC withdraw pending with cloudbet, tried live chat and email, keep saying to wait, no deadline, sometimes they say that the automatic system is off and they will solve "soon".

Started a thread in the scam accusation, will uptade here as soon as they process it.

[littlekona]

Guys, 48 hours and nothing, support keep sending the same automatic answers, now I have 0.5 BTC withdraw pending with cloudbet, tried live chat and email, keep saying to wait, no deadline, sometimes they say that the automatic system is off and they will solve "soon".

Started a thread in the scam accusation, will uptade here as soon as they process it.

are you in USA?

[JRique]

No!

I am from Brazil.

[SBR Drew]

Have you tried other ways to communicate with them? Keep us informed.

[lonnie55]

just a matter of time

[JRique]

Tried by live chat and email, same automatic answers.

Made BTCTalk topic but they are not answering right now, opened askgambler and SBR complaint, hope thats resolved soon.

[lonnie55]

Tried by live chat and email, same automatic answers.

Made BTCTalk topic but they are not answering right now, opened askgambler and SBR complaint, hope thats resolved soon.

Cloudbet has a live chat?

[JRique]

Yes.

First withdraw paid, the second one still pending.

[ParlayKing1986]

Running into same issue..usually cloudbet is awesome as far as withdrawals...usually instant...last week or so..it's been taking 15 minutes or so..which is fine...that was the case as of this morning..just did one an hour ago....and as I speak it finally went through...so just be patient..they will pay unless you did something sketchy on the account.

[littlekona]

Peeps always fast to use the “scam” word.....give a bit Time first though I know we all want our P.O ASAP esp if site normally process instant....I say that while this morning I messaged nitro admin chat 5 times after 1 hour waiting it took them whole 2 hours to send Damn them lol

[luannf1990]

Yes.

First withdraw paid, the second one still pending.

Updates???

[moojoo]

2 days pending withdrawal and you call them scam. Thats pathetic.

[littlekona]

every btc and fiat book will experience the occasional "delay" as they rely on 3rd party processors along with the fact that crypt0 technology has bugs from time to time...give em a chance guys few days to fix before yelling "SCAM"!

[lonnie55]

The worst thing is when there is no update by the person who made the scam accusation. Most likely the case has been resolved but the sportsbook got wrongfully tagged on google. Such behaviour creates distrust between the sportsbook and the player.

[JRique]

2 days pending withdrawal and you call them scam. Thats pathetic.

The website advertise instant withdraws, they paid the two totaling 0.5 btc with like 90 hours, to be fair the terms says that it could take a maximum 24 hours, so when they broke their time frame for like 4x the expect time this need to be noted.

[Optional]

The worst thing is when there is no update by the person who made the scam accusation. Most likely the case has been resolved but the sportsbook got wrongfully tagged on google. Such behaviour creates distrust between the sportsbook and the player.

I know why a lot of people do it, but I always approach new threads with scam in the title with a little less faith in the posters word than otherwise.

[JRique]

The worst thing is when there is no update by the person who made the scam accusation. Most likely the case has been resolved but the sportsbook got wrongfully tagged on google. Such behaviour creates distrust between the sportsbook and the player.

Well, there is a easy way to solve it, the sportsbook respect their own ToS and everything will be ok.

[Optional]

The website advertise instant withdraws, they paid the two totaling 0.5 btc with like 90 hours, to be fair the terms says that it could take a maximum 24 hours, so when they broke their time frame for like 4x the expect time this need to be noted.

Well, there is a easy way to solve it, the sportsbook respect their own ToS and everything will be ok.

^^^ for example. The scam title wasn't reasonable and neither is the response defending it.

So often the case with the scam brigade.


But glad to hear you got it sorted out in the end JRique.

Did they offer an explanation for the delay?

[donisiu]

The same situation as JRique, they are talking about instant withdrawal but my only and the first withdral is Pending from 25.2.2018 (11 AM).

They started not to answer on my emails. First they said that they take me case to withdrawal team.

Then on live chat the same. But today Mark on live chat told me that they have issues with privder.

When I asked when can I expect my withdrawal? They don't know.

What is more funny? Today I talked with one of they customer who made instant withdrawal.

The amount is 0,1 bitcoin. I have around 0,3 on my account, but now I am really aware about it.

I will write if anything willmove forward.

[Angry0ne]

Hello,

Anyone had a such long withdrawal delays as 2 weeks almost ?

I've made withdrawal 12 days ago, and till now I am not having my BTC in wallet.

They are not replying to any mails, while talking on chat they just quit and close chat option for few hours.

Not sure what's happening and what do, earlier they've withdrawn smaller amounts. Now when the withdrawal required manual acceptant, I see only PENDING all the time.

[Optional]

Hi AngryOne. If you fill in an SBR Sportsbook Complaint form we can try contacting them for you.

[Angry0ne]

Hi Optional,

I've just send details via complaint form. Hope you can do better in contacting them than me. Thanks, will keep you updated if something changes.

[Optional]

Cloudbet asked that we post this message on their behalf;


"@ JRique, Donisiu, & Angry0ne

Hi there,

Firstly I’m really sorry regarding the withdrawal delay, and the slow response to your queries. Unfortunately we are unable to post publicly on SBR so we have to work through the Mods when problems are brought to our attention.

We always strive to provide withdrawals as fast as possible and the vast majority of payments are processed instantly, however sometimes delays can occur during peak times. In some cases we also have to investigate the accounts in question manually if flags have been raised during the automated process.

The best way to resolve these issues quickly is to contact support directly, using either our 24/7 live chat, or by emailing support@cloudbet.com.

I've been informed that JRique and Donisiu's payments have already been processed, and I'm now in contact with Angry0ne over Twitter and other forums to make sure any checks are processed as soon as possible.

Thanks very much, and have a great day!

Ronnie @ Cloudbet"

[Angry0ne]

Hi,

In fact Ronnie is in small contact with me on one of the BTC forums. But as for now its mostly replies that payment team is on it, and my withdrawal is set as priority.

17days passed so far, the problem is that they cannot provide straight-away answers, when or why ? Just always it's in payment team. Mindless to say about chat or mail 24/7 contact, cause those 2 are useless. I haven't received any mail contact 14days.

I'll keep you updated

[Angry0ne]

After 18days, I've been asked for KYC docs. Have sent those on Saturday. And again waiting without any further details from their side beside docs fwd to proper department. 23 days and still ticking.


EDIT:

25 days and finally I've received my BTC.
Far away from 24-48h standards of withdrawal, which CB claim to be proceeding.
But glad I have it finally.
Thanks @Optional for your help.

[qsgsg]

just 0.1 BTC and there is an issue.

[semibluff]

I'd still like to see 'scam' removed from thread titles when it's clear there's an unusual situation going on that gets resolved. By all means criticise a book when it fails to deliver on its targets but having threads with scam in the title unfairly hurt a book's reputation through Google searches. It makes the real scam books look better when decent books are also tagged this way.

[dens105]

Thanks for the info. Will definitely avoid. That’s insane. We’re they waiting off because of BTCs prices? Looks like they paid when it went up lol