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I know 5 dimes sent the confirmation email, but they all absolutely should. I'm kind of surprised DSI didn't, if they didn't. And account hacking isn't new, but the hackers used to dump the money in poker. Now they have an option to get cash, so the books should increase security with confirmation email or even a phone call.Originally Posted by raiders72001
What's the protocol at DSI for bitcoin withdrawals?
FTR, not trying to place blame on anyone.
Last edited by raiders72001; 09-12-15 at 08:01 PM.
Dsi will release every dime from your account threw their automated cashier to who ever manages to hack into their account and request a bitcoin payment, you won't notice anything until you see your depleted balance when you log in.
They need to fix that shit. Anyone who has a balance is at risk with that policy, weather they ever heard of Bitcoin or not. I have a balance there now. They really should fix this, a stupid notification via email would be enough to prevent most fraudulent withdrawals. If you can offer me a bonus via email you can send one to notify/verify a withdrawal especially via cash/bitcoin.
I agree, a notification would have stopped the theft, DSI doesn't care, DSI CS said it isn't their problem.I would have to do my own investigation.
DSI does send you an email telling that a withdrawal has been initiated.
Horseshit, I got no email
The only emails I have received are to confirm my deposit was accepted.
Don't know why. I always get one.
Could you show a copy of one of these emails please?
Im calling DSI CS to see why I didn't get an email that would have spared my account balance from the thief.
Player (deleted) has been requested a payout of (deleted)
Player Email: (deleted) Requested at 2015-09-07 13:08:11
That's all it is.
If someone fraudulently accessed your account, could he not have updated the email address attached to it before making the withdrawal request?
I have been with DSI 8 years and never seen any email regarding a payout being requested, if I did get that emai I wouldn't have be robbed.
Yes you would have if they do bitcoin instantly.
I think my DSI account was given away by one of their sweat shop tellers , must have found it too hard to resist the temptation living on $3 an hour
The account had $1200 in it two days before it was robbed with bitcoin, I lost about $800 in two days on soccer, the scumbag thief must have gotten nervous and decided to steal the $490 before I lost it all.
They tell you when your withdrawal has been processed. Maybe take your anger and focus it on whomever used your computer to access your account. You have any hookers around, a kid, an angry wife, a paper boy looking for his two bucks? Somebody had access to your username and password at the very least, and most likely your PC. I'd start by focusing my anger there before lashing out at others on internet forums.
Hi Triumph,
Can you please send your player ID to help@sportsbookreview.com?
What would be the point? The head of security at DSI said a fraudulent bitcoin withdawl is not their problem, Warner said case closed.
Apart from seeing if SBR can do anything better for you, it can help when arguing future cases if we can point to a pattern of problems they have been approached about.
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