[Justin7]

I'm glad you got some of your money back. Will Betonline share the IP address of the player who received the dumped funds? Or info on him?

[justwinthisone]

I'm glad you got some of your money back. Will Betonline share the IP address of the player who received the dumped funds? Or info on him?

They told me they sent my ip logs to you guys (sbr) along with the hand history, not the person who received the dumped funds ip. Lou only sent me the hand history. If sbr has this other info I would love to get it for my records. Thanks

[justwinthisone]

I'm glad you got some of your money back. Will Betonline share the IP address of the player who received the dumped funds? Or info on him?

They did not give me any info on him. I'd like to get that also if possible.

[5mike5]

glad to hear u get the money back

i feel bad for the who knows how many players that never see the money again...hope ur smart enough to request ur balance payout and play elsehwere

GL

[justwinthisone]

glad to hear u get the money back

i feel bad for the who knows how many players that never see the money again...hope ur smart enough to request ur balance payout and play elsehwere

GL

I have made a withdrawal request.....I hope I don't have any issues getting it out after all this. I will let you guys know.....

[LostBankroll]

dont worry youll get your fedex check in 4 weeks... this is after a secon withdrawal request due to mishaps with the first attempt,

[Chuck Sims]

SBR Lou must feel like a douche bag. SBR's schlep to make excuses for an advertising book.

An obvious chip dumping to anyone with a brain. But not SBR Lou. Looks like a player on tilt to him.

[SBR Lou]

SBR Lou must feel like a douche bag. SBR's schlep to make excuses for an advertising book.

=)

Feel free to continue on with the barbs, conspiracy theories, bandwagon mentality etc. At the end of the day, what separates SBR from other forums is that sportsbook feedback doesn't get deleted. You can call me a liar, think I'm getting a cut, think that I wasn't relaying the information I had at the time, think that I have super powers and would know that an IP address originally said to belong to the player in fact didn't etc. All good in the hood.

You guys can keep this thread going as long as you like and do as much speculating as you like. I'm glad that the situation was ultimately handled in a way that the player seems happy with. Reckon those who honestly believe the house was "in on this" and looking to screw a guy over $7,800 forgot the $65,000 poker case resolution which was newswired (Thremp, did you miss this one ).

In all seriousness, what I hope someone comes away from reading all of this is that players truly are responsible for their own account security. You need a strong password, you cannot reuse the same password for your email or at other sites, and you should ensure you are adequately protected. You may find this article helpful.

[HedgeHog]

Disappointed to see Lou's explanation falling far short of an apology to JWTO. Truth is that Lou helped me collect from BOL, which I'm grateful, but he kept making excuse after excuse for this crap book during the process. It was almost like he was making it out to be my fault that BOL sent me a bad check and wouldn't correct it themselves. JMO, but Lou needs to stop taking BOL's position during each dispute that arises--of which there are way too many. BOL is actually a D Book that pays SBR to be on the "recommended list".

[5mike5]

BOL is an awful book that keeps going further and further downhill

any1 that plays there has been warned for months by these threads of them TRyING to cheat people, and everytime SBR has stepped in, its found that BOL was in the wrong...writing is on the wall, and any1 that risks playing there shouldnt be suprised when shady things happen to them as well

payouts taking forever, poker room is a scam...play there and dont cry when u get wronged along with scores of others have

wonder how many 100s of players BOL has gotten away with ripping off winnings from that dont have SBR to help them out??

anwser: ALOT

[tomcowley]

You guys can keep this thread going as long as you like and do as much speculating as you like. I'm glad that the situation was ultimately handled in a way that the player seems happy with.

And it probably would have been handled faster with more money recovered if you didn't completely botch the case in the first place. Would the player have ever seen a dime if I (or some other regular poster in my place) hadn't called it out ITT as obvious chip-dumping after you dismissed it as tilt?

Reckon those who honestly believe the house was "in on this" and looking to screw a guy over $7,800

I didn't think BoL management was trying to steal from the player. I do think, with overwhelming evidence from this case and Dozer basically saying so, that they're completely clueless about running a poker room. They would have had most of the funds on lockdown ASAP if they had a clue- either at what they were looking at in hand histories, or in how to run reports quickly.

[OSUCOWBOYS]

=)

Feel free to continue on with the barbs, conspiracy theories, bandwagon mentality etc. At the end of the day, what separates SBR from other forums is that sportsbook feedback doesn't get deleted. You can call me a liar, think I'm getting a cut, think that I wasn't relaying the information I had at the time, think that I have super powers and would know that an IP address originally said to belong to the player in fact didn't etc. All good in the hood.

You guys can keep this thread going as long as you like and do as much speculating as you like. I'm glad that the situation was ultimately handled in a way that the player seems happy with. Reckon those who honestly believe the house was "in on this" and looking to screw a guy over $7,800 forgot the $65,000 poker case resolution which was newswired (Thremp, did you miss this one ).

In all seriousness, what I hope someone comes away from reading all of this is that players truly are responsible for their own account security. You need a strong password, you cannot reuse the same password for your email or at other sites, and you should ensure you are adequately protected. You may find this article helpful.

I feel it is in very poor taste for individuals not to accept personal responsibility for their actions. You clearly have that behavior mastered at this point. Why not just admit you dogged it, apologize and move on?

You ****** this up. How are you the only one that doesn't see that?

[justwinthisone]

=)

I'm glad that the situation was ultimately handled in a way that the player seems happy with.

I am happy that I got a good portion of my money back when I was begininng to think I was not going to get any back. I am still not 100% satisified that I did not get it all back. There is still a fair amount they were not able to recover. Dont get me wrong I am greatful to get back what I did I would just like to see the rest of it back in my account also.........

[justwinthisone]

I feel it is in very poor taste for individuals not to accept personal responsibility for their actions. Why not just admit you dogged it, apologize and move on?

You ****** this up. How are you the only one that doesn't see that?

i agree 100%, we all make mistakes. its how u handle the situation after the mistake has been made.....

[Thremp]

Lou,

Since you brought my name up. Did you ever figure out if it was fraudulent for a book to fabricate Moneybookers transaction details in order to coverup withdrawing an extra 8k from my account? Or are you sticking with the whole "It was just a CS mistake". Apparently a CS department who randomly debit accounts for extra amounts then fabricate information to hide the theft doesn't merit a newswire article.

Oyah, and the repeated lies, the broken cashier, etc etc. Why don't you report this stuff?

[Fitz030808]

Thremp- can you give more details on the situation you mentioned above?

[Thremp]

Fitz,

I think it is important that Lou offer his opinion since he wanted to incite me publicly after declining to repeatedly respond in private. Actually calling my behavior "dramatic". I'm sure he will be deceptive about what transpired much like he is when talking about the Matchbook slowpay.

[Courtesywipe]

Everything happens for a reason.
Everyone does something for a reason.
Everything has a purpose.
The purpose of SBR is to make money, whether you want to believe it or not.
The purpose of always supporting a book like BetOnline is obvious.
What needs to happen here, SBR needs to realize that they are in a lose-lose situation when supporting Betonline.
SBR really should consider giving Betonline the boot. SBR, is Betonline really worth losing the reputation you have built?
Dont give it all way for the sh** book. Keep your reputation. Seriously.

[princecharles]

Let's be crystal clear.

1) Betonline did NOT rectify this, albeit partially, for any 'public relations' reason as much as they must have Overwhelming facts supporting the player's story.

2) When Lou points out the 'difference' between SBR and other sites/forums as being they don't delete negative SB posts, again let's be CLEAR.
That is part of the overall business strategy that John wants to have.
The metric is transparent, allowing free robust posts isn't motivated by a deep desire for altruism, but by a business decision (a smart one too) to attract and keep more eyeballs on the site, resulting in greater profit from every one of SBR's revenue streams.

3) I enjoy playing poker at Betonline, because I am not a high stakes player, thus I can enjoy the piece of mind that comes with getting a quick p2p payout of only a few hundred.

[MonkeyF0cker]

This case was handled so poorly by both BOL and SBR that it made my stomach churn.

Disgusting.

Wish I had read it earlier.

[justwinthisone]

couple things......betonline rejected my withdrawal last night, what a surprise. i have already submitted my documents prior to this insident but they want the 2nd cc i used to make a deposit. i have deposited in that account using 2 different cards and i guess they want both on record, i sent it last night, lets see how long this takes..... i also made a request to betonline that they cover the remaining balance that i did not get back. if they want to fix this issue 100% i believe they should back up their product, like i said before i am greatful to get back what i did but i really feel i should not be out anything due to this issue....i will let you know if i even hear back from them

[ThaWoj]

good luck with the payout. if u want to re-deposit somewhere u should def go with 5dimes or betislands

[DrIn$entive]

I hope they are also checking to see if the perpetrator has done this to other accounts as well.

Since they only gave justwinthisone a portion of what was stolen from him, I'd like to know if this amount was the only remaining balance of the thief's account? They should explain how it was derived if they won't pay OP in full.

[princecharles]

How the hell does this work???

BOL poker is part of a bigger network, right? Let's for the moment pretend it's the Action Poker Network, ok. Then where is this money coming from?

Unless it just so happens that the the player who had those funds dumped to him came in through the BOL cashier, are they going into thier own pocket for this settlement?

It's well known in the poker community that the Action network should be avoided at almost all costs, and the reason informed players will still play on it is because of BOL's separate cashier.

Everything about this case stinks.

[HedgeHog]

couple things......betonline rejected my withdrawal last night, what a surprise. i have already submitted my documents prior to this insident but they want the 2nd cc i used to make a deposit. i have deposited in that account using 2 different cards and i guess they want both on record, i sent it last night, lets see how long this takes..... i also made a request to betonline that they cover the remaining balance that i did not get back. if they want to fix this issue 100% i believe they should back up their product, like i said before i am greatful to get back what i did but i really feel i should not be out anything due to this issue....i will let you know if i even hear back from them

Par for the course in respect to a BOL payout. You'll get it eventually, but I 100% agree that you should NOT have to settle for a partial recovery. Had BOL acted quickly in their investigation I'd feel differently. But what did they do instead? True to form, they make up a lie about the action originating from your IP--a lie which SBR was all too quickly to accept. So valuable recovery time escapes while the thief can dispose of his ill-gotten gains at your expense. BOL & SBR expect you to accept this?


I hope you keep this complaint open for the remainder of your funds. BOL compounded this situation with a lie that may have cost you funds that would have otherwise been recovered. Also, how do we know that BOL didn't collect the full amount and skimmed some of your money for themselves? Wouldn't put it past them. IMO you are entitled to the full balance that was stolen, and SBR should be going after them as they would any other Book--sponsor or not. GL.

[DrIn$entive]

j/c Has sbr ever downgraded a current and actively paying sponsor?

[Justin7]

j/c Has sbr ever downgraded a current and actively paying sponsor?

Betonline was earlier rated A-. I believe they were downgraded in October or November of 2009.

[HedgeHog]

Betonline was earlier rated A-. I believe they were downgraded in October or November of 2009.

B+ is still too generous given what has transpired in the 2.5 years since that minor downgrade. Given what has transpired in this most recent complaint, do you feel this case should be closed with BOL paying only a partial recovery amount?

[justwinthisone]

B+ is still too generous given what has transpired in the 2.5 years since that minor downgrade. Given what has transpired in this most recent complaint, do you feel this case should be closed with BOL paying only a partial recovery amount?

will SBR follow up on this to see if BOL will give me the remaining balance? Bill, Lou, or Justin what are your thoughts?

[justwinthisone]

Just wanted to update you guys.... I have heard back from betonline about the additional funds that I am out, they added 1/3 of the money that I was out back into my account. they are clearly trying to make this situation right for me and i am greatful for that. i told them that i still did not feel as though i should be out any $ but if there were willing to split the difference of the new remaining balance that I am out I will consider this situation case closed. i will keep you posted as to what they say to my last request.....

[Courtesywipe]

They are getting closer and closer to making it right. Like pulling teeth. I do agree with the downgrade. Eventually SBR will "actually" be the people voice and downgrade Betonline to "C" like everybody, but SBR has been saying??

[justwinthisone]

Today betonline granted me my last request and now I am 99.9% happy with the outcome. I only ended up not getting a small amount of my money back but I am more than happy with the outcome. I am glad that betonline handled this the way they did after and only after they realized their was an issue. It did take a lot longer than I would have liked but better late than never. The next test will be the withdrawal I made. As of this morning it says it has been accepted and the money was withdrawn from my account. I will keep you all posted on how long it takes to get this money. Assuming this money gets here within a timely fashion I will consider this case closed...... I guess Lou is not going to man up on this one and admit he made a mistake.....i am surprised by his lack of respect for us posters.....oh well only thing I wanted was my money back

[princecharles]

Listen, you got very very lucky.
Count your blessings on this one buddy.
Bill Dozer is really your hero in this cluster-fuk. He had to have gone to bat for what was genuinely right and fair, while considering the appropriate weight of all the facets involved.

Really worked to your advantage that Betonline IS a sponser here.

.

[helpplease]

I have a question for you US players .. why do you play at books like Betonline or Bodog when they are so many complains about them ? I don't understand this .. why not play at a place like 5dimes or betislands for u guys who are located in the US.. they pay out fast without pulling teeth and any of the hassles that those other crooked books give you guys

[5mike5]

I have a question for you US players .. why do you play at books like Betonline or Bodog when they are so many complains about them ? I don't understand this .. why not play at a place like 5dimes or betislands for u guys who are located in the US.. they pay out fast without pulling teeth and any of the hassles that those other crooked books give you guys

im in US and i dont understand it either...makes 0 sense